A beautiful venue but I have to say it was the worst service of any hotel rating that I have experienced in a hotel stay to date. I do not have high standards but enjoy good and friendly service and we were consistently let down. We had issues at check in, slow food & drinks service, the staff did not seem clued up on their facilities, for example upon asking about water sports at the hotel we were recommended a rip to Yas Waterworld. Our room service didn't arrive but we received other people's. No space at breakfast when & we eventually did get a seat the service was horrible. Ordered poached eggs as our egg choice - to which after over half an hour we received two poached eggs on a side plate swimming in water. A little shocked we asked if it comes with toast to which we were informed we hadn't asked for toast....
Your hotel is beautiful - please just work on your service!
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- Also Known As:
- Hotel Emirates Palace
- Emirates Palace Abu Dhabi
- Emirates Palace Hotel Abu Dhabi