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“Great service from Lee at check inn”

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Al Raha Beach Hotel
Ranked #30 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 11 March 2013

We are here for 4 days Upon check in Lee offered us an free upgrade to the new wing which was well worth it.Great pool & views to Ferrari World, breakfast everything you could want. great value for money & a free shuttle to town.

  • Stayed: March 2013
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2  Thank Melowen1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 12 March 2013

Dear Ms. Melowen,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Your comments are passed on all our employees especially to Mr. Lee, receiving such positive comments are very rewarding to our employees and can only encourage them to strive further to meet our valuable guests needs and exceed their expectations at all times.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,694 - 1,700 of 2,166 reviews

Reviewed 9 March 2013

Nice hotel, restaurant service needs improvement!

It’s a beautiful hotel with very specious rooms and a massive bathroom with bathtub and separate shower. We stayed in the new section opened few days earlier. All amenities are available from bathrobes, slippers and safe. Our room was sea/pool view, you can enjoy the balcony all afternoon and listen to the band playing at the pool on Friday. We had booked a twin bed, the reception was efficient and quick to fix the issue and give us a nice twin room.

The sandy beach is big enough with many sunbeds and umbrellas. Pool is big and surrounded with sunbeds, there is a separate pool for kids and a playground inside the pool.

Buffet breakfast had good variety, kitchen was very slow to fill the plates as well…

Buffet dinner has variety, food was not very tasty. Service was bad and kitchen was extremely very slow to fill the plates. Dinner timing was 7 to 11pm, we arrived at 7:30 more than half of the plates were empty and people were queuing up waiting for food. We left at 9pm there was no more deserts and most of the food was gone, not sure how they were going to feed the new people who were arriving to the restaurant as it supposed to be till 11pm, right???

Hotel stuff were very friendly, restaurant needed more waiters as they were not able to clear the tables for new joiners although dinner and breakfast were buffet.

A small mall is linked to the mall with few shops, a supermarket and a food court.

Room Tip: Ask for rooms in the newly built section
  • Stayed: November 2012, travelled with family
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2  Thank bannoutbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 12 March 2013

Dear Ms. Bannoutbaby,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. Thus we would like to extend our apology on the unpleasant dining experience. Please be assured that your comments have been communicated to the concerned heads of departments and appropriate actions have been taken.

We would very much welcome the opportunity to regain your confidence and look forward to your next visit and rest assured that no efforts would be spared to make your next stay at Al Raha Beach Hotel memorable and pleasurable.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2013

Poor standards of workmanship in the new extension and a long walk to and from reception were not mentioned in the brochure, on website or by the staff at reception. Our room had holes in the wall covered by furniture, air con panels which were so poorly secured that when adjusting the aircon a trim panel fell off. We only stayed for four nights as part of a wider visit to the Emirates but were very disappointed. To add to this the patio doors leading on to the balcony were of such a poor quality that we had to call maintenance on three separate occasions to close them so we could secure the room before going out. Staff did react when we complained and tried to deal with our issues swiftly but never actually resolved them. The final straw was on our third day when we decided to stay in the hotel for breakfast (we had intentionally booked room only as we often had early starts for various trips etc.). We went down and finally found a member of staff and asked if they had a table as it was very busy. A waitress said that she had one available and took us over asking three members of staff to clear the table. Imagine our horror when they wiped all the crumbs and food straight on to the floor and walked off. We then looked down to see a piece of stale toast residing on the table pedestal! We just looked at the lady member of staff and politely said we had changed our minds. I really do not believe that to this day she understands why this was so unacceptable in any hotel never mind a 5*! The hotel is very lovely on first inspection but the reality behind the facade is very different. I will not stay at this hotel again. It is also worth noting that until the local road system is completed (not the hotels fault but they should mention it) there is only direct access from one side of the dual carriageway adding to taxi fares and time.

Room Tip: If you do stay here do not stay in the new annexe and go for room only. Breakfast service awful.
  • Stayed: February 2013, travelled with friends
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2  Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 12 March 2013

Dear Ms. Caroline,

It was our privilege to have you stay with us during your last visit to the emirate of Abu Dhabi. I would like to thank you for taking some of your valuable time to give your views on our services and facilities through the Trip Advisor Site.

I am very sorry to learn about your disappointments and poor services experienced during your stay with us.

Whilst I can assure you, that any inconvenience experienced in this instance would have been as a result of thoughtfulness rather than intent, please be assured that all your comments have been communicated to the concerned heads of departments and all shortcomings have been addressed and appropriate actions have been taken.

We would very much welcome the opportunity to regain your confidence and look forward to your next visit and rest assured that no efforts would be spared to make your next stay at Al Raha Beach Hotel memorable and pleasurable.

Once again please accept our sincere apologies for any inconvenience caused to you during your stay with us.

Looking for the pleasure to welcoming you back to Al Raha Beach Hotel.

