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All reviews shopping mall great hotel front desk santa barbara business trip quiet neighborhood very pleasant stay i highly recommend this hotel breakfast buffet is checking in definitely stay here again rooms are comfortable excellent location easy access late check safe area walking distance
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Reviewed 22 December 2018 via mobile

This hotel is mesmerizing! The staff is warm and ready to help you in any way they can. The rooms are comfortable and they have a good area (they’re not as tiny as other hotel rooms in bogota). The food is good and they always try to take it up a notch with gastronomic events and tea afternoons. Will definitely come back.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank anamariabecerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanitaTorres, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 22 December 2018

Dear anamariabecerra,

Thank you so much for your comments and for taking the time to write them. It is great to know that you could enjoy everything about your stay here. Thank you so much for mention our privileged location close to some of the best restaurants in Bogotá.

I will share your opinion with the whole team, I am sure they will be so happy to hear it, and have the opportunity to welcome you back to your home in Bogota soon.

Kind regards,

Juanita Torres A.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2018 via mobile

Arrived late because of a flight delay. We we’re offered a night a this hotel with gift Voucher for breakfast. Most incredible breakfast ever. 10 m of fresh fruits perfectly presented. Different juices specialy squeezed.
Lovely miniature pastry! Plenty of different breads typ. Eggs freshly cooked. And a very friendly service.
Bed and room were also very spacious, and elegant

Date of stay: December 2018
Trip type: Travelled as a couple
Thank Victoirev9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanitaTorres, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 15 December 2018


Dear Victoirev9,

We appreciate your comments regarding the quality of our buffet breakfast, we are very happy to know that the variety of fruits, breads, cheeses, hams and freshly squeezed juices have been of total pleasure for you.

I will extend your opinion to all the people fromof ​​food and beverages, for sure they will be happy to listen to them, thanks for praising the warm service that they provide.

We send you a special greeting from your home in Bogotá,

Juanita Torres A,
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2018 via mobile

I don’t know how this hotel get such high approval rate. To me it is inconvenient as it could be. It’s far from the airport as well as the historical district. It takes 30 min from the airport in the middle of the night. It took us 1.5 hours to get from our city tour place back to the hotel. The only place that’s near it is the mall.

But the hotel is facility is good and the bed comfort .

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank NCphotos9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanitaTorres, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 15 December 2018

Dear NCphotos9,


We appreciate your comments regarding the comfort of the beds in our rooms. We are very sorry that the traffic of the city at this season of the year has been an inconvenience your you. During your next visit, you could also go to the tourist places that are a little closer to our Hotel.

Kind regards,

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Reviewed 20 October 2018 via mobile

I stayed here for a week, for business a month ago. The staff is very friendly and are always happy to help. Amazingly amicable and attentive team at breakfast restaurant, after two mornings they learned my habits and espresso was in its way as soon as they saw me coming. They were also so kind to arrange a sugar free yoghurt for me.
The location is great, the hotel building is attached to a shopping mall which had a supermarket, hairdressers, beauty salons, anything you need in general!
5 - 10 minutes walk away there’s a beautiful street bustling with all types of restaurants offering food from local cuisine to steaks and sushi!
There was one little disappointment with the hotel spa as the staff there wasn’t friendly but that’s a different story.
If I come back to Bogota I will look no further but stay at this hotel!

Date of stay: September 2018
Trip type: Travelled on business
1  Thank anastasia895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanitaTorres, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 21 October 2018

Dear Mrs, anastasia895,

Thank you for your comments, we are happy to know that you felt at home during your visit to Bogotá.

I am very happy to know that the Food and Beverages team exceeded yourexpectations; that is what we want to achieve in each of our guests, that way they can take the best psible memories of the Hotel when they back home.

We will make the feedback with the girls that work at the spa, we want to be sure that, like us, they provide the best possible care to all our gests and clients.

Hope to see you soon,

Juanita Torres A.
Guest Relations Manager

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Reviewed 12 October 2018 via mobile

The NH Collection Hacienda really is an incredible experience , their people always have a smile , the service is impeccable , the food out of series , the NH Collection Hacienda is my house in Bogota

Date of stay: October 2018
Trip type: Travelled on business
1  Thank paradadiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanitaTorres, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 12 October 2018

Dear Mrs. Paradadiana,

Thank you for your comments, we are proud to exceed your expectations and to have people who are committed to provide the best possible service to our guests.

I will share your opinion with the whole team, I am sure they will be so happy to read it, especially Tatiana, who hopes to have the opportunity to welcome you back soon.

Kind regards,

Juanita Torres A.
Guest Rleatins Manager.

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