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“Good Hotel / Expensive SPA”

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Sonesta Hotel Bogota
Ranked #22 of 265 Hotels in Bogota
Certificate of Excellence
Bogota, Colombia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hotel / Expensive SPA”
Reviewed 14 August 2014 via mobile

I stayed for a weekend at the Sonesta and the rooms are beautiful as same as the bathrooms. The front desk staff is diligent and eager to solve your issues. My only observation is the lack of sauna and steam bath room, which are necessary if you are either in a business trip or leisure plan. The SPA is franchised and rates are higher than the average for the Hotel Category.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mauricio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 15 August 2014
Dear Mr. Mauricio C

Thank you very much for your comments, we are very glad to know that you had a great experience in our hotel and with our staff, also we would like to thank you for your suggestions about the sauna and the steam room, for us every suggestion is welcome due is an excellent way to improve and get better. We hope to see you soon in our hotel again.
Best regards
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894 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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English first
San Jose, Costa Rica
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

I was in the city for business and I decided to stay here, I was not expecting such a cozy and cool place, I really liked it, it's quite organized, loved the bathroom (I didn't want to go out because the city is really cold) and the place is close to Unicentro, one of the biggest malls of the city.
I would go back definitely!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 19 June 2014
Dear Mr. Juan P
Thank you very much for your comments, we are very glad to know that you spend a great time in our hotel and that you had an excellence experience during your stay with us. Is too bad that during your visit the city was cold, because it could be really sunny, so you must come back and enjoyed the sunny Bogotá and of course stay in our hotel, we hope to see you soon again.

Best Regards
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Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 June 2014 via mobile

Lovely place. A beautiful lobby, great service, everyone where quite helpful with my check in, transportation and room service. The rooms are quite comfortable and it has a great location, just in front of "Unicentro" a big mall in the city. I would totally recommend it!

Stayed June 2014, travelled on business
Helpful?
Thank DocAriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 17 June 2014
Dear Mrs. DocAriana

We are very glad to know that your stay in our hotel exceed your expectations, our main goal is always make you feel at home and to know that we achieve it, is our best reward. Thank you very much for your comments and we hope to see you soon again in Sonesta Hotel Bogotá.

Best regards
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Miami Beach, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

Front desk agents lack of customer service. Hotel’ s lobby looks run down and cheap. Main entrance is horrible and the view from the room is disgusting and scary (back of the building 6th floor). Front Desk Agents have the worst attitude towards the clients! NEVER SMILE! Always seem busy with the computer while they have NO time for the customer, their tone of voice at answering the phones is rude and cutting. I was NEVER called by my last name. I never experienced such a HORRIBLE customer service as I did at the Sonesta Bogota. I made a reservation with Expedia and when I arrived to Bogota, I called the hotel to request a room in a higher floor; the front desk agent stated that I did NOT have a reservation. I think his name was German. I told him to please find my reservation – have in mind I was traveling with children – FD agent couldn't locate my reservation. I called the hotel many times and again German couldn't help and either any other representative at the Front Desk. I couldn't get help from anyone. 5 HOURS LATER to my checking time, my reservation wasn't found yet. While in Colombia, I called EXPEDIA IN USA and they stated that my reservation was legitimate, confirmed and accordingly done. Expedia couldn't understand why Sonesta Bogota couldn't find my reservation! However, EXPEDIA sent another communication to the Sonesta Bogota to inform them AGAIN about my reservation. The Front desk agents didn’t care at all about this incident. They made me wait 6 hours running the streets of Bogota Colombia with my 2 children until they “found” my reservation!! The front desk agents Never smile! They are mean, never use the guest name, they act like they are important and too busy for the customer. The only highlight to this trip is that the bell boys are very kind. All of the employees at the bell station are very caring and helpful. Hamilton the bell boy is very kind. The housekeeping employees are thoughtful and efficient. Everything else at this hotel is a disaster!

Room Tip: The 15th street where the hotel is located, is a very busy and loud street. request a higher floor a...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mari G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 17 June 2014
Dear Mrs. Mari G

I would like to present to you our most sincere apology for everything that happened with your reservation and during your stay at the hotel.

