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“Very Nice , but not best service”

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Holiday Inn Port Moresby
Ranked #6 of 15 Hotels in Port Moresby
Bowral, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Nice , but not best service”
3 of 5 bubbles Reviewed 2 September 2012

Stayed here Prior and Post to Walking The Kokoda trail, upon checkin we were greeted by great freindly people who were glad to help us and made the hotel staff look freindly, which they all were, we checked in to our room and it was all good, then went down to have drinks by the pool at the bar, very nice location, had Dinner at Kapi Haus which was quiet nice and we then went to our rooms where the air conditioning kept us at a confortable temperature that we wouldnt be feeling for the next 7 nights a comy bed and all, we then headed off..

it was when we got back when the whole staff must have changed because this is where the service went bad
To begin with we arrived back at hotel at about 5:30 , we then decided that we would use the Hotels boot cleaning service which in the end was good, we then went to dinner were my freind ordered an apple cider, they brought him and apple juice and soda water, the same waiter then forgot about our side of garlic bread and had to remind him twice, following this our mains came out where they forgot to bring 2 meals (bowl of chips and salad) which then took another 15 minutes, everything was alright and the food was great , then dessert where we ordered 1 chocolate rasberry tart and 1 orange chocolate cake , instead of alerting me that there was no rasberry choc tarts they brang me orange chocolate cake thinking i wouldnt notice, it was ok and food was nice. The boot cleaning people told me to come back at 9:00 and they will be ready, i then on way up from dinner went to collect where i was told to come back at 11:00, so i went up to lie in bed staying up till 11:00, then when went down they still werent ready, they told me to come back in 30 mins so decided to do so, they still wernt ready so i told them i would pick them up in morning, and went up to bed, upon collection someone had written wrong room number so took about 30mins to find them, after i went and pointed them out, they then tried to charge me even though i payed when i put them in.. overall nice place but very un orginized would stay again

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Holiday Inn Port Moresby, responded to this review, 19 September 2012
Dear Nick B,

Thank you for taking the time to write our hotel a review. I am pleased that you liked our location and you had a good experience at check in. Please accept my sincerest apology if your stay was less than satisfactory due to the inconsistency brought by the boot cleaning service. I thank you for bringing this matter into our attention as this is our best resource of improving guest services.

Again, thank you for staying with us and taking the time to give feedback. We hope to have the opportunity of hosting you again in the future should your travels bring you back to Port Moresby.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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193 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Gold Coast
Level Contributor
455 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
2 of 5 bubbles Reviewed 17 August 2012

This hotel is so overpriced for what it offers. Very average rooms with old furniture. We had a twin room and the bed I slept on had tears and stuffing hanging out (no valance so you had bare mattress). There was no blanket on it and I called reception and asked for one but none were delivered so I had to sleep with a towel from the bathroom to cover me. The hair dryer did not work. I tried to book a massage and they could not find the therapist even though the shop was supposed to be open. The drinks at the bar cost more than what the menu said and the bar person just told me that the menu was wrong. The dinner buffet was average but they did not replenish the food. The gardens need upkeep and the bar furniture needs replacing. I would expect more for the price I paid and from a Holiday Inn chain hotel. It is located quite far from the main Port Moresby city area.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvettesaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Moresby, responded to this review, 6 September 2012
Dear Yvettesaf,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry that you were not satisfied with your room accommodation and that there was no therapist available during your stay. The Holiday Inn Port Moresby is committed to providing our guests with the highest quality services and facilities. Please accept our sincere apologies for not being able to meet your needs on this occasion. Your review will be used to consider needed improvements and I hope that you can give us a chance to show how great our hotel is.

Sincerely,

Lera M
Case Manager
IHGCare
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Travellers are raving about these Port Moresby hotels

Singapore, Singapore
Level Contributor
68 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 15 August 2012

Since hotel was full when I checked in, I was upgraded to a two bedroom apartment. A nice surprise as it included a separate small kitchen, dinning area and living room. Internet cable and TV was only available in 1 (out of 2) bedroom.

While the rooms shows signs of aging, it functions well and is clean and large. No bathtub in the bathrooms but this is not an issue for me.
Hotel also provides washing machines in the common area but you would need to bring your own detergent.

