We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel in North Bogota” 4 of 5 bubbles
Review of NH Collection Bogota Hacienda Royal

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
NH Collection Bogota Hacienda Royal
Ranked #3 of 267 Hotels in Bogota
Certificate of Excellence
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel in North Bogota”
4 of 5 bubbles Reviewed 13 December 2013

I visited Bogota for 2 weeks and stayed at the Hacienda Royal Hotel. (I came to meet my boyfriend who was at this hotel for 6 weeks - for work).

I quite enjoyed my stay. The staff is friendly, attentive and helpful, and most of them speak a bit of English. The hotel is located in Usaquen, a wealthy part of town and it's safe to walk around at night. There are lots of good restaurants in Usaquen and there's also a Andres Carne de Res in the mall attached to the hotel. The breakfast at the hotel is standard but the coffee is super good.

It's quite easy to get downtown from the hotel with white or yellow taxis and with the blue bus (a truly Bogota experience).

We slept on the 4th floor with a wonderful view on the mountain. The queen size bed was comfy. The water pressure in the shower was delightful.

My only complaint: the hotel is quite noisy and we slept with hear-plugs. The walls are thin. I could hear door slamming, the neighbor's TV, loud music from the fitness class (in the mall).

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Madame_minou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 8 January 2014
Dear Guest:

Thank you so much for your kind words. It was a pleasure to help you and your boyfriend during your long stay with us. In Hacienda we do whatever is possible to assist our customers with their needs.

Please don´t hesitate to contact me if your travel plans brings you back to Bogota.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

351 reviews from our community

Traveller rating
    258
    73
    14
    3
    3
See reviews for
62
57
17
186
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed 7 November 2013 via mobile

This is my husband's 4th visit & my 1st. The staff is great and most remember my husband's name from his previous visits. The service is excellent. The neighborhood is quite and I feel safe walking by myself. I would recommend this hotel to anyone visiting Bogota!

Stayed November 2013, travelled as a couple
Helpful?
Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 13 December 2013
Dear Guest:

Thank you so much for sharing your experience in Hacienda Royal with millions of travellers.

Indeed , our location is on of the best in the city if you travel for business or pleasure.

Because we only have 82 rooms, we can care of our customers needed with much more detail and also... remember familiar faces.

Hope to have you back in a near future.

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 31 October 2013

The Hotel Hacienda Royal (hoteles) in Bogota, Colombia was an average business hotel. Rooms were decent. Food was also average. Spent some 8-10 hours sleeping at the hotel. It was also well-located, in a quiet area, but also near a mall.

  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MagicCarp8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 13 December 2013
Dear Guest:

Thank you for taking the time to share your experience in hacienda.

In order to improve all coments are well recieved .

We hope you travel plans brings you back in a near future and you can stay a little longer so you can experience our personalized service.

Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
enid ok united States
1 review
5 of 5 bubbles Reviewed 28 October 2013

Awesome hotel!! My husband and I recently stayed for two weeks. The staff were awesome and friendly. Hotel was in great area, very nice and modern decor. Great food also. The only complaint is that is was very noisy outside our window. Car alarm kept going off, our room was above parking garage and they seem to be doing work on it late at night. i would stay again but ask for different area of hotel.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank myclassen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 13 December 2013
Dear Guest:

Thank you for taking the time to share your experience with others.

Please excuse us for the inconvinience you experiences with noise coming out from the parking lot located right next to us.

If your travel plans brings you back to Bogota on business or pleasure please consider Hacienda Royal of your stay.
You can contact me in advance (rgutierrez@haciendaroyal.com) in order to block one room that covers all your needs.

Sincerely;

Rcardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

Hotel is next to the mall, and the people who works here are nice and care about the customer. The room is good, clean and the bed is very confortable. The breakfest is delicious and much food. I like a lot to be here.

Helpful?
Thank alinelip
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 24 October 2013
Dear Guest:

Thank you for your review about Hacienda Royal Hotel. We are glad that you enjoy our service which is focused on making your stay with us an enjoyable experience. Our location makes us a very interesting option if you visit Bogota for business or pleasure.

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Shelbyville, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

The hotel staff is excellent, they made me feel like I was at home. Room service is also excellent.
I stay here for 2 weeks every other month and I feel like I have made friends for life here. There is a beautiful view of the mountains outside my window.

Room Tip: The room over the entrance is noisy so I would request one away from this area.
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CutlersCustomWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 8 January 2014
Mr Culter:

Thank you so much for your kind words. It was a pleasure to help you during your long stay with us. In Hacienda we do whatever is possible to assist our customers with their needs. You have left lots of friends that are hoping to see you soon in this New Year.
Please don´t hesitate to contact me if your travel plans brings you back to Bogota.
Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
2 reviews
1 of 5 bubbles Reviewed 27 August 2013

It pains me to write this review as the staff is so nice.. but this is the noisiest hotel i have ever stayed at. I am an airline employee so suffice to say i have stayed at hotels round the globe.

It has Zero noise resistance. Car alarms go off, dogs bark, construction drilling, and gun fire from the military academy are just some of the noises to choose from.

Also the cheaply constructed doors add to the noise.. The maids start at 6 to 7 am and the racket of the flimsy doors would wake the dead. I am forced to stay here due to work.. If you value your sleep or daytime repose, stay away..

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, 29 August 2013
Dear Guest

Thank You very much for your comments regarding your stay at Hacienda Royal Hotel. Your opinion is very important for us. Due to it we have an opportunity to improve the level of our service.
We are really thankful to you for pleasant words about the service we offer.

We are dreadfully sorry for the inconveniences you’ve experience with noise in our hotel. We are sure to assume all necessary measures in order to avoid such problems in future. But we have just a few remarks to your comments. It should be mentioned that all our woodwork is of the finest quality and build specially to reduce the noise impact. Additionally, as you could experience, we are located in one of the quietest areas in town which is one of the things our guest like the most.

Your complaint has been address to the areas involved including our house keeping manager so we can look for a prompt solution.

We are looking forward to see you again soon.

Best regards,

Ricardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bogota hotels
1.9 mi away
Sofitel Bogota Victoria Regia
0.8 mi away
BioHotel Organic Suites
BioHotel Organic Suites
#5 of 267 in Bogota
4.5 of 5 bubbles 182 reviews
2.8 mi away
JW Marriott Hotel Bogota
Show Prices
Show Prices
Show Prices
0.8 mi away
Morrison 114 Hotel
Morrison 114 Hotel
#6 of 267 in Bogota
4.5 of 5 bubbles 671 reviews
5.4 mi away
Bogota Marriott Hotel
Bogota Marriott Hotel
#2 of 267 in Bogota
4.5 of 5 bubbles 2,163 reviews
0.2 mi away
NH Collection Bogota Royal Teleport
Show Prices
Show Prices
Show Prices

Been to NH Collection Bogota Hacienda Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NH Collection Bogota Hacienda Royal

Property: NH Collection Bogota Hacienda Royal
Address: Calle 114 No 6 - 02, Bogota, Colombia
Phone Number:
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bogota
#5 Family Hotel in Bogota
#9 Business Hotel in Bogota
#14 Romantic Hotel in Bogota
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo and Agoda so you can book your NH Collection Bogota Hacienda Royal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Royal Bogota

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing