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NH Collection Bogota Hacienda Royal
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Reviews (465)
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All reviewsshopping mallgreat hotelquaint areasanta barbarasuperior staffrestaurants cafesgreat service and locationbusiness tripworkout roomcheck in was easygreat view of the mountainsan ironfifth floorhour room serviceabout minutes from the airporti highly recommend this hotelbuffet style
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165 - 170 of 465 reviews
Reviewed 6 July 2013

Modern, clean, and spacious facility. Excellent English speakers at registration, bell staff, and restaurant. Staff very friendly and eager to make the stay as good as possible. Good breakfast (buffet with eggs to order, fresh exotic fruits and juices, cold cuts and cheeses, bakery items, excellent coffee as one would expect in Colombia) included with reasonable room rate.
BancoColombia in same building with ATM. Connected to a mall with restaurants, shops, and full grocery store.
Small park with children's play ground equipment across the street. Nice restaurants and shops within walking distance. Felt secure during a 4 day stay.

Room Tip: Stayed in two different rooms on different sides of hotel. I was pleased with each room. I do a lot of international travel and will choose this hotel on my return trip
  • Stayed: July 2013, travelled with family
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Thank Pat9723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 16 July 2013

Dear Guest:
Thank you so much for taking the time to share your experience with others. At Hacienda Royal we are focused on offering the best service to all our loyal visitors or new customers. Our location is the best in town because you can be in a quiet neighborhood just 3 blocks from nice restaurants, pubs and parks and adjacent to a big Shopping mall that gives you all type of shopping options.

We hope to hear from you soon and once again thank you for feedback.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2013

Be careful if you stay at 3th floor. They have an attendance who check minibar every night exactly at 12:00. He will careless slam every single door, disrupting your sleep without any remorse.
If you call front desk, they will make up a stupid excuse " We have a lot of people checking in and out at this time". AT MIDNIGHT ??>>??<<<!!!!! Come on !!!

The reason to choose a luxury hotel, is you'd think you will have a pleasant sleep. Is not going to happen here. ODD !!!!

Room Tip: At least. Try not to stay at 3th floor.
  • Stayed: June 2013, travelled on business
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Thank RAFAEL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 16 July 2013
Google Translation

Apreciado Huésped:

Todo comentario es bien recibido para poder mejorar.

Agradezco haber podido conocerlo y oír de primera mano su experiencia. Gracias a la evaluación de servicio que le solicite diligenciar y a su amable retroalimentación pudimos hacer los correctivos necesarios para evitar en un futuro situaciones como la que usted experimento.

En Hacienda Royal usted cuenta con un equipo humano calificado para atender sus requerimientos y esperamos poder tener la oportunidad de contar con su presencia en un futuro cercano y poder brindarle el servicio que siempre nos ha caracterizado.

Cordial saludo;

Ricardo Gutierrez
Jefe de Servicio al Cliente.

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Reviewed 6 June 2013

This is a hotel with a fantastic service. The rooms are very clean, the personnel are friendly and professional and they all go the extra mile to make you feel at home. The food is high quality and very tasty.
The location is great being 1 block away from a major business center (including the Canadian Embassy), it is attached to a nice mall where you even have a movie theater, and a few blocks away from many great restaurants in Usaquen.
They will help you plan your trip in Colombia should you need assistance.
If you are looking for personalized attention and a feeling of being at home away from home, this is the place to be.

  • Stayed: April 2013, travelled on business
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Thank yajaira1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 5 August 2013

Dear Valued Guest,

Greetings from the Hacienda Royal Hotel. We all were very pleased reading about your recent visit to our hotel, and would like to thank you for your kind review on TripAdvisor. When your travel plans brings you back to Bogota we hope to be able to welcome you again.

With personal regards,

Ricardo Gutierrez
Guest Service Manager.

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Reviewed 29 May 2013

The Hotel is located beside a mall, so anything you need you can find there without having to even cross the street, as there is a private stairway which takes you from the hotel to the mall. (This is especially useful if you are concerned about security). There's also a fine restaurant area near (Usaquen) which is less than 5 minutes away (by car). Even if it's conveniently located near many amenities, the area of the hotel is mainly residential, so there is no heavy city noise at night or early in the morning, allowing for quality sleep. Rooms are modern, spacious and very comfortable. We stayed with our two teenage children and got communicating rooms (without asking for them) which is not always easy to find. Traveling with children always brings its own challenges like special foods, or custom orders not included in the regular menu, or request of services out of normal time schedules, and Hacienda Royal met each and every one of our needs in an impeccable way. Check in ran smoothly and check out service was great as we also had particular requests. The staff was very nice and respectful, and always excelled at meeting every one of our tiniest needs with the best of their smiles. We would most definitely stay there again. Thank you Hacienda Royal for a wonderful stay!! We hope to be back soon!! :)

  • Stayed: May 2013, travelled with family
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Thank RoxinBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 31 May 2013

Dear Guest:

Thank your for choosing our Hotel Hacienda Royal for your recent stay in Bogotá. We really appreciate that you took the time to post your feedback and were delighted to hear that you loved your stay in our hotel and really appreciated the services proposed by our staff. Thank you again! We look forward to welcoming you back soon!
Kind regards Your Hacienda Royal family.

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Reviewed 22 May 2013

Stayed there for 4 days in a business trip and the service was FANTASTIC. Everyone greet me by name, the food at the restaurant is really, really, good, almost everyone was friendly and they accommodated any request, net really good hotel.
Internet was good, ease to connect and speed was acceptable. Also the hotel is located close to restaurants, etc, so you will not go wrong with this hotel.
The only issue that I had was that during the check in/out: I had the same clerk and he was the only unfriendly person that I met in Bogota. He didn't spoke much to me during the check-in, and at the check-out even though I contested 2 charges of the mini-bar which I never used. Instead of taking the charges he gave me an evil look and said, next time tell us to clear the Mini Bar,....... Net super unfriendly experience at the front desk.
However, I did write in the feedback form my experience with him and to my surprise, I got an email from the manager telling me that the will revert the charges (8 USD), so again, I think that I was unlucky to have a bad clerk.

Other than that this is a great hotel.

Room Tip: Ask to be far away to the elevators (to the left), those are the quieter rooms.
  • Stayed: April 2013, travelled on business
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Thank wetfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 31 May 2013

Dear Guest

Thank you a lot for your nice review! It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts! It is very important for us to keep the old charm of our hotel. We are looking forward to welcome you again! I personally verify what happened at the Front Desk and all ready took the necesary measure to avoid it would happened again. Regards;
Your Hacienda Royal Family

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