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“A Very Good Hotel for Business Travelers” 4 of 5 bubbles
Review of NH Bogota Metrotel Royal

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NH Bogota Metrotel Royal
Ranked #66 of 267 Hotels in Bogota
Certificate of Excellence
Sarasota, Florida
Level Contributor
129 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“A Very Good Hotel for Business Travelers”
4 of 5 bubbles Reviewed 30 November 2013

I was impressed overall with the hotel. While business travelers will find the location perhaps advantageous, the locale is not for tourists, visitors, and the like. The staff were obviously well-trained (except for the desk clerk checking me out - a 22-minute ordeal). Every employee, from reservations, restaurant, security, and bellboy were pleasant, polite, friendly and treated guests like "special guests." The breakfast buffet is very tasty and offers a wide variety of choices, some of which change day-to-day (the 4 or 5 hot food choices). The juice selection is very good, but many were disappointed with - by contrast - the slim pickings of fresh fruit. Every morning, without fail, I had to catch the attention of wait staff for both my initial cup of coffee, and the usual re-fill. This, and the check-out inteminable wait are the only two black marks on this otherwise very good hotel and the experience. And, for value, the price is, indeed, right.

Room Tip: The "Royal" chain in Bogota (where many friends and colleagues have stayed as well) is a w...
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lennie_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Guest Relations Manager at NH Bogota Metrotel Royal, responded to this review, 24 December 2013
Google Translation
Estimado Huésped, gracias por darnos a conocer sus comentarios tan enriquecedores. Nos encantaría tenerle nuevamente con nosotros para brindarle todas las opciones que ofrece nuestra privilegiada ubicación tanto para turistas como viajeros ejecutivos, ya que para ambos casos contamos con multiples opciones para hacer de sus viajes una experiencia inolvidable. Tomaremos en cuenta todos sus aportes ya que estos nos ayudan a mejorar la calidad de nuestros servicios. Gracias por habernos dado la oportunidad de servirle como su anfitrión en Bogotá.
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385 reviews from our community

Traveller rating
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    71
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tirupur, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 November 2013 via mobile

I was in this hotel for 5 nights , the service was good, pricing commensurate with their services, main staff well trained in English , courteous staff in the Dining area besides spacious rooms all are maintained well. Will b in the same hotel whenever I comes to Bogota.

Stayed October 2013, travelled on business
Helpful?
Thank Aravindan5868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Guest Relations Manager at NH Bogota Metrotel Royal, responded to this review, 24 December 2013
Google Translation
Estimado Huésped, gracias por habernos dado la oportunidad de ser sus genuinos anfitriones en Bogotá. Siempre es muy grato saber que el compromiso y profesionalismo de nuestro personal se ve reflejado en la calidad de nuestros servicios. Esperamos su pronto regreso a esta su casa.
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Medellin, Colombia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 October 2013

I traveled with a group of students and we are all happy with our stay at Royal Park. Staff are friendly and always willing to help with anything you might need. Rooms are comfortable, clean, and well-furnished. Breakfast buffet is generous and includes samples of typical Colombian food, which indulges both locals and foreigners. Front desk staff are 100 % customer/oriented. I definitely recommend staying at Royal Park, either for business or holidays.

Stayed October 2013, travelled on business
Helpful?
Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this review, 28 October 2013
Google Translation
cada uno de sus comentarios nos llena de motivos, nos alegramos que tanto usted como sus alumnos tengan el mejor de los conceptos de nosostros, esta sera su casa; lo invitamos a volver a nuestra ciudad y aprovechar todos los servicios que le ofrece nuestro hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
1 review
5 of 5 bubbles Reviewed 7 October 2013

Front desk is impeccable with kind and spot on people.
Prices are vey sensible..
Situated in the financial area of Bogota, close to banks, malls and the gourmet area (zona G).

Thanks to the front desk coordination and specially to Maria Fernanda.

A place to be back in Bogota.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this review, 28 October 2013
Google Translation
Gracias por sus comentarios, le haremos extensivas sus felicitaciones Maria Fernanda, esperamos vuelva pronto y pueda disfrutar de los servicios extras que le ofrecemos en este su hotel.
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Vigevano
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

I just came back from a business trip in Bogota and stayed at the Royal Park Metrotel.
The room was superb. Excellent furniture, a kitchenette and all the kitchenware and appliances that you need.
plus the service: the hotel staff took so good care of me.
I stayed for two weeks only but it was like I was having a personal butler at any moment.
I had a lumbago, couldn't even stand straight and they got the medicine delivered to the hotel directly.
Delightful the guest service and a special thanks to Miss Johanna and Miss Nigireth.
Will certainly be back.
Alfredo

Room Tip: Higher Floor and street side or you will have the A/C units noise all time long
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alfie1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this review, 28 October 2013
Google Translation
Señor Alfredo, muchas Gracias por sus Palabras, este sera su hogar en nuestra ciudad, esperamos se haya mejorado del lumbago y contamos que en su proximo viaje pueda volver a alojarse con nosotros y seguir prestandole el mejor de los servicios. GRACIAS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 August 2013

Rooms were comfortable, friendly and helpful staff, well located & good Spa.

Only one complaint - they need to change the showers in the room. Otherwise the entire stay was great.

One of the Bilingual Taxi drivers ( I'm forgetting his name ) needs a mention. He was extremely helpful as a guide.

Would stay here again.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Anuj270285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this review, 28 September 2013
Google Translation
muchas gracias por sus comentarios, todos ellos nos enriquecen para seguir mejorando dia a dia, siempre sera bienvenido y esperamos a futuro seguir cumpliendo con sus expectativas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
248 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

Was at this hotel for four days for a business trip. Very comfortable meeting facilities. Very professional and friendly staff. English was spoken by many making it easy. Great fruit in the breakfast buffet. Good dinner choices.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ReginaPhelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
servicio al cli... R, Director de Relaciones con Clientes at NH Bogota Metrotel Royal, responded to this review, 14 June 2013
Google Translation
gracias por esos buenos comentarios, esperamos dia a dia seguir mejorando y poder seguirle brindando un mejor servicio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Bogota Metrotel Royal

Property: NH Bogota Metrotel Royal
Address: Calle 74 No. 13 - 27, Bogota, Colombia
Phone Number:
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#25 Spa Hotel in Bogota
#25 Best Value Hotel in Bogota
#33 Family Hotel in Bogota
#38 Romantic Hotel in Bogota
#69 Business Hotel in Bogota
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — NH Bogota Metrotel Royal 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
The RoyalPark Metrotel is ideally situated for visitors to the area. It has a welcoming atmosphere that emphasizes friendly and hospitality service. The hotel has excellent facilities as well as comfortable guest rooms , executive floor, apartasuites and public areas. The Hotel has 18 meeting rooms with acoustic insulation for Business and social meetings. It is located 35 minutes from El Dorado International Airport. Two blocks from the financial and business district of Bogotá. It is within walking distance to the best malls bars restaurants and boutiques. State- of- the-art Fitness Facility. ... more   less 
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Also Known As:
Royalpark Metrotel Hotel Bogota
Metrotel Royalpark Bogota

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