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“Excellent Customer Service”

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Awa Boutique and Design Hotel
Ranked #5 of 65 Hotels in Punta del Este
Certificate of Excellence
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Customer Service”
Reviewed 26 December 2012

Upon arrival my husband and I were greeted with a champagne toast and a warm hello from the front desk manager Noela. The staff and especially Noela made our trip an absolute pleasure! Without hesistation the staff made reservations at local eateries for us and provided us with directions each step of the way. They also lent us an adapter and called in medicine when my husband got sun burned. In other words, any and all requests were treated with respect and were given immediate attention with a smile. This made us feel very comfortable and we could not have asked for more. The hotel is centrally located in Punta and a short drive from many other beach towns such as La Barra and Jose Ignacio. I would highly recommend making AWA your home away from home!

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank julie8525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 28 December 2012
Dear guests,
Thank you for your nice review about Awa and specially about Noelia ! We love to see how you enjoy your days with us. We hope you can visit us agian soon.Happy New Year
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692 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
London, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 December 2012

A really lovely, luxurious little hotel about 15/20mins walk away from the harbour/center of Punta. Good sized rooms, absolutely delicious breakfast, fabulous clean pool and a tea and cake station at 4pm every day! Amazing. The staff were so kind and helpful. We went off season so it was quiet at the hotel and in the town. Each night we had a glass of wine in the hotel.Their wine selection was excellent and it was a great atmosphere. The food looked good but we chose to go into town and one night to a local place round the corner that the hotel reccomended. We got a free massage as part of our deal which was just heaven. The spa is tiny, but the girl who gave the massage was excellent. I will return!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CCC2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 20 December 2012
Google Translation
Agradecemos sus comentarios, estamos contenos al ver que ha disfrutado de varios de nuestros servicios. Compartiremos sus amables palabras con todo el euipo AWA.
Esperamos vuelvan pronto. R. Alvarez
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New Delhi, India
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 October 2012

We stayed to Awa boutique hotel for 5 nights! What a beautiful experience....Food personal cleanness, tranquility, and proximity of Punta del Este shopping mall etc..... I have nothing bad to say about this hotel. First it is so beautiful design. The gym a bit small but at least they have one and the machine are great. The Jacuzzi dry & wet sauna Perfect! And clean.....
The restaurant has a wonderful choices of menu....B-Fast is fabulous.....Coffee a bit cooked but you can always get a fresh cappuccino from the bar. Staff young and incredible! They helped us renting a car much cheaper than if we would have taken a private tour....Great advice! We were in one of the 4 suites which is really worth it because I saw the room and yes they are a bit small. But he you don';t come to Punta del Este to stay in your room. The restaurant (terrace) has a wonderful lounging area you feel so relax......And the choice of wines! Wow We were amazingly surprised! I would go back inna heart beat!

Room Tip: suite bigger than the normal room...Free Wi-Fi
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  • Stayed October 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank marie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 1 November 2012
Thank you ! for your great evaloution, we will be waiting for you soon
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Sao Joao do Polesine, RS
Level 6 Contributor
228 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 16 September 2012 via mobile

This is our second stay in this wonderful hotel in Punta Del Este. Uruguay.
It's a charming and quiet hotel, where you can spend time with the people that you care and love. The spa have a great massage and the restaurants have a great atmosphere. The service is simple and efficient Uruguaian style.

  • Stayed September 2012
    • Value
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Helpful?
Thank evontobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 17 September 2012
Dear guest, Thank you for your kind review! We feel happy knowing you had a great stay at AWA.
We hope you will come soon!
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Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 September 2012 via mobile

Awa is a boutique hotel, with very friendly staff and ellegant, but simple decor. Try to get a room on the top floor, it would probably be quieter and you'd have a better view. Have a lazy breakfast in one of the nice sofas outside. The hotel restaurant is good enough, so that you can enjoy a meal here when tired of going around in Punta. Don't miss the spa and massage treatments they offer (non-included).

Stayed February 2012, travelled as a couple
Helpful?
Thank ErikCamarano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 11 September 2012
Dear Guest, Thank you for your nice review . We are very happy to know you had a wonderful stay at our Hotel . We hope you can come back soon to enjoy a longer vacation !
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Anna, Texas
Level 2 Contributor
6 reviews
Reviewed 30 August 2012

My husband and I have been staying at Awa several times a year for about three years (since we sold our home there). The staff is excellent. We usually try to stay in the suite (largest room available) just because that extra space is such a treat. I would rate this hotel "excellent" if the bathroom wasn't so difficult to navigate. Not much room on the vanity countertop for his and my stuff and getting into and out of the shower/tub is a challenge. I would not recommend it for anyone of advanced age unless they had assistance! The restaurant is really good. We normally eat at friends' or family's homes but ate in the restaurant this past Saturday night and it was excellent. Wines are very good quality at a very affordable price!

Room Tip: if the rate is not too high, I would always try to get the suite for the extra room. This hotel is...
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  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Marianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 3 September 2012
Many thanks ! We apreciate your kind words and your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 6 Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 August 2012

Punta del este in winter is a very quiet city, therefore you have to choose a location close to restaurants etc...tris small hotel is close to punta shopping where you have restaurants and cinemas. The hotel is nice, has a small spa, and the service is ok

Room Tip: If your visit is in winter, rooms facing the street are silent, during season better choose the back...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fernando s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AwaHotel, Gerente at Awa Boutique and Design Hotel, responded to this review, 25 August 2012
Thank you for your nice review.
We are glad that you enjoyed your short stay at our hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Awa Boutique and Design Hotel

Property: Awa Boutique and Design Hotel
Address: Avenida Pedragosa Sierra y San Ciro, Punta del Este 20100, Uruguay
Region: Uruguay > Maldonado Department > Punta del Este
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 65 Hotels in Punta del Este
Price Range (Based on Average Rates): £
Hotel Class:4 star — Awa Boutique and Design Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
Modern boutique and design hotel designed by Vivai Studio in the best location, steps from great restaurants like La Bourgogne and El Palenque and the only Shopping Mall in town. Five blocks from both beaches: Mansa and Brava. Luxury rooms, Llibrary, Hi Tech Microcinema, Spa, Gym, Swiming Pool, Congress Room, and excellent Fusion Cuisine in the Life bistro + bar! Free Wi Fi everywhere ... more   less 
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