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“Excellent hotel”

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NH Collection Bogota Hacienda Royal
Ranked #3 of 265 Hotels in Bogota
Certificate of Excellence
New York City, New York
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent hotel”
Reviewed 23 May 2012

I have been over 50 countries all over the world. This is my first visit to Bogota, Colombia and I have to say what an excellent hotel and the staff could NOT be any better. They are very friendly and the hotel is in nice safe area.... The hotel is attached to a mall. The rooms are very modern and comfortable. I loved it.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank world_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa C, Guest Relations Manager at NH Collection Bogota Hacienda Royal, responded to this review, 10 June 2012
We are excited to hear that you had a nice experience on your first visit to our country. At Hotel Hacienda Royal we offer a superior service that has always made a difference. Thanks for your positive comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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369 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Toronto
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 December 2011

My wife and I were here for 10 days on business. From the sounds of it I would say all renovations are done. Our room was modern with very nice finishes. Hotel is in an excellent part of town so there is no need to eat dinner in the restaurant. Any time of day or night the neighbourhood is safe with fine dining establishments close by. There is also a street/craft market on Sundays. Hotel staff were always very helpful and pleasant. They answered all questions and got some pants hemmed. The connecting mall has everything you would need. In it I found a few money exchange places even though the hotel would do it and told us they were too expensive. If you need a cab the hotel will provide and you can charge the fare to your room. Drivers will also wait for you at your destination if required.
Overall I thought the place was great and would easily return.

  • Stayed December 2011, travelled on business
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
3 Thank Pickles_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2011

The renovation of this hotel is nearly complete. The remainder of the main lobby opened as we left. The decor is attractive and contemporary. The desk staff were all very helpful and courteous. Our room was attractive and comfortable and the view of the mountains was lovely. Our only complaint was regarding the attention of the wait staff in the dining room in the evening who should be trained to a little more attentive to diners, especially if only two or three tables are occupied. However, when my sister and I had problems with our meals on two different occasions the waiters listened and comped part of each meal. If you need a van for sightseeing or moving a group around ask the front desk to arrange for Don Mario to take you. He is very good and honest. The hotel is adjacent to a very nice shopping mall and only a few blocks (safe walking) to a fun area of great shops and restaurants.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mimiz504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 March 2011

A potentially five star experience, dragged down by maintenance problems.

Had an updated suite, large, well decorated, plasma viewable from bed and couch, handsome bathroom.

But: the toilet broke, the TV channel control system crashed about five times in three days, the windows were being washed with noxious chemicals that made it impossible to be in the room, and yes... the hammering, all day... hammering.

The older rooms, very dated decor.

I do understand that a hotel needs to wash windows, and do repairs/updates. But, it wasn't what I was paying them for, to be a part of the drama.

Staff charming, breakfast delicious, but... not worth the trouble.

Stayed March 2011, travelled on business
Helpful?
1 Thank telco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 July 2010

After staying at the Bogota Plaza in Bogota, Colombia I would definitely not stay at Hacienda Royal again.

The lobby and building is very nice but the rooms and general experience are nothing 'royal' or worth experiencing again. The main positive item to note is that Hacienda Royal is connected to a large local mall which gives you something to do in the evenings and on the weekends. Otherwise, the experience is fairly normal. The gym in the basement is small. Currency exchange was taxing. Getting a taxi was arduous. The restaurant/bar was tight. And the rooms were tight.

Stay at Bogota Plaza instead.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pezman2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, WA
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 July 2010

This hotel was chosen by the company I was visiting because it is in a safe area and the mall attached provides easy access to anything a traveler might want. There is a beautiful little park/church/restaurant area just a few blocks walk. It is safe to walk in this area. There is a military base within 1/2 mile which I was told makes this area even safer. If you are a European or North American traveler, you should stay at this hotel or somewhere as safe and pleasant. I enjoyed the breakfast. There is a small grocery in the mall. Food court in the mall, etc. I was able to get a temporary phone card in the mall for 15 bucks for my unlocked phone. Colombian people are very kind. Bogota has wonderful sights downtown, but don't stay out after dark downtown.

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SteveCouv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bogota
1 review
Reviewed 18 February 2010

This is for me one of the worst hotels I have ever been to based only on the fact that there is so much noise that it is impossible to get some descent sleep. There is no sound isolation in between the rooms so you have a live broadcast from the next neighbours romantic adventures. The cars on the street could be driving through your room. At least that's how it feels. And the hallway is this kind of place where sound keeps echoing. There is no descend gym and the breakfast feels like a miss parade but none of them gives you a coffee. The most positive thing in the hotel is that the girls all look like models but I'm sure that nobody's misses would appreciate this.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vermel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Bogota Hacienda Royal

Property: NH Collection Bogota Hacienda Royal
Address: Calle 114 No 6 - 02, Bogota, Colombia
Phone Number:
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bogota
#5 Family Hotel in Bogota
#9 Business Hotel in Bogota
#14 Romantic Hotel in Bogota
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
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Also Known As:
Hacienda Royal Bogota

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