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“Hotel is okay…Maybe New Caledonia is the problem?”

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Le Meridien Noumea Resort & Spa
Ranked #3 of 20 Hotels in Noumea
Certificate of Excellence
Reviewed 7 October 2013

The Meriden was lovely. It is in an idyllic setting. It has its own pool and its backs onto the beach. The staff are all very nice but probably lacked all of the touches you would get at another beachside location (i.e. Hawaii).

Some issues we had with Le Meridien were that although the staff were lovely, they weren't very thorough. We would have loved to have hired bikes to ride around Noumea and it wasn't until our last day of our 7 days stay that we saw a room full of bikes stored in the hotel when we were heading to the airport. We of course were never told about this by the airport staff and it really told the story of our stay.

We tried to arrange a trip to Amadee Island through the hotel. The trip was fully booked. We tried to arrange some scuba diving as well…again without success.

In short, the hotel is nice. Very nice. It is clean and the people are lovely, but the service is certainly not 5 star quality. You could probably get better for your money elsewhere and due to the cost of things in Noumea, you should really think about renting an apartment instead.

But the whole experience has got me thinking that the issue with the staff could well be a Caledonian thing. They are a pretty relaxed bunch, and there is not really the tourism infrastructure set up to allow you to have a really good time there. It is disorganised and a bit disappointing really. If the holiday were cheap etc it would not be too much bother, but expect an expensive holiday when heading to Noumea, with not a whole lot of reward. The Hotel is okay, but unless you are super organised and prepared to spend lots of money…think about another hotel, and perhaps another destination entirely.

Room Tip: Try and get a room facing the pool
  • Stayed: October 2013, travelled as a couple
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1  Thank rigsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communicaiton manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 10 October 2013

Dear Rigsalot,
We are delighted to know that you enjoyed the hotel and its location as well as the friendliness of the staff. However we are sorry if you felt any inconsistency regarding the level of service as training is an ongoing focus for us. Thank you for giving your feedback and be assured that we will follow up on this matter.
Best regards

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431 - 437 of 949 reviews

Reviewed 4 October 2013

If you like sandpaper towels and warm milk with your cereall this is the place for you.
Hotel is very clean and well maintained, but quite old. The service while friendly was not up to scratch if you want a drink by the pool or real coffee at breakfast.

Room Tip: Choose another hotel.
  • Stayed: October 2013, travelled as a couple
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Thank Lindsay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 7 October 2013

Dear Lindsay P,
Thank you for taking the time to express your feedback about your stay at le méridien Nouméa. We are very glad to learn that you enjoyed the cleanliness of the hotel and the friendliness of our staff. Once again, please accept our apologies about the rough towels you had in your room. We hope that you appreciated the brand new ones we brought you to replace them.
We have taken good note about the milk at breakfast and will do better to keep it cold. Regarding coffee, we offer several different coffees, we hope that you had the opportunity to try them. If not... we hope that you will give us the opportunity to welcome you again, we will be happy to offer you a tasteful Illy coffee!
Best regards

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Reviewed 1 October 2013

This place probably could do with a bit of a refurb in the rooms but really there is nothing wrong with it. The service was great, rooms are spacious, the setting was relaxing with a nice beach in front and also great pool. We dined at the Japanese restaurant one night and it was great too.

Room Tip: We had a room facing the coast which meant if you sat on your balcony you didn't get much sun, a...
  • Stayed: September 2013, travelled with friends
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Thank arrowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 10 October 2013

Bonjour Arrowgirl,
We are really happy to know that you enjoyed your stay with us! You might want to consider Le Méridien Ile des Pins for your next trip to New Caledonia? Let us know, we would be more than delighted to welcome you there.
Regards

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Reviewed 30 September 2013

Grand old lady but needs some money spent on it. Leaks in the roof in many place and cracks in the building, our balcony had lots of cracks and a piece of masonry missing. The rooms a corridors are large but the decor is oh so dated!
There is mould in the shower and on the wall in bathroom and on the ceiling.
The pool area is nice and there are lots of lounge chairs around the pool and overlooking the sea
The buffet breakfast is great but expensive.
The lounge/bar area was spoilt by having an art display around the whole room and covering parts of the windows and there were two televisions running 24/7 with the artists work showing on them. The bar was hardly ever open, there was no one around and the seating was very dated. We went to the hotel next door for drinks (Chateau Royal) as it had a lovely modern bar and seating area and there were always people around to give it some atmosphere.
Our room overlooked the sea which was nice and we had a private balcony. We don't watch TV when we are on holiday but the TV was a small old style one and other guests said that it was all in French.
One night at 10.30 pm there was a noisy crowd in one of the rooms and we had to get up early the next morning so I rang reception and they sent security straight to the room to ask them to be quiet which was great.
Just a 5 minute walk to Anse Vata to catch the bus/ more restaurants (Would NOT recommend Le Miretti-Gascon), shopping and nice beach.
The hotel has bikes to use but they are needing a bit of maintenance.
The Japanese Restaurant at the complex was worth a visit.
Trip to Duck Island (Privately owned but open to the public) which can be seen from the hotel is worth a day trip and the food we were served there was delicious. You can get a water taxi there from Anse Vata. They have a restaurant, water activities for hire and lots of beach chairs and shaded spots out of the sun. The art/sculpture collection displayed within the gardens is worth a browse.
I would suggest looking at the Chateau Royal right next door as an alternative. Their Day Spa was better than at the Meridian also.

