Only half an hour by car from the borders of Bogota we were surprised by the charming sight of this hotel. We had booked a "Plan fin de semana", for 2 nights, including 2x breakfast and lunch and welcome drinks.
The suite was charming, the bed fantastic (big and good matress) with seperate bathroom, tub not so clean.
The first night we were the only guests and it seemed that the staff was not really prepared for guests, even though we booked for this night. They were friendly, explained about the spa (not ready yet!), pool (not heated and really cold), restaurant hours and activities.
Even though we agreed on having dinner at a certain time, we still had te wait for half an hour to order. We agreed also on a time for breakfast the next morning, which was not that easy because the lady did not want to start before 08.30 a.m. ? we explained that our 2 young children wake up early and would like to eat at about 08.00 a.m. Unfortunately this was not possible. The next morning the lady came in at 08.30 a.m. and it took another hour to serve breakfast!
Even though the night was noisy the bed slept great. Neighbours are closeby and the hotel is situated close to the road so you hear the traffic pass by when you have a room on the frontside. Besides that, at 04.00 a.m. someone came "home" with a lot of noise, cardoors, loud talking, laughter. We thought it was the owner, but when we asked the staff about it next day they told us that it was someone who rented a seperate house on the grounds, who is not a hotelguest.
We decided than that we were not going to stay another night, but they still made us pay 75% of the total.
Disappointed we took the children to the nearby zoo (really nice) and returned to Bogota.