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Mafraq Hotel Abu Dhabi
Ranked #71 of 128 Hotels in Abu Dhabi
Reviewed 21 January 2014

Very friendly staff, room are clean and comfortable, free wifi, restaurants was good, highly recommend, good gym and spa, room service food was great and fast, room size was good as well along with balcony having a great view for the pool

Room Tip: Rooms with pool view much better
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  • Stayed: January 2014, travelled as a couple
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Thank Saeed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 26 January 2014

Dear Saeed A,


Thank you for taking the time sharing your feedback on Trip Advisor.

At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services. This has been very valuable in our efforts to exceed your expectation and to make your stay a memorable one.

Our mission is to deliver a memorable hotel stay with the perfect fusion of old traditions and modern comforts, creating a new breed of hospitality. We pride ourselves on our passion for customer service while maintaining an inviting and warm environment without the fuss.

Should you require anything else please do not hesitate to contacts us. We look forward to welcoming you back to the Mafraq Hotel for true Arabian hospitality.


Best regards,

Team Mafraq Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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142 - 148 of 240 reviews

Reviewed 19 January 2014

Booked an overnight stay at Mafraq Hotel as we were visiting the HSBC Golf Championships and also the Grand Mosque. Booked in quickly by very friendly staff and directed to our room. Very bright and spacious lobby, clean and tidy communal areas. Room was very well equipped, although bathroom was smaller than we are normally used to. We had no bath stopper, but called housekeeping and this was fixed within 15 minutes. Bathrobes lovely and decent size bath towels too! Requested extra coffee and milk (there is never enough milk anywhere!) and again this was delivered quickly at no extra cost. FREE WIFI - great. Pool and outdoor area very nice and clean, there is a well equipped gym and even 2 squash courts! We ate dinner in the Burlington Grill which was very relaxed and the steak was cooked to perfection (plus when the bill came we had received a 60% 'special offer' discount). Good night's sleep in a very comfortable bed (one issue was that the air conditioning was very noisy). We ate breakfast in the Olive Branch Restaurant, everything you could want, hot and cold buffet, we took the cold option of fresh fruits, yoghurts, cereals, breads and croissants, although you could have eaten whatever you liked. Any amount of tea, coffee and juices. Check out was smooth and all staff very polite. All in all a great experience and yes, we would stay there again. Not really a four star, but a very good three star and thank you all for a great overnight stay.

Room Tip: Check out the screens in lobby for discounts and special offers
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  • Stayed: January 2014, travelled as a couple
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Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 26 January 2014

Dear Sarah H,

Thank you for taking the time sharing your feedback on Trip Advisor.

At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services. This has been very valuable in our efforts to exceed your expectation and to make your stay a memorable one.

Our mission is to deliver a memorable hotel stay with the perfect fusion of old traditions and modern comforts, creating a new breed of hospitality.We pride ourselves on our passion for customer service while maintaining an inviting and warm environment without the fuss.

Should you require anything else please do not hesitate to contacts us. We look forward to welcoming you back to the Mafraq Hotel for true Arabian hospitality.


Best regards,

Team Mafraq Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

I stayed there the night of November 27th 2013. The hotel lobby is quite large and elegant, the rooms are modern and very comfortable, wireless internet. I stayed in room 1118, facing the beautiful swimming pool. Also the gym and spa are pretty well equipped. I would say the top feature of the hotel is the area where the swimming pool is located: nice park with lots of green and trees, very well maintained.

  • Stayed: November 2013, travelled on business
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Thank Gianluca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 14 January 2014

Dear Gianluca B,


Warm greetings from Mafraq Hotel.

Thank you for spending time sharing your positive comments through Trip Advisor.

Your great experiences have inspired us to do our best and continuously create lifelong memories to all our guests.

Should you require anything else from Mafraq Hotel please do not hesitate to contact us.

We look forward welcoming you back in your next trip to Abu Dhabi.


With best regards,

Mafraq team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

Was out in Abu Dhabi during the 2013 Formula 1 Grand Prix, stayed at this hotel.

Rooms are very clean, hotel staff is very friendly and polite.

Amenities are modern, wireless internet in the rooms would be nice to have, beds very comfortable.

  • Stayed: November 2013, travelled solo
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Thank Mart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013 via mobile

Not really what I would expect from a four star hotel. The lobby area was quite nice but the corridors and rooms looked worn and tired. We were looking forward to the balcony but unfortunately it was covered in bird droppings that appeared to have been there for some time. The hot water took forever to heat up which was not great the first night as we didn't leave enough time, so it was luke warm showers for us. On a good note, the staff were all very helpful and very pleasant, but I think on our next trip it may be better to stay closer to the city.

Stayed: November 2013, travelled as a couple
Thank jeb1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 9 December 2013

Thank you for taking the time sharing your feedback on Trip Advisor. At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services. This has been very valuable in our efforts to exceed your expectation and to make your stay a memorable one.

