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“Not a palace...but different experience”
4 of 5 bubbles Review of Emirates Palace

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Emirates Palace
Ranked #8 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
1 review
“Not a palace...but different experience”
4 of 5 bubbles Reviewed 9 November 2011

based on emirates palace reputation and recommendation from ma friend, i've booked one night stay in emirates palace to celebrate my husband's b'day.but i was shocked when i asked them for a special arrangement for my husband they asked for a proof for his b'day date as they only do that on the b'day day itself. i've been to a large number of hotels and i've never been asked for such a thing. as a family we always celebrate our occasions in a hotel. we've posponed my husband's b'day celebration to eid holidays as we can travel to abu dhabi which was 10 days after his original b'day. the guest relation lady replied to my request with arrogance that they won't do anything for my request and when i told her that it's very important to me as our stay is especially for my husband's b'day she said my manager didn't approve it. i told her am gonna mention this in tripadvisor review, she said"Ma'am you can do whatever you want". i've came to emirates palace based on it's reputation but i was shocked with this incidence because i've never seen this in other hotels whether in uae or outside uae. on the other hand room amenities is poor compared to other hotels like shangri-la, grand hyatt and banyan tree resort. on the pool there are no free water or free fruit skewers which is also available in other hotels. i'd pay less in other hotel and get better service and better room amenities . i expected a royal treatment as i was in the emirates palace, plz don't consider yemirates palace a real palace or over five stars hotel

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilLara2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,112 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
1 review
4 of 5 bubbles Reviewed 7 November 2011

Not worthy staying I any other hotel , than emirates palace hotel . Real palace

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alimom82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

From start to finish this was truly wonderful.

We were picked up from the gate at the airport and helped with our hand luggage to get our cases. We picked up our luggage and were taken by transfer to the Emirates Palace where we didn’t leave until it was time to go home a week later.

The staff were all friendly, helpful and made sure we were looked after at all times, the butler service although OTT, was always there for you although, I struggle to see why I needed a butler.
The food at the pool bars was out of this world and where we would eat most days due to the fact we had a one year old with us. Although each pool had a slightly different menus the same food was served in two different ways which I thought was strange. How can a portion of chips or a chicken skewer be two significantly different sizes for the same cost in the same place?
The pool staff were helpful but in no way did they feel obtrusive due to the call button at each bed. They were always quick to serve and just as quick to clear away when you were finished.

My only criticism of the EP would be the cost! It’s not cheap in any way. £6 for a coke and the cheapest pool meal is around £20. I would have expected water to be served at the pool for free however this was charged to us each day.
Thankfully the breakfast was included in our deal as at around £45 per head this would have put me off eating.

The rooms are as you would expect and the TV was amazing for chilling with a DVD at night. My only criticism would be the confusing Marantz lighting and control system. It does not work every time and often you would have to turn everything off then on again to get it to work.
There would be no chance of taking a few toiletries home as they were not very luxurious as you would expect. They may be expensive but were not to our taste at all.

Over all I would recommend a visit to the EP to anyone although, take a credit card. We have also stayed at the Banyan Tree in RAK and found that to be of much better value and more special.

  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 3 November 2011

No expense has been spared on this hotel, which really is a palace. It is simply magnificent. The rooms are very well appointed and the staff are very polite, helpful and attentive. Very nice private beach and lush gardens. Excellent swimming pools, lazy river and water slides. All the restaurants are excellent. A stay here is very good value bearing in mind the overall facilities provided and the vast expense that has been lavished on this palace.

  • Stayed May 2011, travelled with family
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Helpful?
2 Thank fisherontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 November 2011

Lovely and just amazing. Service level is the best of the best. (Ask for Mr Dipak, very nice and cunning. He puts in a lot of effort to make your stay at the Emirates comfortable. Has a great feeling for food and knows what you should see when you're visiting Abu Dhabi.)

Words are not enough to describe the feeling here at the Emirates Palace Hotel, you have to come here yourself!

The Jonsson's (one of the lucky ones)

Room Tip: If you have kids the west wing is closer to the adventure park!
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 November 2011

Many thanks to everyone working there. Easy check in-out. Breakfast was fantastic and we enjoyed the bbq on beach! Many thanks to
Mr. Natrajan he made our day and i enjoyed my wife's birthday bcoz of his surprise
Make sure guys i will visit u again

  • Stayed October 2011
    • Value
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    • Rooms
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Helpful?
1 Thank HaniShomos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 3 November 2011

The Emirates Palace is simply perfect, staff are hugely impressive and standard of service is way beyond what we expected. Facilities including the pool area are fantastic and whilst Abu Dhabi itself doesnt offer much in the way of visitor attractions we didnt find any reason to leave the hotel with a vast array of restaurants etc. Best of all is the butler service and Houssine El Quaroui on level 3 is a credit to the Palace and deserves a special mention for his attentive customer service. Highly recommend the Palace and will certainly return again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetravelling50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emirates Palace

Property: Emirates Palace
Address: West Corniche Road, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Abu Dhabi
#4 On the Beach Hotel in Abu Dhabi
#6 Spa Hotel in Abu Dhabi
#8 Luxury Hotel in Abu Dhabi
#10 Business Hotel in Abu Dhabi
#15 Family Hotel in Abu Dhabi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Emirates Palace 5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Hotel Emirates Palace
Emirates Palace Abu Dhabi
Emirates Palace Hotel Abu Dhabi

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