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“Conrad - don't expect much”

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Conrad Punta del Este Resort & Casino
Ranked #8 of 65 Hotels in Punta del Este
Certificate of Excellence
Reviewed 12 October 2013

Location and amenities including pools are great but in case that you don't have status with Hilton Brands they will charge you for the pool that is heated.
Breakfast buffet is not up for other Hilton hotel chain brands. Horrible.
Staff including bartenders and hostess from the restaurants were not friendly at all.
Very few staff members spoke English.
Only parking staff were helpful during my stay.

  • Stayed: September 2013, travelled with family
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5  Thank Artur1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 - 105 of 2,426 reviews

Reviewed 3 September 2013

The room and view was great and as expected. Reason for not giving 5 stars: you need to pay $5 per cup of coffee which you brew in your room's espresso machine, the laundry service didn't speak English, needed to ask for hairdryer despite staying in a Suite..
So, some details can be improved, overall the rates are reasonable in low season but the extra charges for food and drinks are high (e.g. room service Pizza US$35...).

  • Stayed: September 2013, travelled on business
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Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

The Conrad Hotel in Punta del Este holds an excellent reputation, mainly due to its location, its Casino, and the high-quality international shows it hosts during the Uruguayan summer season. It is also frequently used as an international convention venue.
The rooms are comfortable, especially the renewed ones. The breakfast buffet is fine (I said fine, now "wow"). The restaurants are OK but expensive, but in view of its central location there is really no reason for you to dine there. And if you are a gambler, the Casino is right there, on the first floor.
While Uruguayans tend to think about the Conrad as "the" hotel, the world traveler will probably feel they are in a Holiday Inn at best (it is pretty hiddeous from the outside, the decor inside is not fancy at all, and service is average).

  • Stayed: December 2012, travelled on business
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3  Thank Susana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

The hotel is beautiful, the Casino is under refurbishment until November, some rooms are also under renovation and the drilling noise starts at 09:00am, check with reception before check in for quiet rooms. But I guess this happens only during winter time. Avoid big queues at breakfast by going down before 9:30am (winter). Concierge and reception are never available straight away, you always have to wait 5 to 10 minutes to ask something. At the casino, there was only 1 table for black jack 15-200 that was always full and 1 table 25-500 always empty.....why not make it two tables 15-200?? On the day before check out the room was not serviced at all. There is no sign for make up the room to put on the door. The rooms ending from 1-6 have the best view of sunset. Restaurant very, very good but expensive, dinner around 100 dollars per person.

Stayed: July 2013, travelled as a couple
Thank Meyhofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

Good Breakfast (food quality and variety). I recommend to go for the breakfast not after 8:30am so you don't get stucked in the lines. The casino is not the one like Las Vegas (for the ones that know vegas) but good for some fun time. We didn't know much about those machines but they had some employees specially waiting for that. We asked one of those and he was very helpful and really kind. Cannot take pictures inside the casino. They have a very good external swimming pool but due to the winter time we could not use that (too cold for that) but they did have an internal warm swimming pool but that one was so small and there were lots of child. I would recommend to go for the sauna instead. The bedroom was very good but the extra blanket requested had some dust and for some allergic person like me it is the end of your sleep. We had dinner in the main restaurant and the food was good just like the breakfast quality. There are a few shopping stores inside the hotel so you can buy some water, ice cream, small stuffs. The hotel is near the main street of punta (Gorlero, which has many stores), La Mano, and Porto (with very good restaurants). Near means 10-15 mins walking. I've been there in July (winter time) and the temperature was cold, in between 5-10 celsius. There is another very good place called Casa Pueblo that you might want to go when in punta but that is far from Conrad. When we were there we decided to hire one of those city tours which had as the last stop the Casa Pueblo. The airport is a bit far (after the casa pueblo when going from conrad to the airport). W no traffic, it is like 30 mins. About the money, most of the things are charged in Dollar (US) instead of Peso Uruguaio. Most of times they accept Brazilian Real which seems to be most appreciated than the Peso Uruguaio. I would say that the officlal money in punta follow this order: US Dollar -> Brazilian Real -> Peso Uruguaio, strange ??? All the bedrooms in conrad seems to have beach view. The attendants speak english and understand very well portuguese (brazil) so don't worry about language. Also, in all the city is the same. Talking about the people i saw there in conrad. I didn't see families w children.

  • Stayed: July 2013, travelled as a couple
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1  Thank Marcello I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

Super clean. Comfortable beds. Small room. The head Valet, the reception, and the concierge all spoke excellent English. However, if there might be an issue, any of them were happy to make phone calls and arrange anything for me--even getting a booklet on how to play the casino games in English. I had a recently renovated room with a gorgeous view. I sat on the balcony and listened to the waves. Fantastic location. The casino is clean, but very small. The bathroom was tiny, but they managed to get everything in. Space is valuable in Punta del Este! I took pictures because I could't believe how much they squeezed into that tiny space. The shower was big enough, every thing was big enough. Really brilliant use of space.

Room Tip: If you have a Hilton Honors card, show it to the reception desk and they'll upgrade you. They w...
  • Stayed: July 2013, travelled solo
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Thank mirthfullady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

Needs a facelift. Great location though.

The casino in the lobby was fun, U.S. dollars only, although I have never stayed at a Hilton property where I could not find a member of the staff who spoke English.

We did have a lovely view and a balcony. Worth asking about when booking and/or checking in.

  • Stayed: March 2013, travelled with family
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad Punta del Este Resort & Casino

Address: Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
Phone Number:
Region: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Punta del Este
#4 On the Beach Hotel in Punta del Este
#4 Spa Hotel in Punta del Este
#6 Family Hotel in Punta del Este
#7 Luxury Hotel in Punta del Este
#10 Romantic Hotel in Punta del Este
Price Range: £75 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Conrad Punta del Este Resort & Casino 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Enjoy Punta del Este is located in Punta del Este, one of the most sophisticated places in South America, and is currently the main casino in Latin America and the most important entertainment center of the region. The hotel started to operate in 1997, and today has 294 rooms; each with sea view, including 41 luxurious suites. The Casino occupies an area of 4000 m2, where 550 slots are distributed, 75 tables and one poker room. The resort also has 14 conference and event rooms that can accommodate up to 5,000 guests. Plus, it features 7 gourmet restaurants and bars inside the resort, such us: OVO Restaurant, OVO Pool & Bar and a beach club called OVO Beach. In addition, it presents a sophisticated space of entertainment called OVO Nightclub, which has become one of the most important meeting points for leisure in Punta del Este. Enjoy, the main brand of casinos in Chile and the first to install the concept of integral entertainment in that country, took control of Conrad Punta del Este Resort & Casino in 2013 with the purpose of strengthening the leadership of the hotel. The company which is headquartered in Santiago de Chile, also operates resorts and casinos in Viña del Mar, Antofagasta, Coquimbo, Los Andes, Colchagua, Pucón, Chiloé and Mendoza in Argentina. ... more   less 
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Also Known As:
Conrad Resort And Casino Punta Del Este Hotel Punta Del Este
Conrad Punta Del Este
Punta Del Este Conrad

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