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Emirates Palace
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Reviews (3,835)
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All reviewswest wingcoral roomdiamond roomle vendomegold leafpearl roomkhaleej suitethe burj al arabbutler servicehigh teapure luxuryhalf boardluxurious hotelpublic areasprivate beachcold towelsamazing hotel
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Reviewed 27 June 2014

This hotel is absolutely stunning. We live in Abu Dhabi, and I can tell you we will be returning yearly (as a treat for ourselves). The price for the hotel is very expensive, so we went for the 'summer special' rate and this goes from sometime in June to August.
This hotel really knows the value of a customer and the importance of customer service. When we arrived they took our check-in information and we were then asked to sit down. No lines....what a wonderful idea. Unfortunately our check-in was very delayed....however, we could not have cared more! We had people checking in on us every few minutes, offering us beverages and apologies. Without us saying a word or expressing frustration our room was upgraded to a suite and we were given a late check-out in the morning. Wonderful reception staff! Could not give them more praise.
Regarding the hotel itself, it is quite large. It felt like we walked for 10 minutes from check-in to our room, but every hall we walked down or corner we turned you can see the unique and intricate beauty that the hotel has to offer.
Rooms are impeccable, robes and slippers were wonderful and the room details were luxurious.
Breakfast was nice, and they offered many food options. What I really liked was that you could request an omelet and they would deliver it to your table. Again, no lines...it's a wonderful thing! Truth be told, I was not overly impressed with the eggs. If you prefer a dryer egg, I would suggest requesting them 'well done'. Lastly, regarding the breakfast the cappuccinos are delicious and the orange juice tastes like perfection. As quickly as we ordered them, they arrived to our table.
The final piece of advice that we can give is, when you go to the pool/beach area, if you plan on ordering drinks...we would highly recommend going to the pool. We requested a waiter to the beach (they give you a remote with a buzzer) and we waited over 30 minutes before one of us went and asked someone to send a waiter. We then moved to the pool and the service was much faster.
We look forward to going again. This truly was a memorable hotel stay.
A sincere thank you to the check-in staff for taking care of us in true 'palace' style.

  • Stayed: June 2014, travelled as a couple
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1  Thank Caric84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolgerSchroth, General Manager at Emirates Palace, responded to this reviewResponded 30 June 2014

Dear Caric,

Thank you for taking the time to share your kind feedback on your stay with us this month.

We value the feedback of our guests in a continuous effort to provide the best service and hospitality in Abu Dhabi, and look forward to welcoming you back to the Palace soon.

Sincerely,

Holger Schroth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

The Emirates Palace is everything that you imagine it should be and all the fantastic comments you read are true. We arrived early in the morning for a 10 night holiday, we were greeted at the door with a cold towel and a tea. A room had already been made ready and minutes later we were there being shown the facilities by the staff. We are convinced that we could not have been treated any better had we been royalty.

The hotel is palatial, the facilities excellent and the grounds are like a beautiful green country estate next to a tropical beach, simply idlyic. We utilized the complimentary watersports and bicycles on a daily basis. Cycling round the extensive grounds and up and around the marina was a wonderful way to work off the amazing breakfast selection.

Special thanks to all the staff who collectively made our holiday perfect. There were too many to mention by name but Manukant and his colleagues ensured our day started with wonderful breakfasts and the young Turkish waiter, Habibe, in Mezlai resteraunt was particularly friendly. We also had the pleasure of meeting Bouchra Souizi the Kempinsky Ambassador who was most gracious taking time from her busy day to stop and chat to us. Ms. Souizi was about to go on her vacation, we hope she enjoyed her vacation as much as we did.

The Emirates Palace is an astounding hotel and we think one of the few hotels where you can be assured of the same amazing level of service every time you visit. We hope that we are fortunate enough to experience the Emirates Palace again one day.

Room Tip: All the rooms are excellent and the transport around the exterior of the Palace is great. Rooms in the East wing are next to the adult pools and the West wing is closest to the lazy river and childrens area and also the watersports area of the beach.
  • Stayed: May 2014, travelled as a couple
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1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolgerSchroth, General Manager at Emirates Palace, responded to this reviewResponded 30 June 2014

Dear Richard,

It was an absolute pleasure to welcome you to Emirates Palace last month for 10 days. Thank you for taking the time to write a kind review of your stay.

