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“Hope there's no blackout!”
Review of Hotel San Marcos

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Hotel San Marcos
Ranked #52 of 65 Hotels in Punta del Este
Reviewed 9 April 2014

Stayed for one night, ended up there because of the reasonable price.
The room was ok: nice bed, so-so bathroom (no door at shower means wet & slippery floor.
We didn't try the breakfast because of the cost: didn't seem to be worthwhile.
The big surprise came at about 11PM, when the power went out and the room went black. Not the power outage itself, because that can happen anywhere. We were already getting ready to sleep, so it didn't affect us a lot, but as I opened the door to the corridor, and looked down at the lobby, I was shocked there weren't any emergency lights. At all. There was some movement by the reception, someone with a tiny flashlight, but the corridors and reception area were absolutely dark. I had my travel Maglite with me (my wife will never again tease me about taking it on trips), so we had enough light to call it a day, but I kept imagining what would happen it there was a fire or some kind of emergency: how would the guests find the exit?
Let's see if there's an answer to this from Management.

Other than that, bear in mind that the hotel is close to the beach, but far from town: you need a car.

  • Stayed: September 2013, travelled as a couple
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Thank Annex_BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 14 of 216 reviews

Reviewed 28 November 2013

The good;

- The Room was fairly clean comfy bed (for a king being two single beds pushed together) and looks kinda renovated.

- The cleaning staff were very helpful and always nice.

The Bad,

- Wifi only in lobby.

- first they will rip you off with the room, there is no difference between a Superior room and a Deluxe room others then a price jump.

- The hot water doesn't get very hot and the shower is extremely slippery, nearly killed myself twice.

- You have to keep the bathroom door closed at all time or else your room will smell like a dirty toilet. The bathroom stinks 90% of the time

- The location is far from everything, there isn't even a place to eat around the area. The closest place to eat is over a half hour walk. You absolutely need a car.

- Lastly the blonde older female manager is very rude (goes by the name of Stella), speaks no English and gets frustrated with you quickly over the communication barrier. She makes no effort to try even with a translation app and couldn't even be bothered reading what I had translated for her. Extremely rude and in need of customer skills.

If you book this hotel, make sure you have transport, book your stay online and have as little do with the staff as possible. There are no smiles there.

La buena;

- La habitación estaba bastante limpia, cómoda cama (para un rey ser dos camas individuales juntas) y se ve un poco renovado.

- El personal de limpieza era muy servicial y siempre agradable.

Lo malo,

- Wifi sólo en el vestíbulo.

- En primer lugar van a robarte con la habitación, no hay diferencia entre una habitación Superior y una habitación de lujo que otros luego un salto de precios.

- El agua caliente no llega muy caliente y la ducha es muy resbaladiza, casi me mató dos veces.

- Hay que mantener la puerta del baño cerrada en todo momento o de lo contrario su habitación huele como un inodoro sucio. El baño apesta 90% de las veces

- La ubicación está lejos de todo, no hay ni siquiera un lugar para comer por la zona. El lugar más cercano para comer es a través de una caminata de media hora. Es imprescindible que un coche.

- Por último, el gerente mujer mayor rubia es muy grosero (va por el nombre de Stella), no habla Inglés y se frustra con usted rápidamente encima de la barrera de comunicación. Ella no hace ningún esfuerzo para tratar incluso con una aplicación de traducción y no podía ni siquiera se molestó leer lo que yo había traducido para ella. Extremadamente grosero y en la necesidad de habilidades de los clientes.

Si vas a reservar este hotel, asegúrese de que tiene el transporte, reserve su estancia en línea y tener tan poco hacer con el personal como sea posible. No hay sonrisas allí.

  • Stayed: November 2013
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1  Thank Inezmaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

Cozy hotel, refurbished, spacious room, clean, quiet. Tranquil neighbourhood, nice bucolic atmosphere. Only the shower wansnt flowing strong enough, and not very hot, and the coffee at breakfast was not good, but regardless of that, Id recommend this hotel.

  • Stayed: November 2013
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Thank mariofwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2013

We stayed at the hotel for a week in january. The place is nice but looks bad because is not clean enough and the staff service is poor. Near from the beach I find the location ideal but you need the car to move in the night . Breakfast costs 10 dolars and is really awful !

Room Tip: rooms upstairs are larger and quieter
  • Stayed: January 2013, travelled as a couple
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Thank fabic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed at the hotel for 2 nights in January 2012

+ Well located between Punta and La Barra
+ Reasonably good breakfast
+ Kitchen personal is very good
+ Large lounge area downstairs
+ Nice Pool (albeit a bit dirty for U.S. standards)
- Unhelpful and unfriendly reception/front desk (whatever you ask, the answer will be "no we can't do that")
- Limited deck chairs by the pool (i.e. if you get up late you will have to lie on the floor)
- Rooms have different quality (some fairly old, some newer upstairs)
- Internet does not work in the rooms

Room Tip: Rooms upstairs are newer, albeit not good if you have children given drop off to the pool without pr...
  • Stayed: January 2013, travelled with friends
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Thank Maria_Laach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

I went to Punta in New Years, when the hotel are really expensive, so we tried to go to a simple hotel to don't spend too much. That was what we got. Some rooms are new and other ones are really old (the one that I took). The maintenance of the hotel are really bad, windows are broken and pool is dirty for example. We didn't expect to get more than we got, but it is a pit that a good building in such good place is in a such bad condition.
The not expected thing was the poor staff service: they were not friendly nor helper at all.
If you want to be in a hotel only to sleep in a good place this is a good one.

Room Tip: Ask for the remodeled ones with a pool view.
  • Stayed: December 2012, travelled with friends
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1  Thank Betinhalves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

Great place, a little far from anything really. I rented a scooter for 24hours at 40$ which made the difference. The rooms was really nice and clean. Someone was complaining about a little window in one of the comments, it's a big enough window.

They were very accommodating as we wanted to stay an extra night at our rate. Also the restaurant is pretty decent, just not busy.

  • Stayed: December 2012, travelled with friends
    • Value
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Thank Traxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Marcos

Address: Av. Mar del Plata 191 | Barrio San Rafael, Punta del Este, Uruguay
Region: Uruguay > Maldonado Department > Punta del Este
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #52 of 65 Hotels in Punta del Este
Price Range: £23 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Marcos 3*
Number of rooms: 60
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