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“Impressive hotel with great service and very good food”
Review of Emirates Palace

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Emirates Palace
Ranked #6 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Moers
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Impressive hotel with great service and very good food”
Reviewed 8 April 2012

Accodomation: we had two Diamond Pearl rooms, spacious, clean, everything working fine
Position: very well at a pricate beach, incredibly long
Food: various restaurants, all on very good to high level
Service: very very good, it would help though if the butlers would have reasonable knowledge of the English language - though this is not a problem for all of them ... but nevertheless excellent service
Fitness etc: very good programme for small kids - some friends of us had their little daughter of 4 years with them, pools are very big, several attractions for kids
General impression: although fully booked one never had the impression that the hotel is full, that is of course also bcz it is extremely spacious ... a little bit dark as everything is kept in brown colours, very elegant but not over the top, all in all a very pleasant atmosphere

Negative:
- checkout took me 20 minutes without waiting time ... and I had to pay for the transport from the airport to the hotel (400 AED) although it was included in my package as they couldn't find the docs from the travel agency ... was fed up then (the 400 AED didn't matter considering the overall amount you pay for such a vacation, just the feeling of being ripped off :( ) and had to leave for the airport ... bad luck that was the tip for the staff who had really deserved it
- after midnight you are not allowed to leave the hotel for a walk on the promenade any longer ... well I am a couple of years older than 18 and I don't like to be treated like a child

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HajdiMoers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
  • Finnish first
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English first
Oxford, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 April 2012

We stayed at the Emirates Palace hotel for a week and feel that it was not enough to fully experience this wonderful place or get tired of it. It was simply perfect in every possible way, be it the beach, swimming pools, the territory, the building, our room, service or food. It is one of the best places we have ever visited. We did have some very minor hick-ups, which are not worth mentioning here at all, as it could happen anywhere. A great place for families and children. It is a bit expensive but you get what you pay for. It is well worth it, and it is not expensive if you enjoy something! There are also a lot of nice little hidden things that you get for free - small refreshments in the pool and beach, boating club facilities, as well as free camel rides. Excellent service above all!

Some warm words about the butler service. It could not be better or more professional, as they do make you feel welcome and special. Marieta Camilosa, our butler, deserves a special mentioning. A true professional. Simply thanks!

As to the restaurants, we thought that the Arabic restaurant was the best. It has a wonderful authentic atmosphere, very nice people serving you, and nice local food as well. The second best on our list was the barbeque.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckley, Flintshire
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 April 2012

To be honest the size and overall grandeur of the emirates palace hotel is what makes it so impressive and special, and no doubt the iconic focal point in Abu Dhabi. We stayed for x2 nights in a standard room, which was like a palace in itself. You really feel like you’re walking around a museum rather than a hotel and that it not a criticism as we thoroughly enjoyed our stay, but it is really all about the experience. You can't question the service of the staff and they really make every effort to attend to your every need. We used both the family and private pools and I would recommend using a bike to cycle round the grounds, just because of the sheer size of the hotel. These are available complementary at the pool areas and really make things easier when a travel cart isn't available. Although we expected to pay a premium to stay we did feel the food was unbelievably overpriced, even at world class standards. What worked out at £40.00 British Pound PP for a breakfast buffet seemed way over board, but that’s just me. Having gone there purely for the experience of saying we've been I wouldn't say I would go again, however, we are so glad we went and would definitely recommend it to other who haven't had the opportunity to visit.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMillington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2012

It's not a regular hotel is a monument....they got palm inside....every where Italian Marmable decoration ...stunning!!! room are awsome and service 5* my local business partner told me that the royal family is bulding ther new residence same has the Hotel.... got the idea!!!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vincenzo604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 April 2012

Spectacular hotel but very impersonal. By the third day my husband and I wondered what was up with us as we weren't really 'into' it and we realised that it was actually quite bland - sounds ridiculous but afgter 3 days we had gold blindness - everything is the same colour!

Overall a great experience to be tried at least once, we were well looked after but having stayed at the Royal Mirage in Dubai we would much prefer to go back there as it is luxurious but far from bland as can be.

The food was actually out of this world with so much variety and everything exceptionally tasty. It was my husbands birthday while we were there and they decorated the room and gave us a complimentary cake and bottle of wine which was very thoughtful.

The only niggle is no complimentry water pool side which we have been offered elsewhere in the Middle East but not a big deal really - we wouldn't have expected it had we never been before.

Go, relax, be pampered and enjoy but take your sunglasses to protect you from all that gold!

Room Tip: Take water from the room to the pool as sometimes it takes a while for the waiters to come round for...
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2012 via mobile

Returned to the" palace " for the 3rd time and what a change !It is now right in the middle of a building site on all sides ? Huge skyscraper blocks to the rear being built and totally ruins the view of the hotel from within the grounds . To the west side huge construction site of the massive new emirates presidential hotel and another building .They're going to ruin the Palace and this is typical of the Dubai syndrome we thought Abu Dhabi would retain some element of cultural identity but itnlooks as if it's heading in the same direction as Dubai .

With regard to the Palace itself , it remains beautiful inside , rooms great and generally service very good . The major exception to this is the Vendome restaurant . The staff and particularly the manager were in a constant state of panic running around trying to do everything at once , no sign of any organisation or attention to diners , having constantly to ask for plates to be cleared , drinks etc. No what you would expect . When I complained to restaurant manager he was rude and told us there were other choices of restaurants and we should try them if we werent happy . Unfortunately we had no choice for breakfast we never went back at night. The good news is the BBQ restaurant by the beach which was great as was the fish restaurant great food and service . Don't go tonthe Arabian restaurant on half board terrible .

Stayed March 2012
Helpful?
4 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 30 March 2012

Pleasant hotel. Lots of good points. Some bad points. Just like life.
Therefore, I would definitely give it another go, assuming I can afford it.
The hotel is beautiful, rooms are fantastic, facilities are great. What really makes it for me, is that it is not stuffy.
The staff are friendly and for the most part genuine.
Thank you for a great relaxing holiday.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whereas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emirates Palace

Property: Emirates Palace
Address: West Corniche Road, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Abu Dhabi
#3 On the Beach Hotel in Abu Dhabi
#5 Spa Hotel in Abu Dhabi
#6 Luxury Hotel in Abu Dhabi
#10 Business Hotel in Abu Dhabi
#15 Family Hotel in Abu Dhabi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Emirates Palace 5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Hotel Emirates Palace
Emirates Palace Abu Dhabi
Emirates Palace Hotel Abu Dhabi

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