I am delighted to hear that you were impressed with the property and the level of service. We continuously strive to offer the best accommodation and hospitality in Abu Dhabi, and we appreciate the feedback of guests such as yourself. I will be glad to pass your kind words on to the rest of my team, especially the ones you've personally mentioned in your comment.

We hope to have the pleasure of welcoming you back to the Palace soon.

Sincerely,

Holger Schroth
General Manager

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Reviewed 25 June 2014

I spent 1 night at the Emirates Palace and it was amazing.... Loved Vendome restaurant... food was really delicious and we had plenty of options... Etoile (night club) was good but TOOOOO MUCH crowded .... the most thing i loved about the hotel is the PILLOW :D I had a very nice sleep
Had the famous cappuccino with Gold flakes :) - to not miss

  • Stayed: June 2014, travelled as a couple
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1  Thank Salma_Ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolgerSchroth, General Manager at Emirates Palace, responded to this reviewResponded 30 June 2014

Dear Salma,

It was a pleasure to welcome you to Emirates Palace this month. Thank you for taking the time to share your kind feedback. I am happy to hear that you had a wonderful experience, and that you enjoyed our pillows!

We hope to have the pleasure of welcoming you back to the Palace soon.

Sincerely,

Holger Schroth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed at this hotel for a full week on a half-board basis which entitled us to eat in a choice of 3 restaurants and one buffet. Which turned out to be really good value, one word of advice is that all drinks including water are chargeable in the restaurants and at poolside. We used to take water from the room down to the poolside to get us through the day.
In your mini bar you get 6 cans of soft drinks and you can ask for limited bottles of water at no charge.
Our butler "Dipak Kumar Das" was absolutely outstanding, he has a tremendous local knowledge and great empathy for the hotel and it's region. Suggesting places for us to visit which we had not considered whilst looking after our every request. "Dipak" is a fantastic representative for the very high standards you encounter at the Emirates.
Taxis are incredibly cheap to get around in, the maximum we spent on a 30 minute ride was approx. £4 including tip! Just make sure that they do reset the meter when you get in, only once did we encounter a problem, when the driver hadn't reset, and I noticed that it was on 14.50 UAE, when the starting charge is 3.5 UAE. We arranged a chauffeur transfer to pick us up from the airport and bring us to the Emirates for 400.00 UAE. Although this might seem expensive we thought it was reasonable enough considering the Emirates have an agent at the airport who virtually greeted us off the plane escorted us through customs and collected our luggage before calling the driver and taking us direct to the hotel.
We were so impressed with this service that we booked the return journey.
We stopped in a Coral Room, Number 3409 which was on the fourth floor with a partial view of the sea. The problem we had with this room was that it had an adjoining door to 3410, unfortunately our neighbours were playing very loud music on a regular basis and so we asked the butler to politely mention to them that their music could be heard clearly in our room. When we return next year we will probably ask for a non adjoining room if possible.
Our advice would be to definitely go to this hotel as the service and grandeur are the best that we have ever experienced and we cannot wait to return in 2015.

Room Tip: East wing for quiet, west wing for families.
  • Stayed: June 2014, travelled as a couple
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1  Thank pengwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolgerSchroth, General Manager at Emirates Palace, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for taking the time to share your kind feedback on your stay with us this month. I am happy to read about your positive experience.

We value the feedback of our guests in a continuous effort to provide the best service and hospitality in Abu Dhabi. I will share your kind words with Dipak.

We look forward to welcoming you back to the Palace soon.

Sincerely,

Holger Schroth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Besides the exterior that seemed fancy, the actual hotel rooms and hallways were average design and poorly maintained. There was barely any customer service, luggage was forgotten until multiple calls were made, no coffee machine / tea maker in the room, the only way to get morning coffee would be room service, or walk a long way to the lobby and wait for a long time to get served. It is not feasible to walk outside the hotel and take a stroll, because there was a long driveway. Overall, it is a place good for visit and check out the fancy decor (just fancy not artsy), and definitely would not recommend for stay.

  • Stayed: April 2014, travelled with friends
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2  Thank Licheeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolgerSchroth, General Manager at Emirates Palace, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you for taking the time to share your experience at Emirates Palace. I am very sorry to read that your stay with us did not meet your expectations.

We continuously strive to offer the best hospitality in Abu Dhabi, and appreciate the feedback of our guests.

Sincerely,

Holger Schroth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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