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Nouvata
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Reviews (625)
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All reviewsle pacifiqueacross the roadanse vatahotel complexlocation is greatsingle bedbus stopspacious roomrental carsea viewroom keybit datedle faregreat poolfantastic viewslarge balconywater taxi
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188 - 193 of 625 reviews
Reviewed 23 March 2014

I went with a school group in July 2012, and stayed there for two days and two nights (at either end of the trip), and I had the best experience! We were greeted on arrival with juice and marvelled at the amazing pool and surrounds. The rooms were simple, with three single beds and a TV in one room, bathroom and toilet in another, but considering how excited we were, and how little time we were in the rooms, we enjoyed ourselves regardless!

During the days, the staff were friendly and helpful. We were treated to 'bonjour' and 'ca va?' all day! Hotel staff were especially nice, speaking slowly for us as we were students (and giving us a few hints in English when the teachers weren't looking!). They gave us directions to nearby shops, and made sure they could help us in every way they could. Overall I had an amazing time in Noumea, and would stay with them again if I ever passed through Noumea!

I know my stay was a while ago, but I wanted to share my experience, especially for those who may be staying there in the future as part of a school tour.

Room Tip: The students on vacation can get a bit loud (personal experience, sorry!); check to see if there are any schools staying when you are there, and maybe ask to be put in a different area if so.
  • Stayed: July 2013, travelled with friends
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1  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLPhotelsNoumea, Responsable réception at Nouvata, responded to this reviewResponded 4 May 2014

Dear Guest,

Thank you for taking the time to send us your feedback following your stay at Nouvata Parc Complex.
We have taken note of your comments, which are of valuable assistance to us, in order to constantly improve our service.

We are delighted that your recent stay with us met with your expectations.
It will be our pleasure to share your positive comments with our staff.

We hope to welcome you back to the hotel in the near future

Best Regards,
General Manager Hotel Le Complexe Nouvata Parc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

This is an expensive hotel if you compare cost to service. They are charging 3-star prices for 1-star facilities and sometimes 0-star service. Fantastic location is spoiled by what appears to be a combination of low staff numbers and/or poor staff training. For example:
- Internet frequently not working in rooms
- Internet often very slow in the rooms, unusable even for email
- TV not working some of the time
- low staff numbers meaning queues and disgruntled guests at reception
- low staff numbers meaning no issues get resolved

Room Tip: Hundreds of rooms but higher floors better for light sleepers
  • Stayed: March 2014, travelled solo
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4  Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLPhotelsNoumea, Responsable réception at Nouvata, responded to this reviewResponded 21 March 2014

Dear Guest,

Thank you for taking the time to send us your feedback following your recent stay at Nouvata Parc Complex.
We have taken note of your comments, which are of valuable assistance to us, in order to constantly improve our service.
These Comments have been discussed with the different hotel departments concerned.

Please accept our apologies for any inconvenience caused.

Best Regards,
General Manager Hotel Le Complexe Nouvata Parc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

I stayed here for a business trip. The room was ok, and location was fantastic. I had breakfasts here, and they were acceptable also.

The only issue I had was very poor WiFi connection in my room. When I connected, it would often drop out. I had better luck taking my laptop down to the dining room.

  • Stayed: October 2013, travelled on business
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1  Thank Frade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLPhotelsNoumea, Responsable réception at Nouvata, responded to this reviewResponded 21 March 2014
Google Translation

Cher Client,

Bonjour,

Nous vous remercions d'avoir pris le temps de commenter votre récent séjour au Complexe Nouvata Parc.
Les remarques que vous avez formulées ont retenues toute notre attention.
Nous sommes ravis d'apprendre que votre séjour parmi nous ait répondu à vos attentes;
soyez assurés que vos commentaires seront partagés avec l'ensemble de notre personnel.

Dans l'attente de vous accueillir à nouveau parmi nous

Respectueusement,
Direction Hôtel Le Complexe Nouvata Parc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

I recently stayed here on a business trip with a colleague. We arrived early and fully accepted, as per most hotels around the world, that the rooms could not be guaranteed to be ready before 2.00pm. However whilst one room was not yet ready the other was but we were told that we couldn't use it unless we paid an extra 5,000 pacific Francs!!

I stay in hotels all over the world - more than 100 nights per year - and I have never ever had a hotel say that to me. It was of no loss or cost to them to allow us to go in early - just a cheap attempt to get some extra money. It will be their loss - we didn't pay the extra and, as we will need at least 10 nights in Noumea this year for business trips, their attitude has caused them to lose all of our business.

I would also have to agree with all of the other comments about it being old, not very clean, poor service etc as well. There are plenty of better places in Ansa Vata.

  • Stayed: December 2013, travelled on business
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1  Thank OzyRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLPhotelsNoumea, Responsable réception at Nouvata, responded to this reviewResponded 28 January 2014

Dear Guest,

Thank you for taking the time to send us your feedback following your recent stay at Nouvata Parc Complex.
We have taken note of your comments, which are of valuable assistance to us, in order to constantly improve our service.
These Comments have been discussed with the different hotel departments concerned.

Please accept our apologies for any inconvenience caused.

Best Regards,
General Manager Hotel Le Complexe Nouvata Parc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

The beautiful pool you see pictured is now false advertising as it no longer exists and has been replaced with a small, round unimpressive pool. No travel or tour information given at this resort, but there is a travel information bureau within walking distance. Location is nice. Housekeeping erratic at times and not prepared for 3 people - no complimentary items in the bathroom nor is there a mini-bar. Some good entertainment in the bar and outside the restaurant.

Room Tip: Balcony facing the ocean. Air con is noisy.
  • Stayed: December 2013, travelled with friends
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2  Thank 66Michele777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLPhotelsNoumea, Responsable réception at Nouvata, responded to this reviewResponded 28 January 2014

Dear Guest,

Thank you for taking the time to send us your feedback following your recent stay at Nouvata Parc Complex.
We have taken note of your comments, which are of valuable assistance to us, in order to constantly improve our service.
These Comments have been discussed with the different hotel departments concerned.

Please accept our apologies for any inconvenience caused.

Best Regards,
General Manager Hotel Le Complexe Nouvata Parc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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