This hotel is at best a 3 star - but it is incredibly overpriced at about 750 Kina per night ($350 AUD). The rooms are OK - fairly basic. My main issues were with the staff and their cleaning of the pool deck at night. They used a scrubbing bash broom which made a terrible noise up through the 3 level rooms above the pool.
Add to this the constant stacking and re-stacking of the aluminium chairs in the pool area at between 0300 and 0500 hours and the stream of drunks yelling and fighting as they leave particularly on Friday and Saturday mornings - and you get a bit of an idea.
Security is an issue. There is only one layer of security and that is the room door itself. I had my wallet stolen from my room (which was the last straw for me - it is then that I bailed out and went elsewhere).
A collegue who was one floor down told me that he had a drunk local come and try to break into his room - making claims that the room was his and that my collegue was an intruder. Calls to the front desk raised no security response!
Going to the duty manager with a complaint made no difference and I had 3 nights without sleep before I bailed out. One of the previous reviewers mentioned that the staff were great - UNTIL you complain. I agree with that 100%. This is a hotel where service is a concept either not understood or not engaged with by the staff.
The secure car park is meant for guests only - but on a Thursday or Friday nights security let just anyone park in there. So drive back about midnight on one of these nights and you'll be lucky to get a park.
The pool is for house guests only but on a long weekend there are dozens of locals in there.
The food in the restuarant is quite good and the pizzas are great. But if you order room service expect your meal to arrive cold and after a very long delay. That happened to me twice.
The cleanilness of the rooms is questionable. I had a mouse in my room - now a mouse doesn't worry me too much but some people would be unhappy with that. The room also had several gekkos running up the walls.
The bed was comfortable and had it not been for the constant noise I would have had a reasonable nights sleep.
One indicator to me about how a hotel is caring for its guests is the equipment that the hotel provide. Ela Beach provides the cheapest gear it can. Toasters and irons are the cheapest and nastiest that could be found on the market. The iron in my room had no effective heat control and it burnt one of my shirts. Again - a complaint brings little joy.
If you only need a room for one or two nights - AND it is early in the week - AND you don't get a room overlooking the pool deck you might be alright - as long as you don't complain.
I shifted to the Holiday Inn - where the rooms have all just been renovated and I rate the Holiday Inn much MUCH higher...and it has 4 layers of security before you get to your room AND it is quiet.
- Official Description (provided by the hotel):
- Welcome to Ela Beach Hotel & Apartments! Meet, Stay and Play at Ela Beach Hotel and Apartments, overlooking Port Moresby's Ela Beach. Situated in close proximity to the CBD, the Hotel offers 97 well-appointed rooms and apartments (92 Hotel Rooms and 5 Apartments), including the popular Beachside Brasserie. Recently completed are the Premier suites which offer modern, luxury rooms with a private lap pool, guest's gymnasium, and business centre. Management is currently implementing a maintenance program for the other hotel rooms. 2014 World Luxury Hotel Awards Winner: Luxury Diplomatic Hotel - Australasia & Oceania Luxury Coastal Hotel - Papua New Guinea ... more less
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