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“Matavai villa”

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Scenic Matavai Resort Niue
Ranked #1 of 3 Hotels in Alofi
Certificate of Excellence
Reviewed 20 June 2014

Booked the 3 bedroom villa and really enjoyed our stay. Room was well kept with all the modern conveniences, including dishwasher, washing machine and dryer, air conditioning, flat screen tvs etc. great place to stay if you want to be left alone to enjoy some peace and quiet. 5 minute drive from town and 15 minute bike ride. Would definitely stay again.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
2  Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 7 July 2014

Thanks for your review about our super popular Villa. I am glad you enjoyed your time with us at Matavai.
Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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308 - 314 of 496 reviews

Reviewed 16 June 2014

the position of these motels is the best, it has a reasonable para type pool and walk down to the water, which is very interesting at low tide.
we were disappointed in the room as it was very dark the only light being the ranch slider, which the fly screen kept falling off, there were no suitcase racks, so we were working off the floor.... the cleaning was marginal, the staff were very rude, we reported this to the manager, so hope things improve, as Niue is really a fabulous place to visit, the scenery is outstanding a car is a must, we loved our 10 day holiday

Room Tip: if you are happy with the roar of the ocean, which we loved, rooms 1 or 2 would be the best
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  • Stayed: June 2014, travelled with friends
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2  Thank jenny074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 26 October 2014

Thank you for your response. Over the past 6 months we have worked hard to improve all elements of the motel cutting back the trees to create much lighter spaces and working on the operational details. Thanks you for taking the time to provide feedback, it helps us improve our services at Matavai.
Sarah King, General Manager

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Reviewed 16 June 2014

Matavai is a very well kept resort, with amazing ocean views, two very nice swimming pools with pool bar.The rooms all have balconys and are typical hotel rooms.
The restaurant has a varierty of nights, the buffet, was ok, wouldnt say it was amazing, the meals in general was hit and miss.
Most of the staff were very helpful, bar staff very slow

Room Tip: room 18 didnt get the afternoon sun, but I doubt there is much difference in the room overall
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  • Stayed: June 2014, travelled with friends
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1  Thank jenny074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 29 June 2014

Thank you for your review of Matavai Resort. We are over joyed that you enjoyed your stay with us and hope to see you again in the future.
Sarah

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Reviewed 15 June 2014

I have been to most of the south Pacific islands now and wasn't expecting to be as pleased as I was that we choose Niue to visit and the Matavai Resort. Sure there were things that I could be picky about but when you talk to management and learn about their problems you get a better understanding of the place and how well they do. The resort staff can't just walk down to the shop to buy things if they unexpectedly run out or something breaks down. Our room was large, bed very comfortable, clean. Air con available if needed, bathroom big as well. The staff went out of their way to be accommodating, nothing was too much trouble. On the first night there was offered a free cocktail and I saw someone from the team go round and talk to every group of guests, a very welcome feeling. You could eat at the resort but if you wanted to go else where a shuttle was always provided if you didn't have a car. The view was lovely even if the dolphins were a bit shy. I have never been at a resort where the guests were so friendly, happy and relaxed, a reflection on the lovely feeling about the place. I do hope I get back to visit again and am sure the Matavai Resort will be my first choice in accommodation.

Room Tip: If you want total privacy and a better view then probably the top rooms would be the best. We had th...
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  • Stayed: June 2014, travelled as a couple
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1  Thank TaupoSheryll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 29 June 2014

Thank you for your insightful review. It certainly helps our future guests to gain an understanding around just how remote Niue is. We appreciate you taking the time, and hope to see you again here in Niue.
Sarah

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Reviewed 9 June 2014

My partner and I enjoyed a great trip to Niue a few weeks ago. We really enjoyed our stay at Matavai, the room was great, clean, tidy and spacious but we did have a few problems at the resort: we found the manager quite unfriendly and unapproachable, one night my partner ordered a chicken meal for dinner and the chicken was totally raw, the manager was in the restaurant at the time and didn't even offer us an apology, another member of staff offered us a free drink each and when we checked our bill at the end of the night they had still charged us for the uncooked and uneaten meal! We also have over $200 of incorrect charges in our tab at the end of the week, although the problem was sorted very quickly when we pointed the mistakes out. On the last day we signed up for the 10am shuttle which was to take us to the airport to check in and then drop us into Alofi for a few hours before collecting us and returning us to the airport, unfortunately the driver simply dropped us at the airport and left us there at 10am....this is not the type of airport you want to be stuck at for 5 hours!! Luckily we were able to catch a ride back to town with someone else!
The menu in the hotel restaurant is very limited and night times at the resort tend to be very quiet. I think a pool or table tennis table would be a very good addition to the hotel.
Despite these few problems we still had a great time and would definitely return to the Matavai resort.

