This hotel is very nice, modern and well located. The service is personalized and the stuff (front desk, cleaning and door men) really go beyond when you ask them for simple things like washing baby bottles or getting a private car to take you around town or site seeing...
The rooms facing the street don't have soundproof windows. We arrived with a 15-month-old baby at 12:00am hoping to sleep well after a long flight. Well it was Saturday and the hotel is so close to where the bars and clubs are that we could hear the nightclub's music and people having fun..I was surprised that they located us with a baby in that room. The rooms in the back are much quieter. Once they moved us everything was ok. However, I was upset that we paid premium and we weren't treated by management as a 5 start hotel will treat clients when they screw up. We expected free breakfast for one day for a very bad night of sleep. Management didn't care. The hotel was pretty empty and from the beginning they located us in the noisiest room. If they were to change the management protocol related to customer service then it would be a great hotel..If you run into issues don't expect the international quality service you are paying for... If you want this location, which is great, consider staying at the Sofitel. Located in the same block
- Official Description (provided by the hotel):
- Hotel Charleston Bogota is currently closed for renovation to re-emerge as Four Seasons Hotel Bogota. In every way, the transformation will provide guests with the city's most exceptional hotel experiences. ... more less
- Reservation Options:
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- Also Known As:
- Charleston Hotel Bogota