Room Tip: Ask for a sea view any floor level is fine
  • Stayed: September 2013, travelled on business
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Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 2 October 2013

Dear Angela W,
Thank you for taking the time to share your impressions about your stay. We are glad to know that you particularly enjoyed our very nice location as well as the view from your room, the buffet breakfast and the swimming pool! It is also important for us to know that our staff is able to react promptly to ensure the comfort of our guests.
However we are sorry to learn that you felt some inconsistency about the state of the building. We would like to inform you that major investments are planned in the near future and hope to be able to give you more information very soon on that front. We are also sad that you did not enjoy the temporary exhibition “Songes numériques” displayed in the Lobby, but after all… décor is a very personal appreciation!
We hope that you will give us the opportunity to welcome you again at Le Méridien Nouméa, and maybe also to Le Meridien Ile des Pins!

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Reviewed 22 September 2013

Le Meridien was a nice place to relax, grab some sun and be a base for a week long stay in Noumea.She must have been the place to stay but is a little tired and in need of a freshen up!. Still next door is the refurbished Chateau Royale. Stayed there 30 yrs ago and she looks great. There is hope for this place. The staff are great. Love the pool and Beach. Pool cocktails need some work...bar wa fine. Good breakfast.

Stayed: September 2013, travelled as a couple
Thank Hilty62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 26 September 2013

Dear Hilty62,
We are glad that you spent a good and relaxing time with us, and would like to thank you for sharing it! We hope to welcome you again soon !

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Reviewed 21 September 2013

A nice hotel in a great location but a tired old lady she is. Everything is overdue for a make over. The rooms are dated but spacious with the smallest TV's I have seen in 10 years. The outside of the hotel is also well overdue for some love with rust stains and peeling paint everywhere. The gardens and ponds are very pretty but the staff is without doubt the highlight. ALL are very polite and helpful with a wonderful sense of humour. The room service menu is very underdone and mostly tasteless. The buffet restaurant is the highlight but expect to pay around US$100 pp plus drinks, very expensive. Would I stay here again?? Probably not but that suggests its worse than it is. Have thoroughly enjoyed our stay here with its great location and staff making our stay very pleasant. Anse Vata bay is just stunning and if you get a room near the ocean, the daily movements of the tide is an absolute highlight. Again a real lack of English TV spoiling the quiet nights in with only BBC world news, TCM and Australian ABC available. Perhaps a result of the overdue need for a complete refurbishment of slow Internet, TV and room facilities. Trips to nearby islands is an absolute must making our stay so much better

Room Tip: Get as close to the ocean as possible
  • Stayed: September 2013, travelled as a couple
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Thank Vern0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 26 September 2013

Bonjour,
We would like to thank you for this very sincere and honest feedback. We are very happy to learn that you spent a great stay with us and found our staff most helpful and polite, offering an excellent level of service. We have well noted your comments about the overall need of renovations and hope to be able to give you more news on that front in the near future.
We hope that you will give us the opportunity to welcome you again for your next stay in Nouméa.

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Reviewed 17 September 2013

The location of Le Meridien is the best in Noumea. Its own private beach and pool at the end of a spit. The rooms are large and a little tired, but well equipped and comfortable. Staff were helpful and their service was good. I would stay again!

  • Stayed: September 2013, travelled on business
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Thank AucklandTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeMeridienNoumea, Marketing and communication manager at Le Meridien Noumea Resort & Spa, responded to this reviewResponded 26 September 2013

Dear AucklandTraveller,
Thank you for taking the time to share your comments about your pleasant stay with us! We look forward to welcoming you again at Le Méridien Nouméa.
Best regards

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Additional Information about Le Meridien Noumea Resort & Spa

Address: Pointe Magnin, BP1915, Noumea, Grand Terre 98846, New Caledonia
Region: New Caledonia > Grand Terre > Noumea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Noumea
#2 Luxury Hotel in Noumea
#4 Business Hotel in Noumea
#4 Romantic Hotel in Noumea
Price Range: £149 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien Noumea Resort & Spa 5*
Number of rooms: 207
Official Description (provided by the hotel):
Welcome to New Caledonia, a perfect blend of picturesque landscapes, French sophistication and Melanesian culture, where food, art and music accentuate your experience. Le Méridien Noumea Resort & Spa captures the cosmopolitan, energetic spirit of New Caledonia’s capital with an unmatched lagoon front location, just ten minutes from the buzz of the city centre. ... more   less 
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Also Known As:
Le Meridien Noumea Hotel Noumea
Noumea Le Meridien

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