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Mafraq Hotel Abu Dhabi
Ranked #71 of 128 Hotels in Abu Dhabi
Reviewed 7 May 2014 via mobile

It was very nice and very cheap. We payed less than AED 300 and I am not believe that you can get a place in Abu dhabi for that price with all facilities. They have very beautiful swimming pool. This is the second our visit and surely we shall go again.

Stayed: April 2014, travelled with family
2  Thank Waruna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 21 July 2014

Dear Waruna D,


Thank you for sharing your great experience at Mafraq Hotel to fellow travelers. Your feedback is a delightful message that serves as an inspiration to my colleagues to continuously excel in offering services to all our guests.

We hope to welcome you back to Mafraq Hotel in your next trip to Abu Dhabi.


Regards,
Mario Scotto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (233)
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124 - 130 of 233 reviews

Reviewed 20 April 2014

Great hotel, away from Abu Dhabi city.
Rooms were large and functional
Big swimming pool, lot of locals are members here.
Well looked after hotel.
Internet connection was a little slow on wifi
About 20 kms out of AbuDhabi city area

Room Tip: All rooms seem good
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  • Stayed: April 2014, travelled solo
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1  Thank sanjay744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 24 April 2014

Dear Sanjay 744,

First and foremost, I would like to thank you for taking time to share your positive experiences at Mafraq Hotel through Trip Advisor. It is always useful for us to get feedback on how our guests such as yourself are feeling within the hotel. Thank you very much and I am happy to share your positive experience with all colleagues.

With regards to the transportation, we do have available and we are encouraging our guests to book in advance prior to the travel.

For the internet, please accept our apology if during your stay it was not working well. Your feedback has been coordinated to our IT team for further actions.

Once again, thank you very much.

We are really looking forward to welcome you to the Mafraq Hotel Abu Dhabi very soon.

If you have any other concerns, please do not hesitate to contact us.


Kind regards,

Mario Scotto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

Mafraq Hotel has nice rooms with bathrooms. However there is very poor soundproofing and with many of the rooms having doors connecting them to the next room, bedrooms are very noisy. On 2 nights until 3 am the opening and closing of bedroom doors did not allow me to sleep.
The balcony was filthy and full of dirt from pigeons.

Room Tip: Make sure that you do not get a room at the end of the long corridor on the second floor. These room...
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  • Stayed: March 2014, travelled on business
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3  Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 18 March 2014

Dear Mark V,

Thank you for the time sharing your experiences on Trip Advisor during your last stay at Mafraq Hotel. Your feedback is considered as an opportunity for us to enhance our services thereby creating wonderful memories to all our guests.

We take note your comments about the noise disturbance coming from the doors causing you restless sleep.
Please accept our sincere apology. I personally coordinated this incident to my colleagues and the countermeasure is underway.

I do hope that this incident will not discourage you from visiting Mafraq Hotel in the future allowing us the opportunity to restore your confidence.

I wish you a safe trip on your next destination.


Kind regards,

Mario

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Reviewed 3 March 2014

I stayed in this hotel and found it a value for money hotel. Overall the staff are nice and I even had a chance to talk to the General Manager and he was very open to learn the small annoyances that guests may have. The location of the hotel is great and the room rates are quite affordable.

The only annoying this was that my room was the last in the long corridor and you have to walk around 200 meters to reach the room.

I suggest it is a good place if you are going alone or with family or even on a business trip.

Room Tip: Rooms near the lift are easily accessible, in case if you carry lots of stuff.
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  • Stayed: February 2014, travelled as a couple
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1  Thank Ajarn_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 18 March 2014

Dear Ajarn_Mark,


Greetings.


Thank you for sharing your wonderful experiences on Trip Advisor during your last stay at Mafraq Hotel. It was my pleasure talking to you and learning your insights on areas that needs improvement in our property.

I wish you good luck and looking forward welcoming you back on your next trip to Abu Dhabi.


Kind regards,

Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

We stayed here one night as a guest of Emirates airline as they did not have an onward flight to Melbourne!It was a fair way away from the airport ,some 20-25 minutes and stuck in the middle of nowhere.Don,t let thatput you off if you have transport or there are plenty of Taxis about.The bar in the hotel is very friendly and the food was very good .The apartments were very clean and tidy and very comfortable . the hotel has some very nice architectural parts and down by the pool was very nice to eat by.Downside ..they wanted £25 each to use the pool!

  • Stayed: January 2014, travelled as a couple
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1  Thank welshrode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for taking time sharing your experiences at Mafraq Hotel on Trip Advisor.

Your feedback and comments are significant in our efforts to continuously exceed guest’s expectation.

It has been our pleasure knowing that you are happy and satisfied with our products and facilities.

However, I would like to personally apologize with regards to the misunderstanding about the swimming pool access; I would like to clarify that our Recreation facilities including the swimming pool are free to in-house guests.

Guests desiring to use our pool facilities are required to register at the Recreation Front Desk for records and amenities inventory.

I do hope that this incident will not deter you from visiting Mafraq Hotel in the future allowing us the opportunity to restore your confidence.

