My stay at the Crowne Plaza was a frustrating mix of good and bad, which started before even arriving at the hotel.
Given that the great majority of visitors to Port Moresby are business-travellers and that there are generally only a couple of international arrivals per day, one might think that the Crowne would make an effort to actually have their shuttle bus meet the incoming flights. But no, despite representatives of almost every other hotel in town being at the airport - no-one from the Crowne. Eventually a rep for another hotel took pity on me (and a couple of others) and called the hotel on our behalf, after which we waited another 30 minutes or so for the bus to arrive. No apologies, nothing. Grumpy driver…
After a smooth check-in, I was escorted to my room only to find that the air-con didn't work. The porter insisted that the room would cool down, but after waiting 45 minutes for this to happen, I called the front-desk and asked for maintenance to come and check the air-con. After another 2 calls (more on that later) they finally arrived and after a couple of minutes fiddling with the thermostat and concerned looks, announced that it was in fact, dead. They also mentioned that pretty much the whole of the 9th floor was suffering the same problem, Long story short:- I finally received a room with functioning air-con on the 3rd attempt, and after sitting in the Club Lounge for 40 minutes whilst the Manager found a room with working air-con.
For most of the rest of my stay things went smoothly enough except for a curious fact:- SPOONS!
It appears that spoons must be higlhy-valued and in short supply at the Crowne, because almost without exception, every time I ate in the restaurant over the next 12 days, I had to ask for spoons. Tea-spoon for coffee/Tea? hah… Breakfast buffet with a big spread of cereals, fruit etc, things that would be eaten from a bowl with spoons, but no spoons on the tables or buffet. Asking for one would evoke much action and apologies and I would get my spoon. This became a running joke with the staff every day, but spoons never appeared on the tables or the buffet my entire stay.
The last irritating thing at the Crowne is the complete lack of courtesy and service when trying to achieve anything when using the phone. Any request would get a 'call you back" which needless to say, never came. My last night, I had to call housekeeping 5 times before I finally managed to get laundry delivered back to my room. No explanations, nothing. Room service? Wait 1hr and call - 'we'll call you back" - err.. no you won't.
The Crowne used to be able to get away with this kind of couldn't-care-less attitude and poor room maintenance because it was the only game in town if you wanted to be in town and at a half-decent hotel. Over the last couple of years, a great many business-people and visiting Consultants nd so on have gravitated away to either the Grand Papua and/or the Airways. At K900 (USD400) per night, we deserve better.
- Official Description (provided by the hotel):
- Experience the Crowne Plaza Port Moresby and you'll discover a different perspective on Papua New Guinea. Crowne Plaza Port Moresby is situated on a hilltop in the heart of the business district and commands panoramic views of the Coral Sea and surrounding inland areas.Conveniently located 15 minutes from Jackson's International Airport, it makes visiting Port Moresby a highly comfortable prospect for business traveller. Crowne Plaza Port Moresby's contemporary design is unique, capturing the rich vibrant essence of the indigenous culture. With superior accommodation, an Executive Club Lounge Floor, guest facilities and business services, Crowne Plaza welcomes you to a safe,secure and relaxing haven in Port Moresby. For someone who travels often for business, the Crowne Plaza Port Moresby is a welcoming oasis that sets a new standard in hotel accommodation for Papua New Guinea. ... more less
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- Also Known As:
- Crowne Plaza Port Moresby Hotel Port Moresby