  • Stayed: May 2014, travelled as a couple
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3  Thank Clairewa86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 10 June 2014

Thank you for your recent review of Matavai Resort. We appreciate all feedback we receive, and use this as an opportunity to improve our systems and experience for future guests. You will be glad to hear that our petanque court and table tennis areas are now complete, and our restaurant software is currently being updated to ensure we minimise any further issues around room charges. Our resort tends to be quiet at night as we provide shuttle services to take our guests out to experience the other cuisine options Niue has on offer.
I have looked into the situation around your meal and I apologise deeply that this occurred. I was personally not in Niue over this period of time however I appreciate that it appears that I need to work closely with the acting management team to learn from this situation and ensure any future issues may be dealt with more efficiently. Additionally the 10am driver drops our guests to check in, continues his run, then picks them back up to transport them to their preferred location for lunch before departure. On enquiring it seems that when he returned you were already gone. I will ensure all future guests clearly understand this procedure.
Sarah

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Reviewed 7 June 2014

Recently enjoyed time on Niue and the hospitality of local staff at the Matavai. The Matavai is a stunning resort in terms of its physical location and overall standard of accommodation and the friendliness of the local staff. There are a couple of areas though where it lets itself down.... whilst there are obvious limitations on the island re variety of food, the general standard during my visit was very average (but there are other options on the island where the standard is much higher and better value for money). Most disappointing however was the absence of a consistent standard of dress across the 'staff'. It would be great to see all the staff (i.e. the General Manager - and her partner who happened to be welcoming people when we arrived dressed in a shabbily looking shirt and shorts) dressed alike. The local staff were impeccably dressed in bright Pacific colours while the GM and her partner did not maintain the same standard at all. In fact I had to ask someone who they were as they appeared quite at odds with the environment they are working in. I've stayed at many resorts in the Pacific and in the vast majority the 'boss' is leading by example - it would be great if this were the case at the Matavai. Take a leaf out of Marie's appearance, warmth and obvious pride of the environment she works in - she is a wonderful asset to the Resort and oozes passion for Niue and ensuring guests have the best experience she can offer!

  • Stayed: May 2014, travelled on business
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1  Thank JoMika_63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 8 June 2014

Thank you for your review. I do apologise that my standard of dress on arrival day clearly affected your experience so strongly, it is certainly relieving to know that it was the only thing that you felt let the Matavai Resort down.

There does however appear to have been some what of a misunderstanding. I arrived back in Niue on the same flight as you after an unexpected trip toNZ, and was only briefly at the resort to check on my team in an informal capacity before heading home. My partner and I briefly welcomed you as we recognised you from past visits. It was the role of Marie and my reception team to formally greet all our guests (wearing standard hotel dress uniform).
We are glad you and your boys took the opportunity to dine in other restaurants around Niue, we provide a shuttle service to ensure that guests can get out and about to see what Niue has to offer.
Sarah

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Reviewed 6 June 2014

We were a group of 6 and keen to have a great time. Niue is a virgin island with the most amazing of views . the diving and snorkelling facilities are superb and we has had a fantastic time with Shannon and Crystals team, Lance and Zoe were patient and professional in the water, a few of us were beginners and the experience was great.
The resort was clean and spacious rooms, great views , big bathrooms with hot water and well planned. The staff were very friendly and service was great, it would have been great to have more choice on the menu, however. Our request to have some custom dishes made was accepted and we had some delicious meals too.
Keith from commodore tours was very friendly, informative and very helpful and professional, to tally informative and even gave us photos of us on a CD .
Would recommend a trip to Niue and I would go back again.....

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Sanjay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatavaiGM, General Manager at Scenic Matavai Resort Niue, responded to this reviewResponded 8 June 2014

Thank you for your review of Matavai. It was our pleasure to host your lovely friendly family, we are so glad you enjoyed your stay with us and do hope to see you again in the future.
Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Scenic Matavai Resort Niue

Address: Tapeu-Porritt Road | Tamakautoga, Alofi, Niue
Region: Niue > Alofi
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Alofi
Price Range: £100 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Scenic Matavai Resort Niue 3*
Number of rooms: 55
Official Description (provided by the hotel):
Scenic Matavai Resort is Niue's premier accommodation option. Designed to take full advantage of its unique environment, our resort blends into the breathtaking landscape of coral outcrops, coconut palms, rainforest, and tropical flowers. Perched over the Pacific Ocean, the resorts' cliff-top deck provides a vantage point from which to watch the resident turtles surface, spinner dolphins patrol, and humpback whales cruise right past the resort.Matavai Resort has recently undergone a multimillion dollar refurbishment and expansion to bring it's exceptional facilities in line with the very best on offer in the Pacific. The new building blends contemporary comforts and luxury with a classic, timeless style. Guests can enjoy a meal at our highly regarded restaurant, soak up the sun on the expansive cliff top decks, or relax after a long day exploring at the poolside bar. Scenic Matavai Resort Niue is the perfect place to base your Niuean adventure. The resort is 8.5 Km from Alofi Town Centre, and whilst airport transfers are included in your stay there is no public transport or taxi service on Niue so we highly recommend arranging a rental vehicle before you arrive. ... more   less 
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Also Known As:
Scenic Matavai Resort Niue Alofi

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