Once again, thank you and we wish to welcoming you back on your next trip to Abu Dhabi.


Kind regards,

Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

Great facilities, good rooms, a convenient and quite good restaurant and very reasonably priced, it all sounds unbeatable, but it does have some problems, the problems are not so great that I will look for somewhere else but they are annoying.
All of the downsides relate to services, everything else is fine, but while some of the staff are professional and helpful there are some services that either don't happen or don't work very well. Room cleaning is a real lottery, sometimes it is less than 30% effective, then the next day it is excellent. Ask for something to be brought up to your room and it will be promised immediately but may never arrive.....ever. Need a coffee in the lobby or out in the magnificent garden and pool area, forget it, go to the restaurant yourself.
The hotel just seems to need a services manager that can at least get some consistency of service delivery going and also a commitment to service delivery and client satisfaction, it wouldn't take much to make this a great hotel, all the hard work has been done but the little inconsistencies let it down.

Room Tip: Ask for a pool view room.
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  • Stayed: February 2014, travelled on business
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1  Thank wanderer010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 2 March 2014

Dear Guest,

Thank you for taking the time sharing your feedback on Trip Advisor following your recent stay at Mafraq Hotel.

It is with great pleasure knowing you are satisfied with our facilities. Furthermore, I would like to commend your insights on the areas on our services which can be improved. These constructive comments shall be coordinated to our colleagues for further evaluation and action.

Once again thank you and we wish to welcome you back on your next trip to Abu Dhabi.


Kind regards,

Mario

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Reviewed 15 February 2014

This hotel definitely makes it to the bottom of my list for the worst service I've ever experienced. Actually sorry.. there was no service ever provided. Called for housekeeping? Didn't turn up. Called for dinner? Arrived only after a couple of calls (and an hour later, after my friend's kids were asleep). Need a dental kit? You may as well accost the housekeeping and grab a couple. Want some cold milk with your cornflakes? Please ask the servers only if you're ready to royally ignored.
We also forgot a tshirt behind and had to keep calling the hotel to ask them if they could deliver it or should we send our courier guy. I kept getting transferred from one person to another, who kept promising to call, but like the housekeeping, never showed up!!
Till my husband decided there was nothing to be done except deal with it loudly. It took some firm talking, simply so they would tell us how we could collect our stuff from the hotel. Disgusting really!

The breakfast was just okay.. no great shakes.

The only plus was the clean pool area and the activities available.

Why on earth would a reputed site like tripadvisor give Mafraq a 4 point rating is beyond me. And why on earth would anyone describe it as a four star, when it's just a two star at best.

  • Stayed: February 2014, travelled as a couple
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2  Thank Deepa_Sajnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mafraq-Hotel, General Manager at Mafraq Hotel Abu Dhabi, responded to this reviewResponded 17 February 2014

Dear Guest,

Thank you for taking time to write on TripAdvisor regarding your recent stay at Mafraq Hotel. We take your comments as one of our valuable tool to improve our product and services.

I was most concerned that you left the hotel feeling frustrated in reference to your experiences particularly in the way our team members respond and handle your requests. This incident had been discussed with the concern team members and corrective measures have been implemented accordingly. We also noted about your t-shirt that was left behind; this has been communicated to you and action has been taken immediately. Please take note that there are policies and procedures with regards to the couriering of items such as yours.

Once again, thank you for sharing your feedback with us and I look forward to welcoming you back allowing us the opportunity to redeem ourselves.


With best regards,

Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mafraq Hotel Abu Dhabi

Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 6770, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Spa Hotel in Abu Dhabi
#62 Luxury Hotel in Abu Dhabi
Price Range: £52 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mafraq Hotel Abu Dhabi 4*
Number of rooms: 250
Official Description (provided by the hotel):
Mafraq Hotel & Resort Abu Dhabi is locally own and managed 4star deluxe hotel, offers travelers the perfect balance of a culturally rich encounter with a modern twist. Conveniently located 10 minutes from AD International Airport, 20 minutes' drive to unique landmarks such are the Sheikh Zayed Grand Mosque & Heritage Village, Saadiyat Island's Cultural District & Abu Dhabi National Exhibition Centre. The property provides warm minimalist indulgence with well thought-out finishing's, facilities and food and beverages outlets.The subtle tones and simple lines of the hotel is mirrored by the humble approach the hotel takes to delivering a quality modern product built on strong customer service.Mafraq Hotel & Resort offers 250 modern deluxe rooms and suites boasting tranquil garden & pool views, and is well equipped with in-room amenities and facilities such as:•24 hours room service•IP telephones with bathroom extension•Wire/wireless with high speed internet access in guest rooms•Free complementary Tea & Coffee making facilities•Interactive 32" LCD Sony TVs with satellite channels, alarm clock, weather & news feed•Well-supplied mini bar•Iron & Ironing Board•Free in-room electronic safety box•Daily complimentary water•Laundry services•Swede Dreams 5 star mattresses•Pillow Menus ... more   less 
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Also Known As:
Ramada Abu Dhabi

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