based on emirates palace reputation and recommendation from ma friend, i've booked one night stay in emirates palace to celebrate my husband's b'day.but i was shocked when i asked them for a special arrangement for my husband they asked for a proof for his b'day date as they only do that on the b'day day itself. i've been to a large number of hotels and i've never been asked for such a thing. as a family we always celebrate our occasions in a hotel. we've posponed my husband's b'day celebration to eid holidays as we can travel to abu dhabi which was 10 days after his original b'day. the guest relation lady replied to my request with arrogance that they won't do anything for my request and when i told her that it's very important to me as our stay is especially for my husband's b'day she said my manager didn't approve it. i told her am gonna mention this in tripadvisor review, she said"Ma'am you can do whatever you want". i've came to emirates palace based on it's reputation but i was shocked with this incidence because i've never seen this in other hotels whether in uae or outside uae. on the other hand room amenities is poor compared to other hotels like shangri-la, grand hyatt and banyan tree resort. on the pool there are no free water or free fruit skewers which is also available in other hotels. i'd pay less in other hotel and get better service and better room amenities . i expected a royal treatment as i was in the emirates palace, plz don't consider yemirates palace a real palace or over five stars hotel
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- Also Known As:
- Hotel Emirates Palace
- Emirates Palace Abu Dhabi
- Emirates Palace Hotel Abu Dhabi