There were some mishaps, such as the room I reserved was not what I was originally given (was shy a bed which they rectified), the pre-arranged driver never showed up to pick us up from the airport (a taxi is actually half the price anyway), & incorrect charges on our bill, upon check out (which they corrected). These things were frustrating, but their head of customer service a Mr. Fausto Penata was always there to fix any problem we had. He even went so far as to walk us to the local Trans (bus) stop to help us make sure we knew where it was, how much to pay and which was the correct bus for us to take, all in a 3 piece suit...this was above and beyond. The free breakfast offered is a huge spread and even has an omelet station! And it's open to 10:30 which is later than most so you can sleep in a bit & still grab a bite. The hotel is a good taxi ride or bus ride away from all of the sites that are located in "Old Bogota", but the bus is less than $1 and taxis drive by the front of the hotel non-stop (easy to hail one) and cheap too, about $15 to most sites. The good part is the area the hotel is in is safe....we walked home from many bars at wee hours and never felt uncomfortable. The room service is 24 hours and the food is really good & reasonably priced. My only problem with it was the language barrier, even when I would read the Spanish right off the menu they still had trouble understanding our orders..they would pass the phone to like 4 different people before our order was actually taken, but like i said the food was excellent and available at 3 in the morning, you just can't beat that! I wish they had small hand towels, to dry ones hands after washing them, drying your hands with your bath towel wasn't fun as it was never completely dry to use after a shower, and the elevators seemed too small for the amount of traffic from the staff using them. I wish they had the TV's in the living room instead of the bedroom, which was awkward for a group of friends traveling together, but these things are not that big of a deal. The rooms have no a/c, but there are fans in the bedrooms & in November this wasn't an issue for us. There wasn't a single English speaking channel on the television (not even CNN or BBC, which I can usually find all over the globe!) I would go back, as the pros far out weighed the cons. And the main pros for us were location, location, location! (and Fausto too!)
- Official Description (provided by the hotel):
- Lancaster House is an all-suite, seven-story, Art-Deco style hotel in northern Bogota. It is located in the upscale neighborhood of Chico-Navarra, near major business, commercial and residential districts, and only 20 minutes from the International Airport. The hotel offers 55 very ample suites ranging from 500 to 900 square feet. There are 45 Junior Suites with one bedroom and one bathroom, and 10 Master Suites with two bedrooms and two bathrooms. Suites on the second floor offer an outdoor private terrace as well. All suites feature a living room that includes sofa-beds, LCD's, Home Theaters, dining room and full kitchen. For your convenience, suites offer complimentary high-speed internet, Wi-Fi, international Satellite TV channels, mini-bar, direct dial, and a safety box. The hotel has 2 restaurants. Gatsby Restaurant offers international cuisine, and monthly culinary festivals. Bistro 106 serves light fare meals, and pizzas in a casual environment. Kosher and Vegetarian meals are available on request. The Chimney Bar features international cocktails, and live music. A business center is equipped with computers, Wi-Fi and broadband internet connection, faxes and more. Six conference rooms are ideal to host business and social events. Fitness center contains cardiovascular, weight-training equipment and a sauna. Other services provided by the hotel include 24-hour room service, turn down service, concierge desk, Wi-Fi throughout the hotel, underground parking, 24/7 security surveillance, and transportation. Lancaster House is ideal for families, business guests and others needing extra space; as well as for those who need extended stay services. ... more less
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- Also Known As:
- Lancaster House Hotel Bogota
- Lancaster Hotel Bogota