I and my family intended to stay here as it sort of mentioned that the best hotel in town, more expensive than ritz carlton. Once entering in to the hotel, there're many people wait in line to greet us and that made me felt like...wow great!. Then check in process; There're around 3 people involved in this process and move us, 8 people, to another area near lobby. You know what it took me and my family for almost 30 mins waiting for no reason. I was like this is too much for this 5 star hotel, so I went to the lobby and got a very prompt response right away. Then there's a girl came to bring us to the rooms. Her face was like...so bored and tired and looked so moody. While walking she kept saying she didn't have lunch, the hotel pushed her to work too hard and got less pay. I was like(talking to myself).. do I need to know about this?
The hotel is spacious, grand, and beatiful most of the things in hotel are in gold color to represent the luxury, I suppose. However, the walk way from the lobby to the room quite farrrrr, but given the reason that it help excercise that helps.
Once got into the room, all rooms are on the top floor and that's good. Rooms look similar to images shown in the web. Well, you pay more you get good room that's the rule. Room is equipped with big screen flat TV, and smart mobile like PDA to control electrical switches in the room. For my room, once going to sleep at 1.30am, we couldn't turn off the TV, so we called Butler. He came in very fast kept checking what's wrong and found that the charger didn't work, but he could help switched off TV eventually.
Unfortunately, my nephew got an accident his head hit the bottom part of the chair. We asked for help and the first aid came in very fast, within 5-10 mins. Once finished cleaning, plasterring, and giving the cool pad. I got a bill 200 AED and I had to pay right away.However; I had never experienced that 5 star will charge for 1st aid, but we kept telling ourselves that how lucky that our nephew didn't have to go to hospital.
As a 5 star hotel, the hotel has noticed that tis' our parents 40th aniversary, so we got a chocolate cake and champaign, but those were sent to my room,not my parents room - the girl didn't make good note about who stay in which room, othewise this misunderstood won't happen, but it's good to get it anyway. To me this is a service that hotel can offer to customer which is a plus and that suppose to get more score rating, regardless of hotel stars.
There're 2 swimming pools. The one is simple and quiet, while the other is more relaxation by having cave waterfall, water ride, and kids zone. These 2 pools are so far away by located on the end of each side of building.
If you have time it would say you should walk around the hotel and look through. It's much bigger than anticipated. There're funtion rooms, theatre, prayer's rooms for make and female. Also the ceiling of waiting area for the function room look gorgeous.Let's walk and exrecise in this hotel. Trust me, if you walk from the end of one wind the the end of the other for like twice rounds that's good.
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- Also Known As:
- Hotel Emirates Palace
- Emirates Palace Abu Dhabi
- Emirates Palace Hotel Abu Dhabi