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Mercure Bogota BH Zona Financiera
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Reviews (103)
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All reviewsthe financial districtreception deskcentral locationexcellent breakfastcomfortable roomswould definitely stay here againwalking distancetempochapineroavenueplugstaxis
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36 - 41 of 103 reviews
Reviewed 26 August 2011

On the plus side this is apparently a very new establishment. It is located on busy 7th Avenue but the sound proofing is reasonable. There is also a nice large window complete with blackout blind. The rooms are well designed and unlike many hotels it is actually possible to switch off the reading light without getting out of bed. There is a decent sized flat screen TV with a few English language channels, a iphone dock and a coffee maker – but only instant coffee to use it in! Best of all there is free wi-fi in the room. No iron however and no indication how to get one. There is a mini bar which is well stocked but apparently the person that does the restocking does not work on Sundays. The bed in my room was large and comfortable and the rooms were made up each day to a high standard.

But do watch out for the fact that while the web site says there is a restaurant, and there is, it only serves breakfast. The breakfasts are good and served by the most charming and obliging people in the hotel. Unfortunately there is no where to eat within easy walking distance – that is easy for a stranger to find for the first time at night in Bogota. There is an excellent supermarket nearby where it is possible to buy stuff and it has a small café which is fine if you are starving (which I was). The hotel does have an arrangement with a firm that will bring in food and the menu is quite good and the food reasonable. Only problem is that not all the staff on the desk know about this – apparently Vanessa does not know because when asked about food choices she failed to mention it and I had to wait for another member of staff to tell me next day. Is also a small bar in the lobby.
The hotel could be vastly improved in terms of service if there was more information in the actual room so avoiding the hit (some excellent) and miss (some not so good) desk staff. For example a map of the local area with eating establishments marked on it would be good as would the menu for the takeout food place. On this point some of the desk staff could be retrained first in not making mistakes and then in how to apologize when they get things wrong - such as allocating me to a bedroom on arrival that was already occupied or insisting on my departure that my pre - booked package did not cover breakfast when it did, or the fact that the hotel car that was supposed to meet me at the airport never showed up. Over all the verdict is - nice building pity about (some of ) the staff who I suspect want to help they just don’t know how.

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eddiepsych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018
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  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola G, General Manager at Mercure Bogota BH Zona Financiera, responded to this reviewResponded 4 March 2018
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Reviewed 14 February 2018
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Stayed: February 2018, travelled solo
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola G, Manager at Mercure Bogota BH Zona Financiera, responded to this reviewResponded 15 February 2018
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Reviewed 25 January 2018
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  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola G, Gerente at Mercure Bogota BH Zona Financiera, responded to this reviewResponded 26 January 2018
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Reviewed 24 January 2018
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  • Stayed: January 2018, travelled on business
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paola G, Manager at Mercure Bogota BH Zona Financiera, responded to this reviewResponded 25 January 2018
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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