On the occasion we were not able to exceed your expectation, please accept our sincere apologies for the inconvenience it has caused you. We fully understand your disappointment; I have personally take note your concerns and ensure that it has passed onto our team.

Thank you once again and we do hope that this incident will not discourage you from visiting Mafraq Hotel again allowing us the opportunity to restore your confidence.

We look forward to welcoming you back for true Arabian hospitality.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013 via mobile

I had a fantastic stay in the Mafraq Hotel. All the staff were helpful and knowledgable; they were pleased to accommodate my every need. I was going to the Grand Prix and the hotel provided a shuttle to the circuit on the Saturday and Sunday which was an excellent and very welcome service.

The pool was clean and well maintained and the sun loungers were ideal for a day in the very reliable sunshine - I especially lived being able to sit at the bar whilst still in the pool and have lunch!


There's plenty of choice for breakfast in The Olive Branch and if there's anything you want ( like a second cup of coffee or more milk in your room) you only have to ask. Bottles of water are supplied in your room every day and can be kept nicely chilled in the small fridge. Safes are also provided free of charge in every room.

There was a great movie channel available free of charge on the decent sized TV and other channels showed a very selection of programmes.

All in all I had an excellent stay and I will stay again definitely!

Stayed: November 2013, travelled solo
1  Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 19 November 2013

Dear Carolyn S,

Greetings from Mafraq Hotel in Abu Dhabi.

Thank you for taking the time sharing your memorable experiences during your stay with us. We are happy to know that we exceed your expectations and be a part of your enjoyable journey during the Grand Prix event.

The positive remarks have been forwarded to our team and have served as our inspiration to strive more in our aim to create a lifelong memories with all our guests.

We are excited welcoming you back on your next trip to Abu Dhabi.


With best regards,

Mafraq Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

From the moment you arrive, the concierge staff welcomes you and ensures to assist you from the lobby up to your room. The Olive Branch restaurant's food is really great. The restaurant crew and chef also comes and checks if you're enjoying the food. The ambiance is so nice, with the mini bar in the swimming pool. The hotel's staff visits to welcome and were very friendly. Especially the Filipina who does not only meets but exceeds your expectation for an excellent customer service. She even goes beyond her duties to ensure that you are well taken cared of. Visit Mafraq Hotel and look for our very own Kabayan, Ms. Marjorie San Juan.

  • Stayed: October 2013, travelled with friends
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Thank Cheril B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 19 November 2013

Dear Cheril B,

Warm greetings.

Thank you for taking the time sharing your feedback on Trip Advisor.
At Mafraq Hotel, we cherished guest’s opinion as our tool to improve our products and services.

This has been very valuable in our efforts to exceed your expectation and to make every stay a memorable one.

One of our endeavors is to meet our guest’s expectation with our personalized services. We are very pleased on your inspiring remarks with regards to your recent stay with us. This has served as our motivation in our aim to create lasting memories to all our guests.
Your message will be passed-on to our staff that extend her excellent service and has been a part of your enjoyable stay.

We are looking forward to welcoming you back at Mafraq Hotel on your next trip to Abu Dhabi.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mafraq Hotel Abu Dhabi

Address: E11, Shaik Maktoum Bin Rashid Rd, Abu Dhabi 6770, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Spa Hotel in Abu Dhabi
#62 Luxury Hotel in Abu Dhabi
Price Range: £55 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mafraq Hotel Abu Dhabi 4*
Number of rooms: 250
Official Description (provided by the hotel):
Mafraq Hotel & Resort Abu Dhabi is locally own and managed 4star deluxe hotel, offers travelers the perfect balance of a culturally rich encounter with a modern twist. Conveniently located 10 minutes from AD International Airport, 20 minutes' drive to unique landmarks such are the Sheikh Zayed Grand Mosque & Heritage Village, Saadiyat Island's Cultural District & Abu Dhabi National Exhibition Centre. The property provides warm minimalist indulgence with well thought-out finishing's, facilities and food and beverages outlets.The subtle tones and simple lines of the hotel is mirrored by the humble approach the hotel takes to delivering a quality modern product built on strong customer service.Mafraq Hotel & Resort offers 250 modern deluxe rooms and suites boasting tranquil garden & pool views, and is well equipped with in-room amenities and facilities such as:•24 hours room service•IP telephones with bathroom extension•Wire/wireless with high speed internet access in guest rooms•Free complementary Tea & Coffee making facilities•Interactive 32" LCD Sony TVs with satellite channels, alarm clock, weather & news feed•Well-supplied mini bar•Iron & Ironing Board•Free in-room electronic safety box•Daily complimentary water•Laundry services•Swede Dreams 5 star mattresses•Pillow Menus ... more   less 
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Also Known As:
Ramada Abu Dhabi

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