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“Tacky and just poor”

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Conrad Punta del Este Resort & Casino
Ranked #8 of 67 Hotels in Punta del Este
Certificate of Excellence
Reviewed 14 March 2014

Here for a conference. I write this review between bouts of sporadic internet access. When you call the IT dept to have it fixed, the extension (2055) doesn't answer and the message inbox is full. On day 2 I finally managed to get someone to come to my room to fix it, and they sort of shrugged and said that was the best I would get. You log back in every 30 seconds.

Rooms look like a sad, shabby mid-1980s motel.

Dreadful. Terrible. Awful. Avoid this hotel.

  • Stayed: March 2014
    • Value
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4  Thank RobRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradPunta, Room's Division Director at Conrad Punta del Este Resort & Casino, responded to this reviewResponded 21 March 2014

Dear guest,
We regret the shortcomings you experienced in our property and thank you for the time you took to let us know about your experience.

Your comments are an important tool for us to measure and improve our products and services. Regarding Internet access, the extension number guests should call for IT assistance is 2420, maybe that delayed the response. We are investigating what happened.

During the last couple of years we have been working in the remodelling of our property (rooms, casino and different areas) and we will continue working in it. You surely stayed in an old room, we hope we have the chance to welcome you back and enjoy the comfort of a remodelled one.

Best regards,


Ariel Perez
Room's Division Director

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95 - 101 of 2,527 reviews

Reviewed 12 March 2014

Great Hotel. Deserves the 5 stars. Good service, rooms very clean and comfortable. Pool with a great view. Very well located within walking distance from the peninsula and not far from Jose Ignacio and Casa Pueblo. The best Casino in town, with a great club on the lower lever. If you get lucky will see a good concert in the hotel.

Room Tip: Pick the rooms with pool view.
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  • Stayed: February 2014, travelled as a couple
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Thank Wilson_Moraes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

The hotel is the best choice in Punta del Este, It sits just on the beach and it's only 5 mins walk from the main street of the town were all the restaurants are located. It is an entertainment centre of Punta, at night it fills up with guests as well as tourist, while it's casino holds concerts and entertainment shows. The pool is very decent and it was never busy during our stay. We booked the Club Room which was one of the newly renovated rooms which was much better than what we've seen on Trip advisor. It was well worth paying extra £20 a night to upgrade. The housekeeping was spot on and when I got a cold during my stay, they even left additional boxes of tissues in our room (they did that without being prompted). The only disappointing part was the breakfast, the ingredients were not a very high quality, the selection was limited, service was very slow, to the point that we resolved to self service at some point. I was also frustrated by lack of internet access (I was not willing to pay $25 per day). Apart from that we had an enjoyable stay and we would return.

  • Stayed: February 2014, travelled as a couple
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1  Thank pat181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

We have booked through the hotel website and paid over 500USD per room per night. If you book by other sites you only pay half. But still when you book half it's not worth it. it is difficult to find a good hotel in Punta del Este. The rooms are dated and need renewal. The service of the staff is very annoying. It took half an hour to find the reservation, even though we booked by the hotel website! We will never stay here again.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
5  Thank Arnold V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradPunta, Room's Division Director at Conrad Punta del Este Resort & Casino, responded to this reviewResponded 27 February 2014

Dear Mr. Arnold,

We thank you for taking the time to share your comments and impression after your recent stay at our property, which we shared with our entire team.

Please allow us to apologize for the disappointment you experienced. We take this chance to inform you that half of the hotel has been recently renewed and we intend to continue working on it, regretfully you stayed in an old room. Regarding the price, we offer high, medium and low season rates. But sometimes, depending on availability we offer last minute special promotions.

We hope you come back to Punta del Este and have a chance to welcome for you to enjoy the comfort of our renewed rooms.

Most sincerely,

Ariel Pérez
Room's division Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014 via mobile

If you are coming from America and expect a 5 star treatment or room..you would be wrong. The location is great but the rooms are not updated. .Even though you are paying for a 5 star room and you will get a 3 star room.

  • Stayed: January 2014
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Thank Corpac46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

Staff was very polite, helpful, great Location

at $20 USD per 24 hours, WIFI is the worst plus you have to reenter log in @ bathroom, at the main room, at lobby, at balcony, etc ridiculous, the should have wifi at all places. Rooms look a antique

Room Tip: Make sure to bring 110 V converter because 220 V outlets available
See more room tips
  • Stayed: February 2014, travelled solo
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Thank Diplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

Very nice ambience overlooking the water. The beef was super tender and delicious. Fantastic vegetable soup. And save room for the dessert buffet! Service was unobtrusive and professional. I am still drooling........

  • Stayed: December 2013, travelled solo
    • Value
    • Service
Thank cmk105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad Punta del Este Resort & Casino

Address: Rambla Williman y Avenida Biarritz, Parada 4 | Playa Mansa, Punta del Este 20100, Uruguay
Phone Number:
Region: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Punta del Este
#4 On the Beach Hotel in Punta del Este
#4 Spa Hotel in Punta del Este
#5 Family Hotel in Punta del Este
#7 Luxury Hotel in Punta del Este
#10 Romantic Hotel in Punta del Este
Price Range: £93 - £322 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Conrad Punta del Este Resort & Casino 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Enjoy Punta del Este is located in Punta del Este, one of the most sophisticated places in South America, and is currently the main casino in Latin America and the most important entertainment center of the region. The hotel started to operate in 1997, and today has 294 rooms; each with sea view, including 41 luxurious suites. The Casino occupies an area of 4000 m2, where 550 slots are distributed, 75 tables and one poker room. The resort also has 14 conference and event rooms that can accommodate up to 5,000 guests. Plus, it features 7 gourmet restaurants and bars inside the resort, such us: OVO Restaurant, OVO Pool & Bar and a beach club called OVO Beach. In addition, it presents a sophisticated space of entertainment called OVO Nightclub, which has become one of the most important meeting points for leisure in Punta del Este. Enjoy, the main brand of casinos in Chile and the first to install the concept of integral entertainment in that country, took control of Conrad Punta del Este Resort & Casino in 2013 with the purpose of strengthening the leadership of the hotel. The company which is headquartered in Santiago de Chile, also operates resorts and casinos in Viña del Mar, Antofagasta, Coquimbo, Los Andes, Colchagua, Pucón, Chiloé and Mendoza in Argentina. ... more   less 
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Also Known As:
Conrad Resort And Casino Punta Del Este Hotel Punta Del Este
Conrad Punta Del Este
Punta Del Este Conrad

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