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dixie dad
London, United Kingdom

Overnight

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
Flight cancelled and we were put up here for a few hours between flights
The room is indeed of an inn standard , but was clean with big bath towels
Had soap but no shampoo
Room was quite and we had a wake up call that was on time
Stayed in room 235
Was very pleasantly surprised at breakfast standard
Zero never expected to get what we got
Breakfast room opened at 06 and received a very nice buffet breakfast
Date of stay: May 2024
Trip type: Travelled with friends
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Reviews (4,726)
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All reviews between flights costa coffee hour layover long layover connecting flight rooftop pool close to the airport free shuttle short stay convenient location excellent location early check comfortable stay yas mall excellent stay excellent service special thanks
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5 - 10 of 4,726 reviews
Reviewed 14 May 2024

Arrived on the 23:25 shuttle from the airport, check in was fast and efficient. Quickly into my room on the fourth floor. It was comfortable and had everything you needed for my short overnight. Departed next morning on the 08:00 shuttle, after a short but comfortable stay, would certainly use again. There was a large restaurant I didn't get to use although it appeared to still be open when I arrived. There is also a 24hr on site coffee shop which I did use for a drink and a sack

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 262jimn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2024 via mobile

It’s actually a fair distance from the airport. 10-15 min in a taxi .
I was very disappointed, normally you know exactly what you’re going to get from a Premier Inn but this had issues . The room had a very strange odour, not tobacco but a general old sweat and damp washing smell.
The main issue was the bed comfort . Lenny Henry would not be amused !
Wasn’t cheap either Not a patch on other budget hotels in Abu Dhabi

Date of stay: April 2024
Trip type: Travelled solo
Thank holtender
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karolin Hany, Guest Services / Front Office at Premier Inn Hotels - Middle East (Abu Dhabi International Airport), responded to this reviewResponded 10 May 2024

Dear Guest,

Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our Premier Inn.

We regret to hear that our hotel did not meet your expectations, particularly regarding the distance from the airport and the condition of your room. Please accept our apologies for any inconvenience caused by the odor you encountered. Rest assured, we take cleanliness and room maintenance very seriously, and we will address this issue promptly to ensure a more comfortable experience for our future guests.


We appreciate your feedback regarding the value for money and comparison to other budget hotels in Abu Dhabi. We strive to provide excellent value and service to all our guests, and we will take your comments into consideration as we continue to enhance our offerings.

Once again, we apologize for falling short of your expectations during your stay. We hope you will consider giving us another opportunity to provide you with the exceptional experience that our guests expect from Premier Inn.

If you would like to discuss your experience further or have any additional feedback to share, please feel free to contact me at the hotel.

Thank you for choosing Premier Inn, and we hope to welcome you back in the future for a more enjoyable stay.


Regards
Karolin Hany
Operations Manager
Premier Inn Abu Dhabi Airport (Business Park)

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Reviewed 21 April 2024

We used the guest shuttle to see the Grand Mosque but were never picked up. When we tried to call the hotel they said we missed it and had to get a taxi. We waited over 4 hours to take the shuttle and more then an hour in front of the bus area. The hotel doesn't want to accommodate anything because the bus got changed. But there was no way of knowing this as there was no visible sign or communication about this what so ever. This is horrible guest service and we will never use any of your services again.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BrunoDiving
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karolin Hany, Guest Services / Front Office at Premier Inn Hotels - Middle East (Abu Dhabi International Airport), responded to this reviewResponded 10 May 2024

Dear Guest,

We are truly sorry to hear about the inconvenience you encountered with our shuttle service to the Grand Mosque. We understand how frustrating it must have been to miss the bus, especially after waiting for an extended period.

While we strive to maintain a high standard of service, we regret any confusion or inconvenience caused by the missed shuttle. Our team works diligently to ensure that guests are promptly informed of any changes to the shuttle schedule.

In light of your experience, we regret any inconvenience caused and hope you will reconsider using our services in the future. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact me directly at the hotel telephone or email.

I'm looking forward to welcoming you again at Premier Inn in the near future.

Regards
Karolin Hany
Operations Manager
Premier Inn Abu Dhabi Airport (Business Park)

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Reviewed 15 April 2024 via mobile

Stayed on a 26 hour lay over. Close to the international airport and shuttle bus (every hour) or taxi takes about 10 minutes. Staff at reception (Aswim) very welcoming. Room spotlessly clean, basic but has everything you need. Super comfortable mattress and good shower. Had 2 sets of room service food - both were excellent and fairly priced for everything you received. Took advantage of the pool. Clean and lovely temperature. All in all I cannot fault this hotel. Most impressive is the wonderful hotel staff. To a person I only met warm smiles, wonderful service and a helpful atmosphere. All of the staff are far from home (Uganda, Pakistan,India,Philippines etc) so be nice everyone.

Room tip: Bring a converter - no power point to charge your phone but your lead will plug into the TV to charge your phone 😀
Date of stay: April 2024
Trip type: Travelled solo
Thank clionap2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karolin Hany, Guest Services / Front Office at Premier Inn Hotels - Middle East (Abu Dhabi International Airport), responded to this reviewResponded 10 May 2024

Dear Guest,

Thank you for taking the time to share your experience about Premier Inn Abu Dhabi Airport (Business Park)

I'm glad to learn that you have enjoyed your stay with us and loved the facilities as well as our friendly hospitable team in particular Aswin who has made a great difference in your experience.

I'm looking forward to welcoming you again at Premier Inn in the near future.
Regards
Karolin Hany
Operations Manager
Premier Inn Abu Dhabi Airport (Business Park)

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Reviewed 10 April 2024

This hotel was the most expensive we had in almost 3 weeks even if the quality if amenities was very bad compared to the others, but this is mainly due to the situation near the airport, far from 10 minutes only by car.
We didnt use the pool nor the gym but they seemed good and thé restaurant offered a buffet for Iftar as well as a room service and an a la carte menu which seemed ok too.
There was also a Costa Coffee directly in the hôtel.
The staff were very friendly and helpful.
The bed was a bit rough but ok for an overnight stay.
Globally ok if you are looking to spend one night near the airport.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 890gaellel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karolin Hany, Guest Services / Front Office at Premier Inn Hotels - Middle East (Abu Dhabi International Airport), responded to this reviewResponded 10 May 2024

Dear Guest,

Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologize that your experience did not meet your expectations.

It's great to hear that you found our pool, gym, and restaurant offerings satisfactory, even though you didn't utilize them during your stay. We strive to provide a range of amenities to cater to different guest preferences, and we're glad you found them to be appealing.

We're delighted that you found our staff to be friendly and helpful. Delivering excellent customer service is one of our top priorities, and we will certainly pass along your kind words to our team.

Regarding your comments about the bed, we apologize for any discomfort you experienced. Guest comfort is paramount to us, and we'll look into ways to enhance the sleeping experience in our rooms.

I'm looking forward to welcoming you again at Premier Inn in the near future.

Regards
Karolin Hany
Operations Manager
Premier Inn Abu Dhabi Airport (Business Park)

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