Wonderful experience. Near to the airport. Room was very clean and cozy. Restaurants very good. I am sure I will come back again. I use the driver tour and I met a very nice and kind man. He help me make a tour around the most important monument and place in Bogota. Was very kind. More
Near the airport only few minutes away when there’s no traffic!Hotel was very nice and clean.Great staff and very helpful. Breakfast offered was delicious and wide variety of options. Complementary shuttle bus to airport every 30 min.
Dear guest,
On behalf of the Radisson AR Hotel Bogotá team, we would like to express our gratitude for letting us know your perception through your important qualification and valuable comments. It is gratifying for us to know that we have provided a great experience during your stay with us.
We hope to have the pleasure of serving you again, to continue providing you the best opportunities in each of our services.
Thank you very much for choosing us!
Sincerely,
Laura Bolivar Tarazona
Guest service
Radisson AR Hotel Bogotá
Nice modern hotel very well equipped and comfortable . Sole remark the absence of slipperies and bathrobes unacceptable for the level of the hotel and the air conditioning only for cooling ( in November in the room is too cold) . The location is not so convenient. It's not close enough to the airport despite its name . The shuttle takes 40 min to arrive at the departures during the rush hours.
Dear guest,
Receive a warm and special greeting from the Radisson AR Hotel Bogota team. Thank you for taking a few minutes of your time to let us know your rating and important comments, which we will use to carry out the improvement actions instead.
We are committed to excellence and we hope to have the pleasure of serving you again to provide you with a surprising experience that lives up to your expectations. Thank you very much for choosing us!
Cordially,
María A. Rincón
Guest Service
Radisson AR Hotel
Hotel is awesome, but the points and night do not count in the fidelity program, would have stayed at competition if I knew.Breakfast is especially amazing, and view from the business lounge is stunning. Great helpful and smiling staff in general.Location is good for shopping and airport transfers, a bit complicated for city visit, especially at peak hours.
Mr. Yoann
Thanks for share us your comments. We want to inform you that you can earn points of our loyalty program if you do your reservation direclty with the hotel's page. In this case, because you have booked through online travel agencies, those points haven't been charged.
We hope to clarify any concerns.
Best regards
There's several reasons why I wouldn't choose this hotel again. Extremly bad service, this stay was a wedding gift from a family member and it was last minute. We know the policy for Romantic Nights is 24 to 48 hrs prior but we asked if it was possible to arrange something at least 1 flower and they said NO NO NO..?? Is my money not good enough?? Missinfirmation throughout the whole reservation process, I had to talk to at least 4 people! Oh and to top it off they said they didnt have massages for couple available, as we went down to the spa we asked and the lady said that she was able to accomodate us. Also at checkin the girl was extremely rude, she didn't want to give me my US citizen Tax deduction from my bill because she didnt see a stamp, she stated that the room wasnt paid, when I had already done the payment. I called the front desk for 2 bath ropes to go down to the Spa and they only brought a pair of slippers. Really? Anyone can do better. Extremly bad experience, the facilities are beautiful but your staff is not good at all.
Estimado Señor Cáceres,
Muchas gracias por elegirnos para su estadía y tomar unos minutos para darnos a conocer sus importantes comentarios los cuales utilizaremos para continuar mejorando nuestras operaciones.
Es nuestro interés informarle que hemos realizado la trazabilidad de su caso y lamentamos mucho los inconvenientes que menciona, ya que no hacen parte de nuestros estándares de servicio. Por este motivo, para próximas reservas de planes especiales le recomendamos realizarlas con anticipación y de esta manera garantizar el cumplimiento de sus expectativas.
Cordialmente,
María A. Rincón
Guest Service
Radisson ar Hotel
