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“Nice hotel but bad service” 3 of 5 bubbles
Review of Grand Hotel Montabo

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Grand Hotel Montabo
Ranked #8 of 8 Hotels in Cayenne
Nieuwerkerken, Belgium
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel but bad service”
3 of 5 bubbles Reviewed 24 November 2013 via mobile

Positif : Clean rooms, small but nice swimmingpool, busstation just on the entrance, hotel just on the beach,

Negatif : bad smell in the rooms, very bad service for clients. Reception doesn't want to call to reserve any restaurant in town, because they have own restaurant. Breakfast needs to be eaten in hotel. It is not possible to take it with you when you are doing an excursion from 6 am. You have to pay extra, even if your breakfast is included in your room.

Stayed November 2013, travelled on business
Helpful?
1 Thank Regina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 reviews from our community

Traveller rating
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    126
    81
    32
    26
See reviews for
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152
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Copenhagen, Denmark
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

Located by the beach, with a swimming pool and commodities, this is a nice hotel.
Rooms are clean, even though mine was a 'smoking' one, and therefore smelled old smoke a lot, next time I'll ask for a non smoker room.
The bathroom is convenient, in Novotel standards.
Free parking lot. You need a car to access the city, there is a bus stop very close to the entrance, but I honestly don't know where it goes.
Free wifi, that has some issues, but they try to fix this.
The restaurant is expensive, waiters are nice, but not really motivated and slow. Not much of a choice of alternatives restaurants outside anyway.
Very average breakfast.
Note that locals seem to enjoy the week end promotions, so if you stay on week end days, anticipate your booking.
For that price, there is a higher level hotel downtown.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Fraddk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

The hotel is very nice, tropical lush. On the beach , the sea water is muddy due to the proximity of the Amazon estuary. The hotel , staff , food are great . Not far from Cayenne down town . Very quite hotel

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank xaviercap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svendborg, Denmark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

Excellent service, helpful staff, they made all the arrangements for pick up and drop off to the airport and even helped me change my flight. The staff helped me pick up for small souvenirs. Downfall is that it is a place to have a group of person to tour. lovely place and great competent staff didn't expect 4star service. Will def. be there soon again. Oh its a bit pricey but well worth it.

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Keirontt0301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
55 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 10 July 2013

Novotel in Cayenne is surely having its clients, there are simply not much choice.

I liked the open area for the reception, but moving down the hall, you had a bad smell of humidity. I guess the fact of being so close to the jungle, nevertheless, not nice.

Fitness room is sparse (disappointing), pool is ok.

I like the decor of the lounge area and restaurant. Allthough I had a bad experience with the service - which was extremely slow and billed me wrongly.

The suggested taking a look at the turtles in the early morning, which I had. While at the beach I was attacked by somekind of mosquito/flies. I had more than 100 hundreds bites. Nobody seem to have heard about this before at the hotel (which I find strange) and didn't really bother about me flagging a bit of a worry with the fact of being attacked by swarms of flying things not noing the consequences. Well, if it happens to you, don't worry, it will itch for some days and swallow up but eventually will disappear!!

Not sure what you will do in Cayenne if not there for business! Although Mediocore, it is probably your best choice in Cayenne.

  • Stayed June 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank stoffert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port of Spain, Trinidad
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 14 June 2013

There aren't too many choices in Cayenne and if you're there someone else is likely paying the bill. For those two reasons, this hotel isn't bad. If it were located in an area with more options or if it's on you to cover the cost, you'd be much better off elsewhere.

Positives
1. Good location near the sea but a little separated from town
2. There's a nice pool big enough for doing laps.
3. The staff is generally good and can arrange drivers, etc.
4. Rooms are fairly nice but simple

Negatives
1. The cost is way too high for what you get
2. While the hotel is generally in good condition, there were random items (like shelves and some kind of partition) scattered around the stairways, etc., almost like they were trying to figure out where to put them.
3. The restaurant is expensive and not particularly good
4. Rooms are quite small

Overall, it's not a place you want to stay for weeks on end but if you're in Cayenne for business then it's fine for a short stay.

  • Stayed August 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WillEyres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Montabo

Property: Grand Hotel Montabo
Address: Route de Montabo | Chemin Hilaire, Cayenne 97300, French Guiana (Formerly Novotel Cayenne)
Phone Number:
Region: French Guiana > Arrondissement of Cayenne > Cayenne
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Cayenne
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Hotel Montabo 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Close to Montabo Beach, a nesting ground for sea turtles, and 3 km from the heart of Cayenne, the 3 star Grand Hotel Montabo (ex-Novotel Cayenne) features a restaurant, a bar, meeting rooms and an outdoor swimming pool surrounded by tropical gardens. Offering 104 airconditionedrooms, including three for guests with limited mobility, the hotel is a perfect base for a visit to the Guiana Space Centre or the rivers of the Amazon. 16 Km from the airport, the hotel is ideal for a family trip or holiday in French Guiana. ... more   less 
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Also Known As:
Novotel Cayenne
Cayenne Novotel

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