This hotel certainly has some nice features: the building and grounds are very pretty, and there is a "spa" (an indoor lap pool with a nifty view of the city, a whirlpool, a sauna, and a small
fitness room) that was very competently managed. The rooms are big and have nice views of the city. Probably the best thing about the hotel is that during the day the front desk service is top-notch: they have a very energetic, professional, multi-lingual staff that provides an enormous amount of assistance to travelers, both on business matters and tourist tips.
However, when I stayed here almost everything that didn't involve the front desk went awry: a newspaper was delivered one day but not the next, a heater was requested but not delivered (like most hotels in Bogota, this one has no built-in heat, but has space heaters available on request), the arranged airport pickup didn't meet me at the gate: I had to run around the airport, find a phone, and ask where and when the staff person would be at the airport, a sequence that the transit staff seemed to accept as the natural course of events.
Worse, the customer-friendly staff packs up completely at 11 pm; after that what you're left with is the same service you'd get a roadside model. Often the front desk would be empty during this time (if a guest needed something the guard would rouse the attendant from some side room, where he seemed to be absorbed in some sort of tv show or computer game); at other times the entire ground floor was in "staff only mode", with music blaring full blast and the entire staff lost in clerical tasks, oblivious to the presence of guests.
Of course, whether you find this acceptable may well depend on the rate you get, and whether you're paying your own money. On this topic, let me mention that the hotels price-disclosure is very "special": when I booked my room I was quoted a base rate and then "the rate with taxes"; certainly most foreign traveler (a large percentage of this hotel's guests) will reasonably expect that the
latter is what one would actually pay for the night. No other fee was mentioned during booking, but when I checked out the price was almost $20 higher. The clerk explained that the supplementary fee was not part of the room rate per se, but was a mandatory fee
related to security (and a few other things). Of course, every hotel in Colombia has security, but this is the only one I have stayed at in the country where the amount was not folded into the quoted
If what you primarily need is a corporate-friendly place providing a lot of handholding during the day and are not too picky about other stuff (including price), then this hotel may be the right choice
for you. But even then you might consider alternatives: if you could get one of the higher-end hotels (e.g. Intercontinental) at
anywhere close to the price of this one, it would be worthwhile to move up.
- Official Description (provided by the hotel):
- The NH Collection Bogotá Royal Teleport hotel is in the Teleport Business Park, where many multinational companies are based. The hotel is very close to two of Bogotá's major shopping malls, while the colonial-style architecture in Usaquén is within walking distance. The hotel's 251 rooms all offer views of Bogotá and the mountains surrounding the city. Each room features contemporary décor and enjoys natural daylight. And our rooms all have a spacious feel, with comfortable beds and elegant bathrooms. Enjoy dinner at the El Bodegón restaurant, where international and local cuisine is on the menu. In the morning, there's a breakfast buffet and the hotel also features a gym and spa, as well as a pool overlooking the city. ... more less
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- Also Known As:
- Radisson Bogota
- Bogota Radisson