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“Inconsistent”

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NH Collection Bogota Royal Teleport
Ranked #9 of 267 Hotels in Bogota
Certificate of Excellence
Reviewed 1 January 2006

This hotel certainly has some nice features: the building and grounds are very pretty, and there is a "spa" (an indoor lap pool with a nifty view of the city, a whirlpool, a sauna, and a small
fitness room) that was very competently managed. The rooms are big and have nice views of the city. Probably the best thing about the hotel is that during the day the front desk service is top-notch: they have a very energetic, professional, multi-lingual staff that provides an enormous amount of assistance to travelers, both on business matters and tourist tips.

However, when I stayed here almost everything that didn't involve the front desk went awry: a newspaper was delivered one day but not the next, a heater was requested but not delivered (like most hotels in Bogota, this one has no built-in heat, but has space heaters available on request), the arranged airport pickup didn't meet me at the gate: I had to run around the airport, find a phone, and ask where and when the staff person would be at the airport, a sequence that the transit staff seemed to accept as the natural course of events.

Worse, the customer-friendly staff packs up completely at 11 pm; after that what you're left with is the same service you'd get a roadside model. Often the front desk would be empty during this time (if a guest needed something the guard would rouse the attendant from some side room, where he seemed to be absorbed in some sort of tv show or computer game); at other times the entire ground floor was in "staff only mode", with music blaring full blast and the entire staff lost in clerical tasks, oblivious to the presence of guests.

Of course, whether you find this acceptable may well depend on the rate you get, and whether you're paying your own money. On this topic, let me mention that the hotels price-disclosure is very "special": when I booked my room I was quoted a base rate and then "the rate with taxes"; certainly most foreign traveler (a large percentage of this hotel's guests) will reasonably expect that the
latter is what one would actually pay for the night. No other fee was mentioned during booking, but when I checked out the price was almost $20 higher. The clerk explained that the supplementary fee was not part of the room rate per se, but was a mandatory fee
related to security (and a few other things). Of course, every hotel in Colombia has security, but this is the only one I have stayed at in the country where the amount was not folded into the quoted
price!

If what you primarily need is a corporate-friendly place providing a lot of handholding during the day and are not too picky about other stuff (including price), then this hotel may be the right choice
for you. But even then you might consider alternatives: if you could get one of the higher-end hotels (e.g. Intercontinental) at
anywhere close to the price of this one, it would be worthwhile to move up.

  • Stayed: December 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank mondrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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366 - 372 of 963 reviews

A TripAdvisor Member
Naples, Florida
17
Reviewed 2 November 2005

I spent 4 nights at the Radisson in October on business. It is a safe hotel with a friendly, helpful front desk staff. The hotel is located in a pretty thriving retail and commercial neighborhood. The trendy Santa Barbara Galleria is located across the streets while the Carrefour hipermercado next door has everything you might need from groceries to DVDs under one roof. There is an ATM just outside the lobby in the adjacent bank. I requested airport pick-up through the hotel, and the gentleman, Jairo, was a very polished retired professional. The fare was roughly $15 USD and well worth it considering the amount of local sightseeing and business intel he shared on the ride in. The rooms themselves were decent, but the carpet and upholstery both need to be updated. Minor repairs also need to be addressed (i.e., closet would not stay closed, bathroom telephone would not stay on the hook, etc.) Ordered room service every night, and the food was good and consistent. (The traditional Bogota soup is outstanding) Everything in the minibar is reasonably priced, although wireless in-room Internet access was $15-$20/day. Opt instead for the business center in the lobby: several PCs, hi-speed connections, clean, quiet, and free Espresso. As for security, police guard the front entrance 24/7, and the hotel entrance is locked to visitors promptly at 11pm. The gym and lockers were small, and the fitness equipment fairly antiquated. As the other poster mentioned, the pool and spa were a nice indoor oasis overlooking the city, especially at night.

  • Stayed: October 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2005

We spent our honeymoon night here just after Christmas. Spotless/ clean, quiet. Lovely pool/ sauna and gym: deserted! Had it to ourselves in the early evening and were able to watch the sunset from the water over the teeming city. Couple of minutes walk from the plush Hacienda Sta. Barbara shopping complex. Staff were pleasant, mannerly & helpful. We didn't have dinner here but from what I remember, the breakfast wasn't spectacular. Good security.

  • Stayed: December 2004
    • Value
    • Rooms
    • Cleanliness
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3  Thank pattsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
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  • Stayed: September 2017, travelled with family
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank juan T
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Guest R, Director de Relaciones con Clientes at NH Collection Bogota Royal Teleport, responded to this reviewResponded 5 days ago
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Reviewed 1 week ago
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  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with NH Hotels
Thank Dani B
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Guest R, Director de Relaciones con Clientes at NH Collection Bogota Royal Teleport, responded to this reviewResponded 6 days ago
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Reviewed 1 week ago via mobile
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Stayed: November 2016, travelled on business
Thank Петр Д
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Guest R, Director de Relaciones con Clientes at NH Collection Bogota Royal Teleport, responded to this reviewResponded 1 week ago

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Reviewed 2 weeks ago
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank farid385
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Guest R, Director de Relaciones con Clientes at NH Collection Bogota Royal Teleport, responded to this reviewResponded 1 week ago
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Additional Information about NH Collection Bogota Royal Teleport

Address: Street 113 # 7-65, Bogota 110111, Colombia
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Bogota
#4 Romantic Hotel in Bogota
#7 Business Hotel in Bogota
#7 Luxury Hotel in Bogota
#20 Family Hotel in Bogota
Price Range: £57 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — NH Collection Bogota Royal Teleport 4.5*
Number of rooms: 251
Official Description (provided by the hotel):
The NH Collection Bogotá Royal Teleport hotel is in the Teleport Business Park, where many multinational companies are based. The hotel is very close to two of Bogotá's major shopping malls, while the colonial-style architecture in Usaquén is within walking distance. The hotel's 251 rooms all offer views of Bogotá and the mountains surrounding the city. Each room features contemporary décor and enjoys natural daylight. And our rooms all have a spacious feel, with comfortable beds and elegant bathrooms. Enjoy dinner at the El Bodegón restaurant, where international and local cuisine is on the menu. In the morning, there's a breakfast buffet and the hotel also features a gym and spa, as well as a pool overlooking the city. ... more   less 
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Also Known As:
Radisson Bogota
Bogota Radisson

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