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The Shady Rest Hotel
Ranked #6 of 15 Hotels in Port Moresby
Certificate of Excellence
Reviewed 10 February 2013

Port Moresby hostelry infamous for having about as bad a value for cost as anywhere on the planet. $170 usd gets you an absolutely wretched experience at the Shady Rest. Be prepared when their airport pick-up fails to materialize despite e-mail confirmation. Phone from arrivals, appearance of their beat-up van gives a preview of what you're in for. Pre-payment demanded at check-in, with very bad foreign exchange rate. Hotel compound location is near nothing walkable; cab to anywhere a minimum 20$. Three room sizes. Smallest are miniscular and are not an option, unless you are there for a by-the-hour assignation, and can tolerate the impermeated smell stench. The medium sized-rooms also claustrophopic. This one had no window, except bathroom open air grate onto outdoor corridor. Air in room is fetid, with the smell. Need AC on constantly. Flimsy door and lock, big gap on bottom for insect access. No internet here, TV volume kept cutting out, or picture, unusable. The tepid stream of hot water a long time in coming. Bathroom, small, shabby, poor lighting. (this room is not 24 sq.meters, despite what the Indian ownership says.) Overall a cheaply constructed, motel-like building, nearly decrepit. Bar bottles are loaded into a truck parked below rooms, glass slamming either after bar closing or else first thing in the morning, the sound to wake up to. Restaurant over-priced, but at least the 20$ sandwich was not inedible. Large Indian menu, as ownership is Indian Hindoo.Half-litre of water, they sell for three usd. Nothing complementary, no water. In bath, a cheap small soap, and small packet cheap shampoo. And lastly, a required key deposit is 100 kina. Pay for your room by credit card, they add on the key deposit and refuse to refund it. Instead they try to make you take a hundred kina in cash. Papua staff is nice, but stressed and inflexible, apparently from Indian Hindoo ownership management. Free shuttle to airport took off 20 minutes late. A brand new hotel not yet on tripadvior-- pretty nice priced at 400 kina with gym -- has just opened across the street from this mess which has absolutely nothing to recommend.

  • Stayed: January 2013, travelled solo
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9  Thank Paubranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illuzone, Manager at The Shady Rest Hotel, responded to this reviewResponded 13 February 2013

A million thanks for your review. Thank you for posting pics illustrating that renovations are ongoing at the hotel and that our place is gated and very well secured in a city rated by the United Nations to be one of the most insecure in the whole wide world. Our patrons can rest assured we take their safety and security very seriously and have a total of 24 security personnel looking after their well being. All the Consulates and Embassies of course do warn people not to go by foot anywhere in the city day or night.

While we appreciate reviews and hope that our patrons will continue giving us feedback whether good or bad. Once in a while we have to respond when we discover that the facts are not exactly as reported by a well meaning person but are a "little bit" overdone.

Upon investigation we discovered a few things that we would like to mention:
1. You were a walk in customer and did not have a prior booking. The question of a pick late or otherwise does not therefore arise at all.
2. In Papua New Guinea the banks do not have a system of putting holds on available funds on credit cards and therefore we cannot take deposits. They also do not allow us to do refunds, hence our policy of giving cash refunds of the key deposit to the clients. Most patrons love the idea of getting cash back but i guess like in everything else in life there must be one exception.
3. Key deposits are pretty much standard in all the hotels in Papua New Guinea as improper checkouts and the fact that things do often walk away somehow from the rooms.
4. Thank you for taking a picture of our current rates that illustrates that our rates are very affordable in a city where hotels are ultra expensive
5. Our Club Sandwich is twenty kina (about $9.00 at current exchange rates) and not $20.
6. Only 33% of our menu offerings originate from the whole Indian subcontinet.
6. We are not Hindus (note the correct spelling is not Hindoo). One of our nine chefs does certainly follow the well respected Hinduism epistomology however he was in India on his leave when you stayed at the Hotel
7. A subcontractor does come in a truck to pick up empty drink bottles for return or recycling usually once a week and normally around 11:00 in the morning. We do regret and apologise if the noise disturbed you.
8. You did forget to mention that you forcefully prevailed upon the Front Office Manager (not a Hindu either) and a Duty Manager (a Papua New Guinean) by telling them you would ride a terrible review if they didnt, to get the Airport Bus to take you to the Airport so that you could exchange your money there as you werent happy with the Admin fee charged of .025 percent by us. By the way I am currently in US and the hotel here whose name starts with M and ends with a T, who by the way has exactly the same type of shampoo, conditioner and soap that we have in our rooms - the only difference being the logo on their items - charged me .30 points (about 12 times as much) to exchange my money. Of course while you took the bus away on this unauthorised trip, other patrons had to wait for their rides!
9. Both our Airport Van and Bus were both bought within the last 2 years and are in great shape.
10. The driver of the bus did not come to work for two days as he was depressed when you told him that he shouldnt worked for "Hindoos" and should be getting paid more as our rates were much lower than people in the US. One would excuse this and say that you must have somehow forgotten that you were in Papua New Guinea. We do pay Papua New Guinean market rates and not first world market rates and one would think that such a conclusion would be pretty obvious. Pity now he will make less this fortnight as he missed two days at work.
11. We do regret if the room was not upto your satisfaction but Port Moresby is quite humid and the aircon pretty much is a necessity to keep the air seem fresher. The whole block containing superior room that you stayed in is slated to go into renovations starting in the next couple of weeks (as soon as our 14 new furnished suites in ouir new section are completed).

