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“Not quite what I expected!”

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Mafraq Hotel Abu Dhabi
Ranked #73 of 129 Hotels in Abu Dhabi
Perth, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not quite what I expected!”
3 of 5 bubbles Reviewed 2 December 2013 via mobile

Not really what I would expect from a four star hotel. The lobby area was quite nice but the corridors and rooms looked worn and tired. We were looking forward to the balcony but unfortunately it was covered in bird droppings that appeared to have been there for some time. The hot water took forever to heat up which was not great the first night as we didn't leave enough time, so it was luke warm showers for us. On a good note, the staff were all very helpful and very pleasant, but I think on our next trip it may be better to stay closer to the city.

Stayed November 2013, travelled as a couple
Helpful?
Thank jeb1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this review, 9 December 2013
Thank you for taking the time sharing your feedback on Trip Advisor. At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services. This has been very valuable in our efforts to exceed your expectation and to make your stay a memorable one.

On the occasion we were not able to exceed your expectation, please accept our sincere apologies for the inconvenience it has caused you. We fully understand your disappointment; I have personally take note your concerns and ensure that it has passed onto our team.

Thank you once again and we do hope that this incident will not discourage you from visiting Mafraq Hotel again allowing us the opportunity to restore your confidence.

We look forward to welcoming you back for true Arabian hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

214 reviews from our community

Traveller rating
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    92
    39
    12
    12
See reviews for
58
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67
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 November 2013 via mobile

I had a fantastic stay in the Mafraq Hotel. All the staff were helpful and knowledgable; they were pleased to accommodate my every need. I was going to the Grand Prix and the hotel provided a shuttle to the circuit on the Saturday and Sunday which was an excellent and very welcome service.

The pool was clean and well maintained and the sun loungers were ideal for a day in the very reliable sunshine - I especially lived being able to sit at the bar whilst still in the pool and have lunch!


There's plenty of choice for breakfast in The Olive Branch and if there's anything you want ( like a second cup of coffee or more milk in your room) you only have to ask. Bottles of water are supplied in your room every day and can be kept nicely chilled in the small fridge. Safes are also provided free of charge in every room.

There was a great movie channel available free of charge on the decent sized TV and other channels showed a very selection of programmes.

All in all I had an excellent stay and I will stay again definitely!

Stayed November 2013, travelled solo
Helpful?
1 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this review, 19 November 2013
Dear Carolyn S,

Greetings from Mafraq Hotel in Abu Dhabi.

Thank you for taking the time sharing your memorable experiences during your stay with us. We are happy to know that we exceed your expectations and be a part of your enjoyable journey during the Grand Prix event.

The positive remarks have been forwarded to our team and have served as our inspiration to strive more in our aim to create a lifelong memories with all our guests.

We are excited welcoming you back on your next trip to Abu Dhabi.


With best regards,

Mafraq Hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

From the moment you arrive, the concierge staff welcomes you and ensures to assist you from the lobby up to your room. The Olive Branch restaurant's food is really great. The restaurant crew and chef also comes and checks if you're enjoying the food. The ambiance is so nice, with the mini bar in the swimming pool. The hotel's staff visits to welcome and were very friendly. Especially the Filipina who does not only meets but exceeds your expectation for an excellent customer service. She even goes beyond her duties to ensure that you are well taken cared of. Visit Mafraq Hotel and look for our very own Kabayan, Ms. Marjorie San Juan.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheril B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this review, 19 November 2013
Dear Cheril B,

Warm greetings.

Thank you for taking the time sharing your feedback on Trip Advisor.
At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services.

This has been very valuable in our efforts to exceed your expectation and to make every stay a memorable one.

One of our endeavors is to meet our guest’s expectation with our personalized services. We are very pleased on your inspiring remarks with regards to your recent stay with us. This has served as our motivation in our aim to create lasting memories to all our guests.
Your message will be passed-on to our staff that extend her excellent service and has been a part of your enjoyable stay.

We are looking forward to welcoming you back at Mafraq Hotel on your next trip to Abu Dhabi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

This room is right on top of the entrance foyer and can be noisy in the night when the bar begins to sort of close.

Otherwise a great place to stay for business or short layovers. Check in was quick and my only grouse is that I had asked the check in staff about the room after I got in and they said no one had complained. The hotel was not full so the fact that I had asked should have been sufficient for them to shift me which they did not and I had to suffer a bad night. Otherwise great place.

Room Tip: DO not choose 2235 when possible
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jay140261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this review, 2 October 2013
Dear Mr. Jay,

Warm greetings from Mafraq Hotel Abu Dhabi.

Thank you for taking the time sharing your feedback on Trip Advisor. At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services. This has been very valuable in our efforts to exceed your expectation and to make your stay a memorable one.

