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“Had great time at Bogota....”

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Casa Dann Carlton Hotel & SPA
Ranked #41 of 265 Hotels in Bogota
Certificate of Excellence
Mayaguez, Puerto Rico
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Had great time at Bogota....”
Reviewed 14 October 2011

I have just returned from Bogota, Colombia couple days ago. And I had the pleasure of staying four days at the Casa Dann Carlton Hotel. The hotel is in the "zona Norte" of Bogota which is a nice residential and safe area of town. The hotel is near the "Plaza 93" (about a 15 to 20 minute walk) from the hotel. This Plaza is beatiful and has several good restaurants around the Plaza (Square). The Hotel itself is a bit old and room furniture might be needing some remodeling , but the rooms are very clean and spacious. The staff is very friendly and always looking for ways to help the visitor and make them feel comfortable. The breakfast buffet is included. The buffet includes continental, tipical colombian food, fruits, and classic egg breakfast with bacon "rolls" ,etc... The Wi Fi in the rooms is FREE!!!!! You dont see that in other major hotels chains. If you have the time, use the roof top pool, it has water control heater , the water is very clean , great for a morning swim. Has a jackussi with a view. In the same floor there are lockers, Turkish and Regular Saunas. and nearby bathrooms. This area is very clean and has a good vibe. Below the pool, is the Exia Spa, were I got a nice couple massage with my wife and prices are reasonable.
I strongly recomend this hotel.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ar2ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at Casa Dann Carlton Hotel & SPA, responded to this review, 15 February 2017


We thank you for your valuable comments and feedback.
Report response as inappropriate
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525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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  • Spanish first
  • Swedish first
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English first
Bogota, Colombia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2011

I have been there on vacations and business and always received an ecxelent service, food is good and is located in a good area of Bogota. I recommend it specially if you travel for health treatments, since they have a special package for pre and post surgery.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TOURISM-HEALTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at Casa Dann Carlton Hotel & SPA, responded to this review, 15 February 2017


We thank you for your valuable comments and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Cayman
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 September 2011

It’s a good hotel located in a nice area of town.
The cons:
- Lack of Honesty and transparency: we booked via Booking.com at a fixed rate.
When we asked for the bill, we had been presented with higher rates.
After discussing with front desk and reservation for about 1 hour and showing them our online reservation they finally re-adjusted the rates.
Being foreigners we should be exempted of the VAT. This had always been the case at the intercontinental and Radisson in multiple cities in Colombia. Well at the Casa Dann Carlton they refuse to exempt you the VAT. Probably a kick back that goes in the employees pockets.
- The hotel rooms : At the checkin we’ve been nicely upgraded to a bigger room for free.
Problem is that room had a few issues : the hot water wasn’t working in the bathroom, the phone wasn’t working either. We request to change the room, but they sent the maintenance to fix the issues.
Maintenance wasn’t very efficient… After 2 days taking cold showers and have to use my cell phone to call room services they finally changed us to another room. No this not a joke!
The SPA, pools and Jacuzzi : the massage was below average quality. Every time we went for spending sometime in the hot tub the water was cold and had to wait about 1 hour for it to be warmed up.
The Pros :
- Very nice pool, gym, spa area
- Free and high speed internet
- Comfortable beds

Room Tip: Make sure you have hot water and the phone works.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank RicFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe R, Guest Services at Casa Dann Carlton Hotel & SPA, responded to this review, 27 December 2011
Dear Guest

Thank you very much for your comments about your experience at Casa Dann Carlton Hotel. We do aprreciate your feedback as this is what makes us better and improve our service everyday.

Regarding your comments about the problems in the hotel we would like to let you know that the hotel has started a renovation process,whit a new telephone plant and making improvements in our hot water pipes, please let us know when is going to be your next visit to give you a renovating room.

Thanks again for your comments, we are working to improve our service every day.