Thank you once again for your review. We will certainly look into how we can improve our offer.

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Reviews (66)
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47 - 53 of 66 reviews

Reviewed 7 October 2012

I was in Port Moresby last weekend and enquired for prices in lots of motels and the prices were surprising, I enquired at this motel and was told that it costed K319.00 for a premium room that i decided to purchase for 3 nights and it was really good, my wife and i really enjoyed it staying there. It was also quite and the VIP bar had some karaoke beats going on and we loved seeing that, but a slow quite local life band at the bar next time will be entertaining. I'll be traveling to Port Moresby next weekend and hope the price will remain the same.
Thanks Shady Rest for a good price in and expensive city.
Any visitors or tourist planning to travel to Port Moresby, than I recommend this place for you and your partner. Happy Holidays.

Room Tip: Just enquire for the price that suits you.
  • Stayed: September 2012, travelled as a couple
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3  Thank dudAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illuzone, Owner at The Shady Rest Hotel, responded to this reviewResponded 10 October 2012

Thank you for your review and suggestions. We are happy to have made your stay a pleasant one. We will definitely explore the possibility of hiring a local band on some nights playing some soft nice music.

The new prices are part of our 15th Anniversary Celebration special and we intend to keep them valid, and will do our best to maintain them, until at least February 2013.

We are sure you will enjoy your stay this weekend with us again and please feel free to contact the General Manager or any our Management staff for any special requests.

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Reviewed 18 September 2012

The Shady Rest Hotel in Port Moresby is much like a Motel 6 hotel in the United States. It offers simple rooms with the basic equipment: double bed, a writing desk and chair, a flat screen color TV, and a bathroom with a shower. Of course, being in super pricey Port Moresby, the room rate is more than four times the price of an American Motel 6 room; I paid 398 kina or about US$ 185, not including breakfast.

My second-floor room was air-conditioned and relatively quiet. The hotel offers room service, but it was simple to go downstairs to Mr. Mike’s and order a delicious pizza, then bring it up to one’s room.

The hotel has a restaurant on the first floor, and a good bar on the second floor. The staff in both places were friendly and efficient.

The Shady Rest offers free pick up and drop off service at the Port Moresby Airport, which saves one approximately $15 each way.

To me, this hotel was a rip-off price wise, but it was also the less expensive moderately-price hotel I could find in Port Moresby. In addition, I found the property to be quite safe, which is extremely important in that crime-ridden city.

  • Stayed: September 2012, travelled solo
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5  Thank Cyclopath43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illuzone, Manager at The Shady Rest Hotel, responded to this reviewResponded 20 September 2012

Thank you for your review and pointing out that we are the only moderately priced hotel in Port Moresby and we have good security, room service, a nice lounge, restaurant, great pizza and great service among other things.