Breakfast menu was the same for 4 straight mornings so this would be my biggest complain.

Another letdown was the internet connection. Anyone who wanted to use the internet here had to buy a prepaid card from the convenience stall located at the hotel lobby. However the connection was down for 2 nights when I was there. Though this is not the hotel's fault, it was frustrating since there is not much to do outside of the hotel after dark.

The hotel is undergoing some renovations and hence the condition of the elevators are not the best. The noise started after 9am.There is also a new section of the hotel being built but this facility would probably not be ready for at least another year judging from what I see on the outside.

Overall, it is still a decent choice in Port Moresby and having seen the location of Crowne Plaza/Grand Papua and Ela Beach, I think Holiday Inn is in a better location when it comes to security. About 15-20 minutes drive to the airport and 5 minutes away from the only noteworthy shopping centre in town, i.e. Vision City. Would have no problems staying here again.

P.S. The hotel does provide free shuttle bus to the airport which leaves once every hour.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EastMeetWest2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Quisco, Chile
Level Contributor
161 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 7 August 2012

Its a Holiday Inn, so you know what to expect. The staff are friendly & courteous, the rooms were perfectly fine and clean. The bathroom was a bit dated and in need of a refurb, but serviceable. But its pretty much the crappiest hotel you will ever pay $350USD a night for a room. Not their fault - that is the going rate in town at the moment, but still it just doesn't feel right.

Room Tip: I had a room overlooking the pool, which could be a bit noisy at times.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omillett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Moresby, Papua New Guinea
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

The place is big and comfortable and they offer a buffet from breakfast to dinner wherein you can choose a table overlooking the swimming pool. They have a small souvenir shop at the lobby which is awesome for the visitors and tourists. They have a gym where you can do your regular workout and physical fitness plus their zumba dance and aerobics too.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aida P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noosa, Australia
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 2 July 2012

Have steyed he a number of times now and each time somethings has improved - unfortunately all too often somthing has also got worse. This time the locks of the rooms were not working but I had a television with more than one station so that was probably a win, but a roughly U$400 a night you would expect somethings to only get better.

Room Tip: Unless you have to be in Port Moresby for business or a very quick transit I wouldn't be staying...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Moresby, responded to this review, 5 August 2012
Dear Peter D,

Thank you so much for your generous review regarding your stay. It is great to hear you enjoyed our amenities. Most importantly I would like to apologize for the inconvenience you may have had due to the locks of the rooms. We work very hard to ensure our facilities and service are superior and for this reason, I will make sure that your feedback will be reviewed and be forwarded to the appropriate department. We appreciate your comments, this helps in becoming a better hotel.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N.
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 11 June 2012

I have stayed a few times at the Holiday Inn in Port Moresby over a 20 year period. It has not changed much in that time. It is still a pleasant place to stay and the staff are friendly but it is showing signs of its age. As a general rule Port Moresby accommodation is the worst value for money in the world. The increase in options may change this. New wings for the hotel will provide much needed updates. In terms of the options available in Port Moresby it is not bad.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seenabit1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Port Moresby

Property: Holiday Inn Port Moresby
Address: Waigani Drive and Wards Road, Port Moresby 121, Papua New Guinea
Phone Number:
Region: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 15 Hotels in Port Moresby
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Port Moresby 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Set in 5 hectares of landscaped gardens, the Holiday Inn Port Moresby offers a secure environment combined with international service standards and Papua New Guinea friendliness.Located in the heart of the Government district, access is via a modern four-lane highway 6 kilometres from the airport and a continuation of this highway a further 8 kilometres into the Port Area. Parliament, many government departments and embassies are situated close by as is the Port Moresby Golf Course. Accommodation totals 166 rooms including standard and Premium rooms, two room suites, executive suites and serviced apartments.Facilities include a Sports Club with four Squash Courts, outdoor swimming pool, two Tennis Courts, daily aerobics classes, cardio vascular training equipment, a volleyball court, a jogging track and a fully equipped weight room. Professionally managed by qualified staff, the Sports Club is the ideal place to maintain fitness while in Port Moresby. ... more   less 
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Also Known As:
Holiday Inn Port Moresby Hotel Port Moresby
Port Moresby Holiday Inn

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