They picked me and my party up from the airport for a very fair price. The staff were very friendly on arrival but were not sure of the room formations we wanted as a group of 15. The staff speak basic english which makes life easier. The hotel was quite cold as we went during Bolivian winter and the showers are very temperamental, don't expect a hot shower. The rooms were clean and the beds were comfy, the bathrooms were clean also although they do not provide toilet paper, although i believe if you asked they would give it to you.
The breakfast was good but the same every single morning. When you are there for a month on and off its safe to say it can get tedious. They very nicely recommended a hotel to stay in in Copacobana, lake titicaca and kindly booked it for us as they knew our spanish was not exactly perfect. Its handy that they have internet facilities in the hotel although safe to say that was a little temperamental as well.
Overall a good hotel for the price you're paying
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