Thank you and best regards,
Diana Ancuta
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2013

A really top class hotel with all the facilities needed for a good holiday. Staff very friendly and eager to please. Pool and beach area excellent ... can't fault the hotel at all.
Food very good but a bit pricey ... the local mall has a supermarket and a small food hall if you want to eat cheaper.
Only problem is where the hotel is. The short walk to the mall is the only place to go if you want to leave the hotel on foot. The E10 motorway which runs past the hotel, has no bridges or underpasses so unable to get to Al Raha Gardens (The local residential area).
Taxis or the hotel courtesy bus are the only way to get around if you don't hire a car.
We hired a car with a sat nav but with so many new roads being built, we found it difficult to get around without getting lost.
Summary ... Hotel excellent --- local area not so good.

Room Tip: Some traffic noise in rooms overlooking the motorway ... ask for pool view.
  • Stayed: February 2013, travelled with family
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Thank Borofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 12 March 2013

Dear Mr. Borofan,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

A great hotel with all the necessary offers to enjoy a the perfect vacation. The rooms have good size, the food is great - if you can I would really recommend that you order with breakfast.lunch and/or dinner included. The food is absolutely great and both lunch and dinner is available for long hours so even if going out you might still be able to enjoy the food.
As a family there are swimmingpools both for the little kids and for the bigger ones. The beach is also great and incredibly clean. The aura is calm and relaxing and you cannot help to feel in a good mood when staying at Al Raha.
If you want action - Ferarri World and the huge waterpark at Yas Island is a short drive away. The taxi is cheap so it makes it affordable to travel around. The hotel offers a shuttle bus to Abu Dhabi city centre every day and this makes it easy to seak up some city atmosphere.
Don't hesitate - this is a beautiful hotel!

Room Tip: As a family you need a deluxe or a Gulf Suite. The new rooms are great but the original old ones are...
  • Stayed: February 2013, travelled with family
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Thank JuneAnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 3 March 2013

Dear Ms. Anette,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations including our new rooms in the extension wing.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013

Just back from a second visit to Abu Dhabi and a second stay at Al Raha and it is now safely in first place on my list of hotels. The new wing is amazing and the rooms are outstanding. The pool is fantastic and food at any of the restaurants worth a visit. With the Mall next door you have access to a supermarket to avoid mini bar prices if you so desire! Having visited Dubai last year if you expect the same you will be disappointed. If you want a week where you relax sun sea and being looked after its the place to go. The spa is reasonable and with a shuttle bus into the Malls it is a cheap alternative to a taxi although £12 for a 45km taxi ride is not to bad. Don't bother with expensive pick ups at Abu Dhabi airport. I did and it didn't show. Got a local taxi and saved money :-)
One thing I did notice for a few days high winds that was bearable until you got out the pool. I stil burnt though so was not exactly cold. Noticed on the last day the noise from Yas F1 track for the first time. Being a petrol head I loved it but the wife was glad we did not stay at the Yas Marina this time. Just a plus point for Al Raha though. It gets a top rating from me and I am a bit of a fussy rater if I am honest!
Special mention for Vivienne lovely to see you again :-)

Stayed: February 2013, travelled as a couple
1  Thank F1GGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 3 March 2013

Dear Sir,

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to write to us to comment on our service and facilities through the Trip Advisor Site.

I am very glad to learn that you are enjoying your stay with us and you are pleased with our services and facilities including our new rooms in the extension wing.

Your comments are passed on to all our employees particulary Vivian. Receiving such positive comments is very rewarding to all our employees and can only encourage them to strive further to meet our valuable guests needs and exceed their expectations at all times.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2013

This is a wonderful hotel with a friendly staff! The suite had a great view of the relaxing pool area! The pictures on the website do not do the hotel justice! I can't wait to stay there again!

I didn't go to the spa or have any children with me but I did go to the gym area and the spa looked nice.

  • Stayed: December 2012, travelled with family
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Thank Lindsay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this reviewResponded 3 March 2013

Dear Sir,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Raha Beach Hotel

Address: Al Raha Corniche, Abu Dhabi 38616, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Abu Dhabi
#14 On the Beach Hotel in Abu Dhabi
#18 Spa Hotel in Abu Dhabi
#19 Family Hotel in Abu Dhabi
#27 Business Hotel in Abu Dhabi
#30 Luxury Hotel in Abu Dhabi
Price Range: £75 - £403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Raha Beach Hotel 5*
Number of rooms: 278
Official Description (provided by the hotel):
Set in landscaped gardens along a stretch of white sandy beach, this palatial hotel is located on the Al Raha corniche. The property offers 254 rooms and suites including the brand new wing furnished with the ultimate in luxury. There are also 24 exclusive villas which have a choice of 2,3 or 4 bedrooms, located in a stunning seafront location adjacent to the main hotel building. The hotel boasts state of the art facilities, including the Body & Soul Spa & Recreation Club complete with temperature controlled outdoor and indoor pools, steam rooms, saunas and Jacuzzis as well as a high tech gymnasium. If variety is the spice of life, dining choices abound from International dishes to exquisite twist of Mediterranean. ... more   less 
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Also Known As:
Al Raha Beach Hotel Abu Dhabi

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