Regarding your reservation, we already review what happened, unfortunately we had a technical problem and your reservation took one day to get to the hotel, you made your reservation on Saturday May 31st and the reservation got to the hotel on Sunday June 1st in the afternoon, that is why when you called, our front desk agent couldn’t find your reservation, however, at your arrival time at 20:42, your reservation was already in our system. Regarding the attitude of our front desk agents we are already taking the corrective actions necessary to be sure that situations like the one that you experience won’t happen again. On behalf of the entire Sonesta Bogotá team, I would like to thank you for your comments, due this way we can always improve and achieve your expectations and once again we apologize for the unfortunately situation that you had in our hotel.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Escondido, CA
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 8 June 2014

What more could you want from a hotel? I stayed for four nights at this hotel in June 2014 and found the staff to be excellent (and many staff members speak English too, which was very helpful to me). Additionally, the room was comfortable and spotlessly clean, and I enjoyed a good buffet breakfast every day (many hot dishes and made-to-order omlettes) and I enjoyed excellent ceviche for lunch at their Cook's restaurant. The showers in the hotel rooms are wonderful - the showers are like a rain bath. If you are looking for a hotel with a swimming pool you should know this hotel doesn't have a pool. But if you are looking for a well positioned business or vacation hotel, this is an excellent choice.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DorisS50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 9 June 2014
Dear Mrs. Doris S
First of all I would like to thank you for your comments, we are very glad to know that you had such a great time with us, that you enjoyed our service and that the restaurant was excellent for you too. Our main goal is to completely satisfy our guest and to know that you are is our best reward.
Best regards
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Columbia, Missouri
1 review
Reviewed 5 June 2014

Arrived late at midnight, having called ahead to discuss this with staff. Hotel Staff said: We are very sorry but we overbooked and you don’t have a room. We are going to send you to other hotel 3 blocks from here (Of which you have no way of knowing if its good or bad) but it has the same quality and tomorrow we can pick you up so you come back and check in (Because certainly you have time to spare to suit our needs).

Absolute lack of respect, their solution to parade you around town back and forth between hotels is laughable for a businessman who regarded this as a good hotel. Very disappointed.

  • Stayed June 2014, travelled on business
    • Service
Helpful?
Thank CANDRICA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hernan D, Manager at Sonesta Hotel Bogota, responded to this review, 9 June 2014
Dear Mr. Candrica
I sincerely apologize for this inconvenient, we always try to prevent this kind of issues but sometimes unfortunately it is not enough. We already open a case to review the entire situation in order to have an opportunity to improve throughout this issue. Thank you very much for your comments; we hope we can assist you in your upcoming visit. It is always a pleasure to have you in our hotel.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
Level Contributor
115 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 2 April 2014

We stayed at Sonesta for four days, and found it a great base for exploring the magnificient city of Bogotá. A big shopping mall and a round-the-clock open supermarket is just a few footsteps away, and in the area, lots of restaurants (such as T.G.I. Friday's and Archie's Trattoria) can be found. Taxis are waiting outside the hotel, and buses downtown is a ten-fifteen minute walk away if you prefer local transfer.

The best part about our stay, though, is the hotel itself. Its new, modern, clean, trendy and the service-level is exceptional. The front-desk staff are happy to answer all questions, and you're always greeted with a smile. We'd like to give extra credit to the porters as well, who also were very helpful and friendly. We couldn't have asked for a better four-day stay.

The rooms are clean, tidy, and well-fitted with all conveniences you'd ask for. They're also quiet, which in combination with the big and comfy beds makes the sleep quality high - and you get all this at a very affordable price.

You'll also have access to the hotel's gym for one hour a day, and it offers a nice view overlooking the nearby shopping area. There is also a spa, which we didn't have time to try this time. It should also be mentioned that the Internet connection is very fast, which is a must for us as we're working, there's complimentary coffee, tea and flavoured water by the reception, and the breakfast buffet is excellent, with a wide variety of hot and cold dishes, both local and international.

To conclude our review, we highly appreciate Sonesta's high level of service and hospitality, and will definitely recommend the hotel to anyone visiting Bogotá. It's actually a great place to stay even if you're just visiting for the day, or for transit, since it is just a short drive from the airport.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar R, Manager at Sonesta Hotel Bogota, responded to this review, 8 April 2014
Dear Mr. and Mrs. Sofie_and_Fredrik

Thank you very much for your comments, we are very glad to hear that you spend such a great time at our hotel, our main goal is always achieve the total expectations from our guest and with this comment we can see that our purpose was done and to see how satisfied you are with our service is our best reward. We hope to see you soon again at Sonesta Bogota

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Hotel Bogota

Property: Sonesta Hotel Bogota
Address: Carrera 15A # 125-26, Bogota 110111, Colombia
Region: Colombia > Bogota > Usaquén
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 265 Hotels in Bogota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sonesta Hotel Bogota 4*
Number of rooms: 126
Official Description (provided by the hotel):
SONESTA BOGOTA HOTEL The Sonesta Bogota Hotel opens the doors to a modern and exclusive hotel in the north of Bogota opposite the Unicentro Shopping Mall and with a cutting edge design and sophisticated personalized services. Accommodation in the capital of Colombia designed for business travelers and visitors seeking a comfortable hotel for their vacations and getaway breaks to Bogota. Book a great place to rest with the maximum guarantees in this Bogota hotel with free Wi-Fi, restaurant, meeting rooms, car park... ... more   less 
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