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“This place is fantastic!”

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Hilton Capital Grand Abu Dhabi
Ranked #34 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This place is fantastic!”
Reviewed 11 August 2014

This hotel is one of a kind. The service is the best I have ever received. Zaki and Hassan are two guys you have to meet. Zaki not only takes care of you at the hotel, but he knows the city very well. The entire staff is very professional. The food is phenomenal. I recommend this hotel to anyone travelling to Abu Dhabi. David Thornton

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dthornton1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 13 August 2014
Dear dthornton1,

Thank you for your fantastic review.It is our great pride that you will be recommending our one-of-a-kind property. It is lavishing to know that our Front Office superstars Zaki and Hassan made a great positive impression during your stay.

Looking forward on you next visit with us!

Best regards,
Yassin Ouenniche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,398 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Turkish first
  • Any
English first
1 review
Reviewed 10 August 2014

My stay at the Hilton Capital Grand was absolutely excellent! Awesome hospitality all around from Imad's poolside service, Uttam remembering what I liked in my omelette, to Brook and Mahmoud being accommodating and patient while I asked 10 million questions at the concierge desk. I will always refer my family and friends to this hotel while they visit AD city!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank ohwellsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 21 August 2014
Dear ohwellsie,

Thank you for your inspiring review. It is our pleasure to know that you will be referring us to your family and friends. It is lavishing to hear that our team member superstars Imad. Uttam, Brook and Mahmoud made your stay A+!

Looking forward on your next visit!

Best regards,
Yassin Ouenniche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 August 2014

We have chosen to book in this Hilton, first it's reputation, secondly convenient of location. There are a lot of attraction nearby; like Shaikh Zayed big Masjid; Airport park; AL Mushrif Mall and more.

Booked 2 Deluxe King rooms for 2 nights through Booking.com, and mentioned that we need connecting rooms. Checked-in with Mr. Menon who was totally rude, kept saying we have No King room; No connecting rooms!!! Finaly we got the rooms but the second room was Not ready!! the whole trip would turned into a disaster till Mr. Yassin Ouenniche- Operations Director recovered the situation with a genuine apology.Ms. Lorina from housekeeping and her team made up the room while we dined in Oceana Grill.

The Spa has separate coved-pool for ladies and gents. Unfortunately Spa ladies hardly welcomes you; the ladies pool was dirty (full of hair); the lockers was not well equipped (there was No slipper Nor towels).

We had buffet Breakfast and lunch in Oceana Grill restaurant, food taste and variety was good. A special thanks to this restaurant staff, always greet us and fast to clear our plates.

NO much activities for the little ones. No Kids club; Children’s pool was out of order for maintenance.

There was also a few maintenance issues through-out the hotel.

We had bad experience before with Hilton Resort RAK front desk employee. So; I guess all front desk representatives in Hilton UAE needs hospitality training.

YES, I may stay again in this hotel as I trust the Hilton brand will enhance its front desk employees behavior.

Room Tip: Take a room facing the Pool it's the only good view they have (better than the main street).
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank SINA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 13 August 2014
Dear SinaWafaei1959,

I am delighted you find all our hotel standards high and we would like to thank you for sharing your constructive feedback with us and for specifically mentioning areas which did not meet your expectations.

Our team from various departments are committed in ensuring that our guests will have a satisfying and comfortable stay although it is evident that you were dissatisfied with some areas of the hotel such as your check in experience, spa and recreation experience. I am delighted you find all our hotel standards high and we are addressing these issues to ensure it does not repeat.

I am looking forward to welcoming you back again soon to see the difference.

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAQ
1 review
Reviewed 9 August 2014

Enjoyed my stay and staff were very professional .. I recommend this hotel for families peacful atmosphere .. The swimming pool was one of the best facilities that i enjoyed plus the breakfast was really good

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aa_alraeesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 10 August 2014
Dear aa_alraeesi,

Thank you for your post. It is an honor that you considered out hotel suitable for families as well mentioning our swimming pool and breakfast.

