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Hotel Estelar Suites Jones
Ranked #68 of 268 Hotels in Bogota
Certificate of Excellence
Northampton, Massachusetts, USA
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed 22 August 2012

The hotel was nice, safe, and had good service. Rooms were spacious and well-appointed, although they do not have the usual iron and board. Breakfast was plentiful and provided a good mix of standard continental fare and typical Colombian foods. As other reviews mention, the rooms can be a bit cold at night (which is usual in Bogota) and the Internet service had mixed performance (sometimes OK, often slow to a crawl or non-operational).

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maduarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, 28 August 2012
Dear Guest,

We greatly appreciate your positive comments and your time.

For us it is a pleasure to serve our guests, this is the raison d'etre of our business.

On the internet we are implementing a new technology that improves connectivity connection times on the Internet.

We hope to welcome you again in this home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

238 reviews from our community

Traveller rating
    119
    76
    34
    9
    0
See reviews for
25
37
20
129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Clophill
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 14 August 2012 via mobile

Stayed here on business. Great room and service, but wifi very poor - frequently unavailable and always slow. Otherwise good - gym had running machine and cycling machine which was all I needed. There was some other apparatus too

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tquinlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, 28 August 2012
Dear Guest,

We greatly appreciate your positive comments and your time.

On the internet we are implementing a new technology that improves connectivity connection times on the internet, if you love the sport also have an agreement with a larger gym with which has no additional cost.

We hope to welcome you again in this home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
141 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 2 July 2012

Overall a good safe place to stay. Wifi worked well. The only down side was it was a bit cool. The room was massive and staff at reception had a good working English to get by. Very keen to help. The food was good not cheap but good quality and range. Its location is not ideal but it worked for me. The gym is ok has a good weight machine. Treadmill is a bit average but worked.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newnhamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, E-Commerce at Hotel Estelar Suites Jones, responded to this review, 5 July 2012
Good Morning Dear Guest,

Thank you for the positive comments regarding your recent stay with us at the Estelar Suites Jones. We are so glad to hear that the hotel exceeded your expectations and you had a pleasant stay with us. We look very forward to welcoming you back for your next visit.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 16 May 2012

This is a really good quality hotel. The location is perfect, just of Cra. 7 in Chapinero, Bogota. Chapinero is full of restaurants and bars and is a really nice, bohemian alternative to staying closer to the Candelaria which can get get very quiet and somewhat eerie at night.

Although, bohemian this hotel isn't! Very well-appointed, clean and tidy, with helpful, English speaking staff, and a first-class restaurant on-site (only real gripe: a couple of the younger staff at the restaurant were very slow, and seemed easily distracted). The free buffet breakfast is a particular highlight - all you can eat and the selection of food is great, from fresh fruits to various meat options. Yes, it's cold at night as other reviewers have pointed out, but, to be honest you just won't find heating or even air-con in many Bogota hotels - if it's a concern ask for a load of extra blankets and the hotel will happily provide them.

They are very efficient when it comes to providing you with transport as well - ask for as taxi and there will be one waiting within 5 minutes!

All in all, well-worth a visit - although not for those of you with a tight budget: whilst it's certainly not overpriced for the quality of service you'll receive, backpacker travel this ain't!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeeColombia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, 28 August 2012
Dear Guest,

We greatly appreciate your positive comments and your time.

For us it is a pleasure to serve our guests, this is the raison d'etre of our business.

We hope to welcome you again in this home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 28 April 2012

Over the net hotel looks much better. I would never go here again.. No air condition, no heating.. Bogota can get really cold. After complain, we were given extra blankets.

Rooms are not that clean.

Isolation horrible. You can hear all noise from the busy street.

Breakfats was ok, nothing special.

Location for young couple was not that good.

Don't go here!

Cheers!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zephyr1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, 28 August 2012
Dear Guest,

We appreciate your comments and your time and let us see opportunities for improvement, we are pleased to inform you that we have implemented more variety in our breakfast buffet in December remain soundproof each of our rooms, we have at your disposal portable heaters.

Day by day we work to improve our service and that is the raison d'etre of our business.

We hope to welcome you again in this home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 April 2012

Hello all,

I would like to share my recent experience at the Hotel Estelar Suites Jones in Bogota that took place from April 6th, 2012 - April 15th, 2012. This was my first time visiting Colombia but I have stayed in many different hotels around the world. This was by far the best hotel experience I have ever had. The staff was very courteous, friendly, and helpful. You are treated to first class service the moment you arrive. After check-in everyone in the hotel knew my name, a very classy move.

Being an American safety was my primary concern. Let me just say to all potential travelers that the hotel is in a very quiet and in a clean neighborhood. The hotel maintains an excellent environment of safety and truly cares about your well being. They maintain their own "white-car" cab service which I suggest you take advantage of. They are slightly more expensive than yellow cabs but they are safe. The hotel knows the drivers and they allow them to operate in conjunction with the hotel. The other thing is that you can hire the drivers for about 18,000 COP/ hour. After a certain time the hotel locks the front door and checks everyone that enters and leaves. Also, you need a hotel key to operate the elevator.

Their all-inclusive breakfast buffet is outstanding. Most hotels in the US only offer a continental breakfast but Hotel Estelar goes above and beyond. They offer just about anything you could imagine: fresh juices, eggs, cereals, all different kinds of breads, waffles, and of course as much cafe con leche that you can drink. The wait staff was exceptional and courteous.

