All the positive reviews encapsulating the various aspects of Emirates Palace Hotel need not be repeated. Everything about it is what you expect. For my wife and I it was a special two day treat for her birthday before her return to the UK and for both of us another 'to do' ticked off the list. We stayed at the hotel for the two nights of 12/13th June. As described the staff, food and ambiance were excellent. The one major thing that spoilt our visit was one the second morning. We returned to our room at 09.25 after breakfast to find the room being made up by two housekeeping staff - we assumed for aesthic benefit but no. We established that the room was being made up in its entireity for the next guests. Given that we were not checking out until 12 noon we both felt annoyed and disappointed that a hotel of this calibre undertook to change a room when it was still essentially rented out. While the staff involved were polite it was clear that they were going to make up the room regardless of the fact we wanted to change and use the hotel's facilities. On checking out I asked that my complaint be formally recorded but to date no explanation or apology has emanated so as a customer service assessor - its nil point in all respects. All in all a wonderful experience spoiled by the apparent desire for a quick turn around of rooms/guests. I may have expected this from other hotels but not Emirates Palace. Alpha Omega.
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- Also Known As:
- Hotel Emirates Palace
- Emirates Palace Abu Dhabi
- Emirates Palace Hotel Abu Dhabi