I stayed in the Windsor for 19 nights as I was in a business trip in Bogota. It's quite a long time to be in a hotel. You cannot expect everything to be perfect over such a long period of time, and yet there are some things that the Windsor could do much better. To begin with, the person in charge of cleaning my room threw away stuff without me requesting it. Not once or two or three times, but four. The first time were a bunch of newspapers that I had brought from the UK and that I hadn't read it yet. They were in my desk and that person understood that they were rubbish. The other three times were bottles of waters that I was using. Despite my complain, they kept throwing away my bottles.
Other issue was security: my room had a window to an interior corridor, and twice that window was left open by the person cleaning my room. It was like leaving the door wide open - unaceptable.
Breakfast was not very varied and although some of the food in the room service was good, other was simply unedible - like some carpaccio that I ordered one day, which was simply disgusting.
Laundry came a couple of hours later than I was told, which caused me to cancel an appoitment.
And finally the parties. There were two other people in my team and one of them, who was staying two floors above me, had to change hotel because in the sixth floor there were parties a couple of days per week with music quite loud till very late.
All in all, a dissapointing experience. The front door of the hotel shows five stars on it but the quality of the service is far from it. The worst part of it was the feeling that I had to be complaining every single day for a new reason, which is a very tiring experience.
Having said that, the staff always tried their best to deal with these issues but... sometimes the only thing they could do was apologize. And an apology is ok the first time, but after the problems come back again and again, is simply not enough
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Hotel Estelar Windsor House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ghl Hotel Windsor