While I was there I stayed in a junior suite. I think this is the best room for the money. It offers you two bathrooms, a sitting area, and a separate bedroom. It's pretty much a one-bedroom apartment without the kitchen. If you are going to stay in Bogota for a week I think this is the best option. Just one thing to note which I had no problem with is that the rooms all have hard-wood floors. I think most people from the US are used to hotel rooms having rugs. Personally I love this touch, it makes the rooms look so much nicer. The beds were a little too firm for me but I was able to sleep comfortably. My only suggestion would be to have softer mattresses.

The gym is fairly small but it does the job. They have a tread-mill, bicycle, and nautilus machine. As long as you are not traveling to Bogota to strictly work out the gym is fine for it's purpose.

The location of the hotel was great for my purposes. It's not in downtown Bogota, you'll have to take a cab from the hotel. Most of my travels were just outside of Bogota (Zipaquira, Guatavita, Villa de Leyva). There are a couple of great restaurants in the area (Pozzeta and Pincheria) and a small grocery store on 7th ave. (Exito).

Overall I must say again how satisfied I was with the level of service I received at this hotel. The people were fantastic, it was safe, clean, and the rates were excellent. My sincere thanks to all the hotel staff that made my first trip to Colombia a memorable experience. This is definitely my hotel of choice for when I return in December.

Mike Cappas

Room Tip: I would suggest booking early (at least 15 days) to get the advance booking discount. Treat yoursel...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, Commercial Coordinator at Hotel Estelar Suites Jones, responded to this review, 2 May 2012
Dear Mr. Cappas,

We appreciate your positive feedback, we work everyday to exceed the expectations of our guests and comments like these encourage us to continue to strive to fulfill it.

Remember that this is his home in Bogota.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bluffton, South Carolina
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 6 March 2012

I stayed the night before at the embassy suites right nearby, but they were full for one night so I tried this recommended hotel. It was actually more expensive than the embassy suites, which was a bit surprising when I walked in and saw the quality in comparison. I got into my room, which was freezing cold and totally wood floor covered. Some people may like this, but I find it awful and prefer the carpets in some areas. I tried to use the internet, which is password coded. I got in, but it would not work with my VPN for work, so I had to have a tech come up to help with that and decode the internet, which was a pain and took some time. Then I called down because the room was freezing and they said they would bring something up. They brought an extra blanket!!!!! The embassy suites had heaters in the room, so I did not have to suffer, while on my computer or wrap myself in a blanket. The other thing was the hotel was in the middle of nowhere, you could eat at the hotel or some small bar across the street. The embassy suites on the other hand is in an area with 20 restaurants literally across the street. I highly recommend if you have a choice the embassy suites, but the hotel here is not terrible.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard_hoboken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Estelar, E-Commerce at Hotel Estelar Suites Jones, responded to this review, 13 March 2012
Google Translation
Buenos días Apreciado Huésped,

Reciba cordial saludo, hemos recibido en detalle sus comentarios sobre los inconvenientes presentados en su pasada estadía en el Hotel Estelar Suites Jones. Lamentamos mucho lo sucedido y le ofrecemos sinceras disculpas.
Nuestro hotel maneja excelentes promociones las cuales recomendamos reservar con un tiempo prudente ya que cuentan con cupos limitados dejando disponible el siguiente precio o promoción libre.
Nuestras áreas públicas tienen alfombras para aislar posible ruido en los pasillos y nuestras habitaciones tienen piso de madera para ofrecer frescura y amplitud, sin embargo si sienten frio se pueden comunicar a la recepción quienes se encargarán de
hacerle llegar mantas o el sistema de calefacción en el menor tiempo posible.
El hotel cuenta con una señal inalámbrica y alambrica que dota a todo el edificio, el ancho de banda y la protección que tenemos a nuestra señal la protege de aspectos como sobre carga en la red, conexión de personas diferentes a nuestros huéspedes, sin embargo servicios especiales de conexiones de VPN es importante asistirlas con el personal técnico del hotel, dado que varias configuraciones especiales de las compañías pueden generar servicios especiales como un ancho de banda más reducido, conexiones no permitidas por la misma protección de las organizaciones, siendo así una limitante de navegación de los funcionarios y frecuentemente no necesariamente puede ser la conexión alterna utilizada para llegar a la VPN de las empresas. En estos casos especiales ofrecemos nuestra disposición para hablar con la persona técnica de sistemas de la compañía a la cual pertenece el huésped y vemos las mejores opciones de conexión.
El Hotel está ubicado en la zona de Chapinero alto a 5 minutos de la zona empresarial de la 72, a 15 minutos del parque de la 93 y a 30 minutos del centro histórico de la ciudad ya que cuenta con diferentes vías de acceso que le facilita el llegar rápidamente a las zonas estratégicas.
Nos reunimos con nuestras áreas de trabajo para recordar que lo más importante es ofrecer el mejor servicio con eficiencia, eficacia y agilidad de igual manera comentarle las alternativas a casos que se presenten y brindarle la información más clara posible a nuestros clientes para que se sientan acompañados en su estadía todo esto para satisfacer sus necesidades y mantener los altos estándares de la cadena Estelar.

Esperamos nos dé la oportunidad de atenderlo nuevamente en el Hotel ya que usted es muy importante para nosotros.

Cordialmente.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Estelar Suites Jones

Property: Hotel Estelar Suites Jones
Address: Calle 61 No 5 39, Bogota ., Colombia
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #68 of 268 Hotels in Bogota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Estelar Suites Jones 4*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to a cosmopolitan hotel definitely different. Located just 10 minutes away from downtown, its vibrant colored suites provide a charming environment within the financial district. Estelar Suites Jones Hotel provides a highly qualified team with true personality and warmth for social and business events. ... more   less 
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