On the occasion we were not able to exceed your expectation, please accept our sincere apologies for the inconvenience it has caused you. We fully understand your disappointment; I have personally take note your concerns and ensure that it has passed onto our team.

Thank you once again and we do hope that this incident will not discourage you from visiting Mafraq Hotel again allowing us the opportunity to restore your confidence.

We look forward to welcoming you back for true Arabian hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 24 August 2013

I have stayed at this hotel before...

The rooms are large and modern... We had to however change our first room due to smoke..


The hotel is relatively close to Airport. but far out from central Abu Dhabi... UAE taxis are cheap and can be ordered.. As his hotel is remote, you might need a hire car if you are staying more than 1 or 2 nights...

Negative: We had some local guests nextdoor who were loud and noisy at midnight shouting into their telephones... no manners or thought for guests who might be sleeping...

Negative 2: The balcony and seats were dirty and not inviting... There were many bird droppings.. The hotel should hire someone specially to clean balcony areas!

Room Tip: They are probably all acceptable...
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkfromPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Front Office Manager at Mafraq Hotel Abu Dhabi, responded to this review, 24 September 2013
Dear Mr.Markformpoland,

Greetings from Mafraq Hotel Abu Dhabi!

On behalf of our entire team, I would like to thank you for staying with us and taking the time to to post your feedback. We do appreciate your comments and have shared your concerns with the relevant departments. We are sorry to know that your experience did not live up to your expectations this time and we have taken notes of the issues you have pointed out and have taken corrective steps to improve our services. We encourage all our guests for their positive and negative comments to improve and stress in our standards.


We are looking forward to welcoming you back at the Mafraq Hotel.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 August 2013 via mobile

It is really far from city center. Located in high way side with so many physical activities like pool and tenis court.
Food are expensive both breakfast and dinner. We booked a cribe for baby but they didn't supply.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VLatifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Front Office Manager at Mafraq Hotel Abu Dhabi, responded to this review, 24 September 2013
Dear VLatifi,


Greetings from Mafraq Hotel Abu Dhabi!

Thank you for taking the time to post your feedback. We do appreciate your comments and have shared your concerns with the relevant departments. We are sorry to know that your experience did not live up to your expectations this time. Would you please be able to get in touch with us directly by emailing mafraq@emirates.net.ae so that we can learn more about your stay and can ensure that your next stay with us is seamless

We look forward to welcoming you back soon.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 August 2013 via mobile

V clean v beautiful staff were v helpful just the location is abit out off the way from Abu Dhabi city centre but if like the quiet this is the place to stay!!! The only bad was u hv alot noise from the motorway n ppl racing their sports cars !! Otherwise the hotel itself is v nice

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaziabegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Front Office Manager at Mafraq Hotel Abu Dhabi, responded to this review, 24 September 2013
Dear Shaziabegg,

Greetings from Mafraq Hotel!

On behalf of the entire Mafraq Hotel Team, we would like to thank you for taking the time to post this review. We are delighted that you enjoyed your stay with us. Your comments are greatly appreciated and I have shared your feedback to our relevant departments.

We look forward to welcoming you back in the near future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mafraq Hotel Abu Dhabi

Property: Mafraq Hotel Abu Dhabi
Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 6770, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Spa Hotel in Abu Dhabi
#61 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mafraq Hotel Abu Dhabi 4*
Number of rooms: 250
Official Description (provided by the hotel):
Mafraq Hotel & Resort Abu Dhabi is locally own and managed 4star deluxe hotel, offers travelers the perfect balance of a culturally rich encounter with a modern twist. Conveniently located 10 minutes from AD International Airport, 20 minutes' drive to unique landmarks such are the Sheikh Zayed Grand Mosque & Heritage Village, Saadiyat Island's Cultural District & Abu Dhabi National Exhibition Centre. The property provides warm minimalist indulgence with well thought-out finishing's, facilities and food and beverages outlets.The subtle tones and simple lines of the hotel is mirrored by the humble approach the hotel takes to delivering a quality modern product built on strong customer service.Mafraq Hotel & Resort offers 250 modern deluxe rooms and suites boasting tranquil garden & pool views, and is well equipped with in-room amenities and facilities such as:•24 hours room service•IP telephones with bathroom extension•Wire/wireless with high speed internet access in guest rooms•Free complementary Tea & Coffee making facilities•Interactive 32" LCD Sony TVs with satellite channels, alarm clock, weather & news feed•Well-supplied mini bar•Iron & Ironing Board•Free in-room electronic safety box•Daily complimentary water•Laundry services•Swede Dreams 5 star mattresses•Pillow Menus ... more   less 
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Also Known As:
Ramada Abu Dhabi

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