Hope to see you soon again to give us the opportunity to offer the best service

Best Regards,

Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 August 2011

The staff here is great, Luis the bartender in the lobby bar, is the best. He will take excellent care of you, recommend places to go and even help you with you Spanish. The rooms are very comfortable. The roof top bar has a great view.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EAN_Diver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at Casa Dann Carlton Hotel & SPA, responded to this review, 15 February 2017

We thank you for your valuable comments and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Brazil
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2011

I had the chance to stay one night at Casa Dann Hotel in Bogota, and it was delightful. The room is very big and confortable, with a classic style. I was lucky and got a room in the VIP floor, where the breakfast is served in a separate room just for the guests of this floor. And my room was exactly in front of the breakfast room! No worries, you cannot hear anything from your apartment. Very nice hotel, I do recommen!

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pri_Dres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director de Relaciones con Clientes at Casa Dann Carlton Hotel & SPA, responded to this review, 15 February 2017
We thank you for your valuable comments and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2011

asked for a high floor when I did my reservation one week prior to arrival
did checkin and got room 214 .Terrible, corner of the bulding, in reality 1 st floor just above main entrance . No climate control in this USD 220 per night hotel !!! Heating was very hot so had to open the window very noisy,. even with the window closed very noisy the windows are not sound proof !!
Room is quite big but very drepressive very dark even with all light on, two of them were out asked to fixed, but never happened. All the furniture is quite dark adding to a drepresssive mood. Staff was not helpfull did not look at you when talked to client a lot of chatting between employees seemed that the client were interrupting their conversation Terrible experience , quite different from the rest of the country that is great and quite friendly>
avoid this hotel spend over USD 500,00 and was not able to sleep

Humberto
Brazil

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank htorloni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe R, Customer Service at Casa Dann Carlton Hotel & SPA, responded to this review, 27 December 2011
Dear Guest

Thank you for your comments about our hotel and the staff.

Regarding your opinion about the noise, please accept our sincerest apologies for any aggravation or inconvenience.

We re working to improve our service every day

Thanks again for your comments,We want to reiterate that any suggestion,comments and preferences will be always welcome because it allows us to offer you 100% of satisfaction in your next visit.

Hope to see you soon, to give us the opportunity to offer the best service

Cordialy

Customer service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogotà
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2011

Unfortunately I have to say that I had a terrible experience with a person who came to visit me at the hotel. First the receptionist was very rude, and charged 180.000 pesos . From my point of view it felt more like if you were at a a police station, rather than a luxury hotel. The hotel has a spa that has been under construction for more than a year... I personally think there is also a lack of quality at the restaurant. They use saving lighting bulbs so the lighting inside the rooms is terrible, and the stereos are of very low quality as well. In comparison to the hotels in Bogota, you can find much better locations.

Stayed April 2011, travelled on business
Helpful?
4 Thank Personalshopperbog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Dann Carlton Hotel & SPA

Property: Casa Dann Carlton Hotel & SPA
Address: Calle 93a No. 19-44, Bogota 110221, Colombia
Phone Number:
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Bogota
#22 Luxury Hotel in Bogota
#49 Romantic Hotel in Bogota
#53 Business Hotel in Bogota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Casa Dann Carlton Hotel & SPA 4*
Number of rooms: 326
Official Description (provided by the hotel):
Located in one of the best districts from the city, just 5 minutes away from the beautiful 93rd St Park and different shopping centers such as Centro 93, Retiro, Atlantis Plaza and Centro Comercial Andino, where you can find exclusive stores, restaurants and banks. The hotel has 326 rooms and special capacity for events up to 2300 people in its 13 meeting rooms. Within the hotel you will find Elixia SPA, the perfect place where you can create your own experience that will renew your strength and your vital energy. Our restaurants Trattoria and Mediterranean are perfect combination of flavors, smells and experiences. The exclusive selection of spirits and martinis can also be enjoyed in our bar “Top 94”. The hotel has an exclusive executive floor, where you can find express check in and check out, private restaurant area, minibar, meeting rooms and personalized service. ... more   less 
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Also Known As:
Casa Dann Carlton Hotel And Spa
Casa Dann Carlton Bogota

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