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“The Staff Were So Unwelcoming That We Got Up And Left”
Review of Riviera

Riviera
Ranked #998 of 2,062 Restaurants in Abu Dhabi
Price range: US$15 - US$20
Cuisines: Lebanese
More restaurant details
Restaurant details
Good for: Child-friendly, Local cuisine
Dining options: After-hours, Outdoor Seating, Reservations
India
Level Contributor
286 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 746 helpful votes
“The Staff Were So Unwelcoming That We Got Up And Left”
Reviewed 5 March 2013

The Riviera is just in front of Swagath Chennai, close to Arab Udupi. We passed by everyday and decided to give it a go when in the mood for Arabic food.

Bad decision. I have never felt so unwelcome in any restaurant before, be it high end or humble canteen.

The lady at the door smiled as though she was doing us a favour which did not portend well. As we entered, we could get the stench of smoke so we immediately requested the non smoking section to be abruptly told that the entire restaurant was 'smoking'. Reluctantly we made our way to a cabin sort of area hoping that the smoke smell would not permeate. It did not but the waitress promptly plonked an ashtray in the middle of our table even though she jolly well knew that we wanted non smoking.

What took the cake was the sour face she made as she gave us the menu cards. That was the last straw, I mean who wants to be served with such attitude? We had opened the bottle of water that was on the table so we got up, paid for it and left. The other lady managing the counter did not even bother to enquire if anything was not quite right. Obviously they did not care for our custom.

There is no shortage of Arabic / Lebanese eateries in Abu Dhabi, catering to all budgets. Most serve excellent food. We enjoyed a wonderful meal with warm service at another place two blocks away. We left feeling satisfied and happy.

The management of the Riviera would do well to keep an eye on how their staff behave, if they want to retain their patrons. Having separate non smoking sections would not go amiss either.

  • Visited February 2013
    • Atmosphere
    • Service
Helpful?
1 Thank Gita-TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 reviews from our community

Visitor rating
    3
    10
    7
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
144 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“Tasty Lebanese food near Fridays, Tourist Club Area”
Reviewed 5 February 2013

The restaurant is good for lebanese food or arabic food. The grills are very tasty and served with lots of olives, salads and green leaves (bitter but healthy). The service and pricing are good for that standard.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SanjeevNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
44 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“food is good, service is so-so”
Reviewed 27 October 2012 via mobile

Food and shisha are good and good value for money. Boring ambiance outside. No tv. No music. The customers from other table even playing their own music thru cellphone. Needs improvement to the service and grooming of ALL staffs.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MoudiraJamila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
239 reviews
142 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Change.”
Reviewed 5 March 2012

This restaurant was excellent, they have changed styles the new one is OK. Still go for the view.

Helpful?
Thank Mia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
99 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 124 helpful votes
“Great mix grill platter”
Reviewed 19 September 2011

We usually go for lunch there and we split a mix grill platter and the avocado salad. Service is always pretty decent and food is good. They use fresh produce and good quality meats. The nice thing about the mix grill platter is that this is the only restaurant that we have found so far in Abu Dhabi that includes some fish (Hamour) in their mix grill grill platter. In the evening the place livens up and lots of people come to smoke shisha.

  • Visited May 2011
    • Service
    • Food
Helpful?
1 Thank hvarcegovac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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