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“Beware of the helpful staff”
Review of Lancaster House

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Lancaster House
Ranked #36 of 267 Hotels in Bogota
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beware of the helpful staff”
Reviewed 24 January 2013

We recently stayed in this hotel in Bogota. The hotel is great value for money (although it was low season in Bogota so I don't know if the same prices apply all year round). The rooms are enormous, comfortable and clean although the decor is rather grim. Breakfast was quite good.
The staff do spring to attention to offer help but we discovered after a day that this seems to come at quite a price. We arranged a taxi through the front desk and the price of the taxi for the afternoon was quoted at 25k pesos per hour. When we arrived back the driver tried to charge us $30 US per hour. It was quite clear to us that the guy on the front desk had organised this with the driver (who is attached to the hotel) and the hotel were very concerned to have us drop the matter.
The bill on check-out was presented as a final figure and we couldn't check the individual items. We weren't happy to take the figure on trust but had no choice as the staff knew we had to hurry for a flight and they failed to produce a bill until we were almost running out of time to get to the airport (and certainly out of time to ask for an itemised bill). We have no proof but it seemed very high..
If you use this hotel and need a taxi or other services hail one outside in the street. Taxis in Bogota are safe and plentiful. Oh - and ask for an itemised bill or watch your tab.

Room Tip: Don't use the hotel driver - grab a cab in the street
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank corriespy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 28 January 2013
Dear Corriespy,
Thank you for your comments. I feel it is important to make clear that when you requested the taxi, it was for travel within the city limits and the price was given accordingly. Afterwards you decided to travel outside of Bogota visiting such towns as Zipaquira and Guatavita.
For any guest an itemized bill is available at check-out. If requested it is given with no delay. Had you requested this itemized bill, it would have been given to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Palm Desert
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2013

Lancaster house is a great hotel, excellent location, big rooms, good value, excellent internet and breakfast included. There were many international guests and I understand the US and other embassies have their guests stay here.

They provided excellent service as I was nervous about visiting Columbia, but Lancaster House arranged a car and driver to pick me up at the airport and then give me tours of both the Salt Catherdal and the city. I felt totally safe at all times.

All staff were completely bi-ligual making communication very easy.

All in all a wonderful place to stay.

Room Tip: I did not use the pool or spa so I have not rated them.
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  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdPalmDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 24 January 2013
Dear EdPalmDesert, We are very pleased to hear that you feel Lancaster House is a wonderful hotel to stay. We pride ourselves in providing a personalized service to our guests. We are glad you enjoyed your visit to Bogota and hope to see you again in the future.
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Bogota, Colombia
1 review
Reviewed 21 January 2013

At the Lancaster in Bogota you feel right at home as soon as you walk in. The owners as well as the personnel will give you a warm welcome and take care of whatever needs you may have. You are not just another number at one of the larger chain hotels. This place has more of a family feeling. Even the chef will walk in and tell you about his specialties of the day. We did a special event in one of the halls and were satisfied in every sense. Easy to get to from any point in Bogota, it is an ideal location.

  • Stayed January 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DannyVoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 1 February 2013
Dear DannyVoll, We are pleased to hear from you and the wonderful experience you had at Lancaster House. We are certainly glad you chose us and hope to have you again as our guest.
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Malmo, Sweden
Level 6 Contributor
112 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 January 2013

When I decided to travel to Bogotá I had no idea where to stay, I found this hotel via internet and I read from lots of guests that his was a nice option.
I don´t regret, Lancaster House was much more than I expected.
This hotel is located close to the Transmillenium transport, you can travel easily to different places with it, Lancaster is close to the zona rosa, unicentro, etc.
If you don´t want to travel in public transport the receptionost will help you with that.
The crew was amazing, they helped us with all the questions we had, they offered a welcome drink in our check in.
We got a suit in the 5th floor with windows towards the avenue, they are very isolated that i could sleep like a little bay. Here you can find al information about Bogota, even a little map of the city and some tips so you know how to travel within the city.
The beds are very comfortable, nice pillows, bathroom, a little kitchen with all you need if you want to make food by yourself.
They have breakfast buffet, very friendly staff. You get satisfied with: fruit, bread, arepas, sausages, eggs, juice, coffee or tea.
The rooms were very clean and you count with safety box, tv, dvd-player.
If you want to get relaxed they have also sauna and a little gym.
After our tours during the days we could spend some time in the little bar they have in the first floor and eat some snacks and have some drinks.
If I travel back to Bogotá I will definitely stay at this hotel with no hesitation.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aragonsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 14 January 2013
Dear Mr. Aragonsson, We are glad to hear that our hotel and staff exceeded your expectations. We hope to have you again as our guest on your next visit to Bogota.
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Malmo, Sweden
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 January 2013 via mobile

Lancaster House is a fantastic hotel. The staff is nice and helpful, from arrival to departure. You can notice they take pride in their work. The rooms are very spaceious. They have a livingroom, a kitchen, a cosy bedroom and a toilet with all the necessary stuff like schampoo, soap, etc...