Pricing and rates are a function of location, costs, supply and demand among other factors. Like mentioned before Port Moresby is an expensive place. As there are no local industries everything has to be imported from Australia or New Zealand or other countries. This includes food items as well as vehicles, furniture, building materials, linens and qualified staff! To give you a simple example, a pint of milk which one can purchase from Safeway in US for 99 cents is brought in from New Zealand and the supermarket here sells it for Kina 21.00 (US$ 9.00). Tomatoes are k29.95 (US13.00) a kilo. Similarly everything we purchase cost a lot more.

Comparing us to a Hotel Chain in US is a little unfair. US has a population of 300 million and have over 60 million tourists in addition to business visitors and everything that a hotel needs is either manufactured in US or easily available and ten times cheaper. We have a population of 6 million and lack infrastructure and have less than 10 thousand tourists and a few more business visitors.

Motel 6 used to charge $6 a night, hence the name, and now of course charge nearly $50; but they do not have any security issues or sourcing issues that would be comparable to ours. They do not have to import skilled labour or bring in any day to day necessities. I am sure if they were in PNG they would have to change their name to Hotel 400.

Some good news though. We have just reduced all our rates again and our base rates now start at K249 ($100) for an ensuite double room. Please contact Reservations for more details.

Most of our customers consider our facilities and services satisfactory and not surprising our occupancy figure for the last five years have been over 95%. Most of our clients are business clients and they appreciate the proximity to the airport and to the business areas and medical facilities and the fact we are a destination point with air con rooms, good restaurants, lounge, gaming area and a hair salon in a safe and secure facility in a "crime ridden city". This, in my opinion, in itself should be worth five stars! Thank you

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Reviewed 18 July 2012

I stayed here for 22 nights and unfortunately did not get any dscount for my long stay. You will recieve coffee and sugar as ration and creamer will only be given if requested. Expect few cockroaches to hand around by your bedside. TV remote cannot be located by hotel staff and despite several reminders and trying different remot I gave up. It was unpleasant to walk to the TV every time I needed to change channel, adjust voulme and switch off. If I put the volume up using the manual key the TV will go off and you have to be quite gentle and adjust how you press. Room rate is reasonable in a city where everything is overpriced. PIZZA was good and value for money. The restaurant however charges like injured bull and not really value for mony. I ate twice and preferred to eat outside as there are some good eating places in the city where I was working. In terms of security it was ok as nothing happened during my stay. Room service is ok as cleaning ladies try their best to keep rooms clean. I havnt tried a Weigh Inn however local staff suggested its better than Shady & room rates are competitive as well.

Room Tip: Dont make a mistake of paying upfron for a long stay instead pay for few days and try out the place...
  • Stayed: June 2012, travelled on business
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2  Thank Hidden T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illuzone, Manager at The Shady Rest Hotel, responded to this reviewResponded 1 September 2012

Thank you for your review. Our staff have been made aware of your concerns and experience.
We are not sure who you had approached at the Hotel but the Management would have definitely considered a discount and also replaced the TV in your room. Remotes in PNG do have a way of walking away and sometimes are impossible to replace.

While we do get a lot of compliments for the quality of the food and the size of the servings in our restaurant and our selections range from $7 and up, we can certainly understand and appreciate that not all people will necessarily will be happy. Some items on the menu may seem to be expensive but in a country where everything from vegetables to fruits, spices, milk and even meat are imported, we are forced to decide between offering these items at all to our patrons or put a price that may be considered a little high by some people. We do make an effort to check prices at our competition regularly and in fact keep them at least 10% to 20% less than at comparable establishments. We have, however, asked our Restaurant Manager to revise the Menu and review the prices of the offerings without compromising the quality.

Thank you once again.

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Reviewed 17 January 2012

We were initially quite worried having chosen the only reasonably priced hotel in Port Moresby. We had read some of the reviews on here and didn't know what quite to expect. But we were pleasantly surprised. Our transfer from the airport was on time and driver was quite talkative and informative about Port Moresby and gave us some good advice as to where to go and what places to avoid.
The hotel room was very interesting. We were given one of their theme room (the Highlands Room) and the large wall mural in the room was very impressive. The room was fair size with modern amenities and thank god the aircon worked as it was a very hot day. The restaurants served pretty good food and the helpings were quite large. The Pizza Restaurant was well worth the visit and the outdoor seating was quite pleasant.
The Canadian run hair salon onsite was reasonably priced and for the first time in my life I didn't feel rushed and got some great advice on hair care and management. The Karaoke Lounge was a bit noisy but a heck a lot of fun. All in all a pretty good experience.

