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“Comfortable and great service”

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Mafraq Hotel Abu Dhabi
Ranked #73 of 128 Hotels in Abu Dhabi
Sydney, Australia
1 review
“Comfortable and great service”
Reviewed 26 April 2013

An ideal hotel for a business traveler. The hotel is clean, the rooms are neat and the staff are excellent especially the front office staff. Ask for Zakhari and he will do his best make your stay comfortable, The hotel is 10 minutes away from the airport by car Absolute value for money and would recommend this hotel for a short stay.

Regards
Evlyn

Room Tip: Second floor overlooking the pool
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cryerevlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Lagos, Nigeria
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2013

I stayed here on a business trip to Abu dhabi and i was overwhelmed by the warm welcome of the staff, and the room is so so nice.Though it is almost 45 minute to Marina mall and metered cab are available by the hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marina11Lagos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ras Al Khaimah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 April 2013

I have just returned from a short break at the Mafraq.This hotel claims to be 4-star, but I would say 3-star is nearer the mark.

It has obviously been refurbished, but is not luxurious, although the level of cleanliness was good and the staff friendly. The bedroom was fine although the bed was a bit hard. There was a very small balcony overlooking the carpark, which was not very clean and really was uninviting. The bathroom was very small with a perpetual leak of water from the toilet.

Breakfast was ok but I had to ask for coffee on every morning of my stay, although the restaurant was not that busy. Being offered a second cup did not seem to be an option ( although there was tea and coffee making facilities in the bedroom - with limited milk!). In the evening food was not hot in the buffet. Whilst the pub was ok, it was very smoky. A further eating venue was out of action.

There was a smallish pool outside, but sunloungers were not very comfortable. It was rather a featureless hotel and was on the outskirts of Abu Dhabi, which made travel into the capital difficult, although there was a shuttle bus to a beach (which I did not try).

On the whole, this hotel was fine for a limited stay or as a business hotel, where people are not spending a long time there - but don't expect too many luxuries!

Room Tip: Rooms overlooking the pool seem to have larger balconies.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaroleRasAlKhaimah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrow upon Humber, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 April 2013

I just spent 3 nights in the hotel. Very clean, nicely furnished and the staff were helpful and friendly.

The menu was limited, buffet evening meal was not particularly hot. The waiter in the morning managed only one cup of coffee so could have been a bit more attentive. When I stayed, the Burlington Grill was out of action (maintenance), but the menu in the pub was extended as a result. Smokers in the bar detracted from the meal, but there are tables under the air-conditioning vents.

Limited choice of channels on the television.

As has been pointed out, the hotel is quite remote, so going for a meal somewhere else is not really realistic. Good choice for business user on a limited stay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RAKman44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartmouth, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 February 2013

Stayed at the Mafraq Hotel in Al Mafraq in the UAE and I could not be more pleased with the level of service that was provided by the staff. All the people here were very friendly. The hotel resturant was very good just the meal selection was limited and a bit over priced, but tasty. The amount for the room was on par with what most rooms in Abu Dhabi are however do not be fooled by the fact it says it is in Abu Dhabi. It is a 30 minute car ride out from the city center so if you want to get away from all the hustle and bustle of the big city this is the place to do it. You can sit back by the pool and just forget about everything. It is close to the airport so expect to hear some air traffic but not much at all. it is about a 10 minute cab ride to the nearest mall if you wish to do some shopping and it is quite large as well. Both the mall and the hotel have wifi for those who wish it and who are we kidding we all wish it. The hotel has wifi not only in your rooms but an excellent strength even by the pool side.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_Wenzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 January 2013

I stayed at the Mafraq Hotel whilst on business in Abu Dhabi. I would say that for anyone wishing to stay in a smart, clean hotel with a good standard of customer care, this would be a very good option. The room was well furnished with a nice little balcony overlooking the pool area and was clean and had good tea / coffee making facilities (not always to be found...). There were a couple of different options, an a la carte / grill restaurant and a buffet which I frequented. The buffet had a good, basic choice of dishes. The location of this hotel makes it ideal for those wishing to have good transport connections - main roads, proximity to airport - someone on a business trip. However it is a little way outside of the city in the middle of a ring road so this may not be the first choice family holiday destination.

Room Tip: If you have a room facing the pool, you can at times expect a little noise from those outside enjoyi...
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 December 2012

Quiet place, near by to airport - 10-20 min of nice ride. Rooms very clean and neat, slept very well, new hotel. Staff very good and professional, tacking well care - I need to get up earlier, they without asking wrote down including time for travel. Nice garden, and pub - beer, snacks and hot dishes was marvelous (as it should be in a bar). In Hotel shop can have bit more varieties. Multimedia system a bit fancy and slow. can't say much more - as I have short stay only

Room Tip: Generally all rooms are good.
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dustyandreas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mafraq Hotel Abu Dhabi

Property: Mafraq Hotel Abu Dhabi
Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 6770, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in Abu Dhabi
#62 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mafraq Hotel Abu Dhabi 4*
Number of rooms: 250
Official Description (provided by the hotel):
Mafraq Hotel & Resort Abu Dhabi is locally own and managed 4star deluxe hotel, offers travelers the perfect balance of a culturally rich encounter with a modern twist. Conveniently located 10 minutes from AD International Airport, 20 minutes' drive to unique landmarks such are the Sheikh Zayed Grand Mosque & Heritage Village, Saadiyat Island's Cultural District & Abu Dhabi National Exhibition Centre. The property provides warm minimalist indulgence with well thought-out finishing's, facilities and food and beverages outlets.The subtle tones and simple lines of the hotel is mirrored by the humble approach the hotel takes to delivering a quality modern product built on strong customer service.Mafraq Hotel & Resort offers 250 modern deluxe rooms and suites boasting tranquil garden & pool views, and is well equipped with in-room amenities and facilities such as:•24 hours room service•IP telephones with bathroom extension•Wire/wireless with high speed internet access in guest rooms•Free complementary Tea & Coffee making facilities•Interactive 32" LCD Sony TVs with satellite channels, alarm clock, weather & news feed•Well-supplied mini bar•Iron & Ironing Board•Free in-room electronic safety box•Daily complimentary water•Laundry services•Swede Dreams 5 star mattresses•Pillow Menus ... more   less 
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Also Known As:
Ramada Abu Dhabi

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