Upon arrival after a long trip to Punta, Gonzalo the door attendant was of great help (one of the few staff members speaking English). The check in queue was reaching the lobby entrance and thank God, our Hilton Honor Card saved us. Are these arrivals not planned, the front desk was understaffed.
One very positive part of our stay was the bar team of the Casino. Lorena and her waitresses were professional and very friendly. The uniform of the Casino girls is outstanding elegant and sexy, one of the few chic apparel we ever saw in Latin America. The live music entertainment at the Casino bar was good too.
We were checked in an “out of order” room: The room door was defect, the bathroom ceiling losing the painting layer of color and the bath tube “emaille” was broken. We asked for a room change and had the great bellman Collino help us translate. We were moved in another defect room, but ended up an hour later in a more or less acceptable room. We really feel the rooms in general need refreshment and maintenance.
During this room change I forgot a night dress in the old room and I had to claim it. Housekeeping strongly need training and development, as they walked into the room without knocking, amenities were not sufficient in the bathroom.
Breakfast offering was OK. The breakfast room staff was unfriendly (except the team of 11 Dec 2013) and the warm counter (for fresh omelet and eggs) was never occupied. Guests had to walk into the kitchen to call upon them. In fact we did not see any management staff in that area for days. You absolutely need to check the cleanliness of the dishes , glasses and eating utensils.
No refill of empty plates or baskets on the buffet. When we asked for a pepper mill, we were told there aren’t any… In fact we walked into the kitchen and picked up one for our eggs.
Watch out you cannot check out before leaving the room. They cannot close the account before room is empty!!!!! Double check your bill as we had charges of minibar and we never got the key to that minibar!!
The last day we decided to fill out the evaluation sheet placed in the room and were surprised to read, you can only evaluate from excellent to regular. Sorry some areas are less than regular and need strong attention.
- Official Description (provided by the hotel):
- Enjoy Punta del Este is located in Punta del Este, one of the most sophisticated places in South America, and is currently the main casino in Latin America and the most important entertainment center of the region. The hotel started to operate in 1997, and today has 294 rooms; each with sea view, including 41 luxurious suites. The Casino occupies an area of 4000 m2, where 550 slots are distributed, 75 tables and one poker room. The resort also has 14 conference and event rooms that can accommodate up to 5,000 guests. Plus, it features 7 gourmet restaurants and bars inside the resort, such us: OVO Restaurant, OVO Pool & Bar and a beach club called OVO Beach. In addition, it presents a sophisticated space of entertainment called OVO Nightclub, which has become one of the most important meeting points for leisure in Punta del Este. Enjoy, the main brand of casinos in Chile and the first to install the concept of integral entertainment in that country, took control of Conrad Punta del Este Resort & Casino in 2013 with the purpose of strengthening the leadership of the hotel. The company which is headquartered in Santiago de Chile, also operates resorts and casinos in Viña del Mar, Antofagasta, Coquimbo, Los Andes, Colchagua, Pucón, Chiloé and Mendoza in Argentina. ... more less
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- Also Known As:
- Conrad Resort And Casino Punta Del Este Hotel Punta Del Este
- Conrad Punta Del Este
- Punta Del Este Conrad