Looking forward to welcome you again with you family in the near future!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2014 via mobile

The service at the Hilton Capital Grand in Abu Dhabi was indeed grand. Our stay was made pleasant by the individuals at the front desk and all of the other individual attendants that helped us feel comfortable in our week long stay. I have to say that the men at the concierge's desk were the best. Zaki is the man that you need to look for to arrange your dinner reservations, safari trips, and other activities in Abu Dhabi. He certainly knows the lay of the land. Hilton Capital Grand in Abu Dhabi is one of the best hotels.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 9 August 2014
Dear Louis B,

Thank you for you review. It is much appreciated to consider our property as one of the best hotels in Abu Dhabi. It is lavishing to know at the made your week-long stay "grand" with our best teams in Front Desk, Zaki and Concierge team.

We are always here to welcome you back to your first home in Abu Dhabi!

Best regards,
Yassin Ouenniche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

Deciding to treat ourselves on return trio to NZ we booked online. No issues with prompt responses to booking. ON arrival were offered uograde for approx. $NZ70 to room on executive floor. We had access to the lounge on the floor which had continuous food and drinks. Being Ramadam and very hot there was not a lot to do so we read, watched TV and enjoyed the snacks and light meals in the lounge. Staff were very friendly and helpful. Would recommend this option if offered.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank Adpav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 7 August 2014
Dear Adpav,

Thank you for your recent post. It is a pleasure to know that you truly enjoyed your Executive Lounge experience during your stop-over to our lovely city recently.

We are looking forward on you next visit to Abu Dhabi and hoping that it will be your next grand vacation!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
103 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 5 August 2014

Chose this hotel due to its location and the reviews were very promising. When using a useless taxi driver, ask to be taken to the exhibition centre and look for the wavy green glass building. Upon arrival, the hotel foyer and reception is very modern and with a feel of class. Check in was dreadful, only one person was dealing with customers, whereas two others members of staff stood having a good old gossip and would give the occasional stare at the queue. Took 20 minutes after arriving to reach the front of the queue at the desk, even though there were only 2 people before me. Had to actually queue to check into a hilton! Hotel is large and feels very much brand new. Rooms are decorated to a very high standard. No hotel directory given in rooms, no information on what number to ring for what, or information on hotel services, location of gym, restaurants etc. Wifi is not free, approximately AED100 for 24 hours, had a extremely poor signal in my room, virtually non-existant, would only get a weak signal stood by the door. All in all a new modern hotel, with poor service and management.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Na33mB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 7 August 2014
Dear Na33mB,

We would like to thank you for sharing your feedback with us and for specifically mentioning areas which did not meet your expectations.

Our team from various departments are committed in ensuring that our guests will have a satisfying and comfortable stay although it is evident that you were dissatisfied with some areas of the hotel such as your unpleasant check in experience, the availability of guest directory and the quality of WiFi connection.

Please accept our sincere apology for not meeting your expectations and I will certainly share your feedback with all concerned departments in order to take appropriate actions to improve those areas. Please do not hesitate to contact me at email: Yassin.Ouenniche@hilton.com should you need any assistance in the future.

We hope that you will us the opportunity to re-demonstrate the typical Hilton hospitality and service and consider returning to our property to see the difference.

Best regards,
Yassin Ouenniche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Capital Grand Abu Dhabi

Property: Hilton Capital Grand Abu Dhabi
Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 500200, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Capital Grand Abu Dhabi 5*
Number of rooms: 281
Official Description (provided by the hotel):
Hilton Capital Grand Abu Dhabi hotel is close to the Abu Dhabi National Exhibition Center and Zayed Sport City and is only 20 minutes from Abu Dhabi International Airport. Other key attractions within easy reach of our welcoming hotel in Abu Dhabi include the Sheikh Zayed Mosque, Yas Island and The Corniche. Unwind in a modern, light-filled guest room at this Abu Dhabi hotel, all of which feature a variety of amenities, including a plush king-sized bed, WiFi, an espresso maker and a large bathroom with a walk-in shower and bathtub. ... more   less 
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