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“Our experience in the Hilton Noumea”

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Hilton Noumea La Promenade Residences
Ranked #3 of 20 Hotels in Noumea
Certificate of Excellence
Mackenheim, France
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Our experience in the Hilton Noumea”
Reviewed 25 August 2014

The need to use an Hotel room in Noumea just came up while we were already in New Caledonia. So we had to make a quick decision. I choose the Hilton as I have stayed a lot in the Hilton when I was traveling in the US for my work and I considered it as a guarantee of quality. And we did not get disappointed! The service in general is a challenge in New Caledonia. But in this hotel, we did receive the good service that we paid for. We stayed in a 1 Bed room apartment. The bedroom is very comfortable. The kitchen is fully equipped. The living room is spacious. In total, we were 7/8 persons in Noumea. With the size of the living room and the equipment in the kitchen ,we had either lunch and dinner in the apartment and which was very convenient, as we could enjoy Noumea being right in the middle of the activities in the city.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank Laurent V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Assistant manager at Hilton Noumea La Promenade Residences, responded to this review, 17 September 2014
Dear guest,

We thank you for your good comments. Quality and services of our property answered your expectations. We look forward to welcoming you again in the future.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Christchurc
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 August 2014

We spent 10 days here as a couple with my daughter, son-in-law and two grandchildren. We had a 3 bedroom apartment on the 9th floor of the Corail wing.

The location was awesome and the rooms were spacious, the views sensational. Decor / fittings might be a little tired - but it was a great stay and I would and likely will return there.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brent E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Assistant manager at Hilton Noumea La Promenade Residences, responded to this review, 21 August 2014
Dear guest,
Quality and services of our property answered your expectations. Your comments reflect the efforts of the team and it remains a great reward for all staff.
We assure you all that we are implementing to ensure our guests a memorable stay.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 6 Contributor
747 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed 1 August 2014

This is our second stay here, last time in 2012 as the Best Western. The location is perfect, right in the middle of all the action. The rates are fair considering how expensive everything in New Caledonia is. The Wi-Fi is horrific but everyone says that it is the whole city's problem, not the hotel. There is no breakfast here but the room has a full kitchen and laundry! Beautiful bakeries abound and the there are more restaurants around here than you can poke a stick at. The rooms and bathrooms are well appointed, the room service is perfect and the front desk staff speak English well. We will be back!

Room Tip: All the rooms are equal. You choose whether you want 6th floor or lower.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Assistant manager at Hilton Noumea La Promenade Residences, responded to this review, 7 August 2014
Dear guest,

We thank you for your good comments and hope to welcome you in the next future.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 6 Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 July 2014

Stayed at the La Promenade residences last week while at a conference.. First time we'd been to N.C. The whole country is spotlessly clean and the people were friendly. We were warned to expect high prices, but they weren't that bad, compared with a decent package in Fiji. The hotel was simply superb - we had a 5th floor King Single Bedroom Apartment with full kitchen meaning we could go to the mini-mart up the road and buy food and prepare our own meals which helps contain costs. The view was fantastic, and we didn't get a single insect bite.

Room Tip: Level 4 and above have better views.
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank Alaroy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Assistant manager at Hilton Noumea La Promenade Residences, responded to this review, 7 August 2014
Dear guest,
We just read your very good comments and we thank you.
Quality and services of our hotel met your expectations and we are delighted.
We look forward to welcoming you again in the future.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2014

The fact that the pool and most of the balconies don't see the sun is a big disappointment. Otherwise the hotel is excellent and the staff very good and helpful. The view across the ocean is magnificent. They do fall down a bit in attention to detail.. eg running out of bread and milk at breakfast... Luke warm/ cold.food in the baine maries... used crockery/ cutlery left on the tables while staff stood around. Makes you wonder if senior management ever sample what's being provided for guests?
Notwithstanding the above I wouldn't hesitate to stay there again.
And if you do stay at the Hilton it's only a short walk to the 'Le Roof' restaurant which although a bit on the expensive side is brilliant. A must.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank DavidAlan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Directrice adjointe at Hilton Noumea La Promenade Residences, responded to this review, 7 August 2014
Dear guest
We are sorry to read you had experienced disturbances during your stay with us.
We thank you for bringing these points to our attention.
Make sure we have taken the necessary measures to ensure similar situations will not occur again.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level 5 Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2014

Had a lovely 2 bed apartment for my family of four . Found the Lagoon activities more inviting than the pool. The included breakfast was brilliant.
Overall a well equipped, clean place to stay. Old style apartment gave us plenty of space. Free wifi kept the kids connected.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, ASSISTANT MANAGER at Hilton Noumea La Promenade Residences, responded to this review, 28 July 2014
We thank you for your best comments and we are very pleased that you enjoy your holidays.
Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
163 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 22 July 2014

We recently stayed a week with our 3 adult daughters, their partners and 2 young grandsons. We had a 3 bedroom apartment and a 2 bedroom apartment on the same floor but at opposite ends of the corridor. The layout of the apartments was brilliant and worked really well for our situation. Our 2 bedroom had a foul smell most afternoons but the 3 bedroom didn't. The location and views were amazing. Housekeeping was a bit hit and miss and we had to ring to have quite a few items replaced. Had 2 phone calls from French speakers and had no idea who it was as we had only a little french. Overall a great stay and ate lots of wonderful food.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank janineor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascale D, Assistant Manager at Hilton Noumea La Promenade Residences, responded to this review, 23 July 2014
Dear guest,
Thank you for taking the time to share your comments with us.
We are sorry to hear you had experienced disturbances during your stay with us.
We thank you for bringing these points to our attention.
But we are also very pleased that you spent a great stay with us.
We look forward to welcoming you again in the future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Noumea La Promenade Residences

Property: Hilton Noumea La Promenade Residences
Address: 109 Promenade Roger Laroque | Anse Vata, Noumea, Grand Terre 98807, New Caledonia (Formerly Residence Hoteliere la Promenade)
Phone Number:
Region: New Caledonia > Grand Terre > Noumea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Noumea
#2 Luxury Hotel in Noumea
#3 Business Hotel in Noumea
#3 Romantic Hotel in Noumea
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Noumea La Promenade Residences 4*
Number of rooms: 154
Official Description (provided by the hotel):
Relax in a Pacific paradise at Hilton Noumea La Promenade Residences. The Residences are located in the heart of Noumea, New Caledonia and boast direct access to Anse Vata Beach, offering an array of exciting water activities including scuba diving, snorkeling, and sailing. Browse the Riviera-style boutiques, and discover shopping and dining in the Shopping Center located right underneath the residences. With museums, casinos, restaurants, bars and nightclubs there is something for everyone in Noumea. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Noumea La Promenade Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier La Promenade- Noumea Hotel Noumea
Best Western Noumea
Noumea Best Western

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