Room Tip: Ask for a local theme room.
  • Stayed: December 2011, travelled as a couple
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5  Thank TorontoChef99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

This hotel seems to attract mixed reviews but my experience there is generally positive. Some recent reviews comment on the noise from the night club, which is strange, as the disco has been closed all this year at least.

The rooms are clean and the "haus meries" do a good job, though there is a down-side when they start their cleaning at odd hours of the night (such as 1:30am...), as the furniture is heavy and the walls thin. Management is aware of the problem and is correcting it.

The restaurant food is generally good. The restaurant has recently hired a Filipino chef and he is doing an excellent job, especially with the Japanese and Asian buffets. Wine is average and exorbitantly priced so stick to the local beer.

There is an upstairs bar which is noisy and unless one likes karaoke (an ancient form of Japanese torture...), maybe best avoided. However, there is a very pleasant beer garden where one can also eat and smoke if one wishes.

Generally, this hotel is quite good value in a VERY expensive town.

Room Tip: Pay the extra for the deluxe rooms.
  • Stayed: November 2011, travelled on business
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4  Thank santafe_kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

Port Moresby is notoriously expensive, but if you can find an alternative to this vastly over-priced hotel with tiny rooms, do so. The restaurant, offering the home cuisine of its Indian owners, is also absurdly expensive.

Under no circumstances should you opt for the cheaper rooms nearest the adjoining nightclub or you will get no sleep.

  • Stayed: August 2011, travelled solo
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1  Thank danguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illuzone, Manager at The Shady Rest Hotel, responded to this reviewResponded 8 February 2012

While appreciate reviews whether they are complimentary or negative and they form the basis on which we try to improve our offer, sometimes it makes you wonder if the reviewer stayed at our hotel or elsewhere.

The review in question is reflects inconsistencies if not incorrect. For one our Deluxe rooms are 24 sq meters and our Premier Rooms are 44 square meters which would be considered a fairly big size for hotel rooms in our range. Secondly we are by far the most inexpensive hotel in Port Moresby and have been so for at least the last four years. Thirdly, we closed the noisy nightclub but very well patronized and profitable nightclub in consideration of our house guests comfort over 18 months ago.

Furthermore, out of 88 selections in our Menu, only 32 items are of Indian Cuisine. We are also well known for our Steaks, Japanese Food, Seafood and pizzas. Yes we are definitely reputed to have the only authentic North Indian cuisine in PNG but we are certainly not just an Indian restaurant. BTW the owners are an Australian of Brunei origin and a Canadian of Kenyan origin. The eleven chefs are Indian, Sri Lankan, Philipinno, Africans and Papua New Guineans. Upon request they will make the food as per your preferences and even make items not on the menu. Lastly, we serve items from $2 upto $24 and are certainly not considered "absurdly expensive" On the contrary in a country where we have to import everything from kitchen equipment, cutlery, paper products, linens, meats, spices, fruits and vegetables, sauces, pastes, butter and even milk, most of our customers consider us a very reasonably priced restaurant with great food. Please one and see for yourself. Thank you.

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Additional Information about The Shady Rest Hotel

Address: Sec 4 Lot 7/8/9 Taurama Road | P. O. Box 206, Gordons, Port Moresby 121, Papua New Guinea
Region: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Casino and Gambling Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 15 Hotels in Port Moresby
Price Range: £94 - £97 (Based on Average Rates for a Standard Room)
Number of rooms: 74
Official Description (provided by the hotel):
The Shady Rest Hotel, one of Port Moresby's top hotels, is conveniently located 7 minutes from the International and Domestic airports and 5 minutes from the business district. Entertainment and other options include the Cellar Steak House featuring the best steaks in town, PNG's only authentic Indian Restaurant and the all you can eat buffets showcasing the vast talents of our chefs every Tuesday and Friday nights. The Hotel also features prepaid wi-fi access, a well-stocked wine cellar, a gaming lounge, the Tapas cocktail lounge, a big screen karaoke lounge and a beauty salon with a souvenir shop. Also onsite is Mike's Pizza Company Take away Pizza featuring PNG's best Pizzas. ... more   less 
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