Breakfast is also very good and you can order eggs in any way you like, or pancakes.

We didnt try the restaurant, but the food in the bar was very good and well served.
The only thing that was not 100% was the location. From the center of the city it takes half an hour in taxi to get there. But it really doesnt matter since you dont want to leave this hotel :)

The wifi signal is unfortunately often a bit weak. But it is free of charge and works in at least one part of the room.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 9 January 2013
Dear Carl A, we are pleased to read that our hotel exceeded your expectations. We are certainly pleased you chose us, and hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
Reviewed 18 December 2012

Lancaster House was absolutely fantastic. The staff went above and beyond to meet our needs. They were always friendly and accommodating. Liz at the service desk was helpful in finding the right contacts and arranging tours and drivers for us. Everyone in general were friendly and helpful.
I will definitely recommend this hotel to anyone who is visiting Bogota.
The hotel is located in the northern part of Bogota, which is safer than the old town center. Conveniently located very close to the Transmileneo, makes it easier to hop on the bus and visit some of the attractions like museums etc. located in La Candelaria area. Grocery stores, banks and restaurants are within walking distance.
Overall, very happy with my stay there..

Room Tip: If you are out late at night and want to sleep in, please be sure to get a room away from the highwa...
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpxavier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 19 December 2012
Dear JPXavier, Thank you for taking the time to write. We are very pleased hear that staff members like Liz made sure your needs were met so that you could enjoy your trip to Bogota. We are certainly pleased you chose us, and hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
1 review
Reviewed 6 December 2012

last week I spent with my wife and 2 children, 4 nights at the hotel, the room was Impeccable, very clean, we got a suite with 2 bedrooms,this is an excellent choice for families with children, you feel at home, each room very comfortable, 2 full bathrooms as well, and a complete kitchen, it is highly recommended hotel for the value, the staff was very very nice with us and our kids, great location, you have all needs less than 5 minutes, even a pharmacy half a block of the hotel, the hotel breakfast it is, very complete and delicious, a lot of options to dine even for children, and again great service. Definitely, we will stay there again on our next trip to Bogota. Congratulations to the hotel management!

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moi980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, 10 December 2012
Dear Moi980, We are glad to hear that your stay with your family was comfortable and you felt at home. We are certainly pleased you chose us, and hope to welcome you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster House

Property: Lancaster House
Address: Paralela 106B | 28, Bogota 110911, Colombia
Phone Number:
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Bogota
#12 Romantic Hotel in Bogota
#12 Green Hotel in Bogota
#20 Luxury Hotel in Bogota
#22 Business Hotel in Bogota
#26 Family Hotel in Bogota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lancaster House 4*
Number of rooms: 55
Official Description (provided by the hotel):
Lancaster House is an all-suite, seven-story, Art-Deco style hotel in northern Bogota. It is located in the upscale neighborhood of Chico-Navarra, near major business, commercial and residential districts, and only 20 minutes from the International Airport. The hotel offers 55 very ample suites ranging from 500 to 900 square feet. There are 45 Junior Suites with one bedroom and one bathroom, and 10 Master Suites with two bedrooms and two bathrooms. Suites on the second floor offer an outdoor private terrace as well. All suites feature a living room that includes sofa-beds, LCD's, Home Theaters, dining room and full kitchen. For your convenience, suites offer complimentary high-speed internet, Wi-Fi, international Satellite TV channels, mini-bar, direct dial, and a safety box. The hotel has 2 restaurants. Gatsby Restaurant offers international cuisine, and monthly culinary festivals. Bistro 106 serves light fare meals, and pizzas in a casual environment. Kosher and Vegetarian meals are available on request. The Chimney Bar features international cocktails, and live music. A business center is equipped with computers, Wi-Fi and broadband internet connection, faxes and more. Six conference rooms are ideal to host business and social events. Fitness center contains cardiovascular, weight-training equipment and a sauna. Other services provided by the hotel include 24-hour room service, turn down service, concierge desk, Wi-Fi throughout the hotel, underground parking, 24/7 security surveillance, and transportation. Lancaster House is ideal for families, business guests and others needing extra space; as well as for those who need extended stay services. ... more   less 
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Also Known As:
Lancaster House Hotel Bogota
Lancaster Hotel Bogota

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