In July 2012, we decided to make our dream vacation to Palau a reality. Once flights were confirmed and booked from North America, I started the hunt for land accommodations post our Palau live aboard for the second week of February, and based on reviews, booked M&A through the owner, Arlene, in the fall. It started off well.
Initial email exchanges were promising and we were quite excited to include M&A in our vacation plans. However...communications were disrupted during their typhoon. Regardless once we reconnected I was assured our reservation was in place and I requested payment and cancellation information.
Without online payment options I was in the process of mailing(!) payment, but still required cancellation policy info. Communication continued back and forth sporadically.
After a few weeks of this process, the cancellation policy was received and I was reconfirming where to send the money order when Arlene advised they were going to undergo renovations and we couldn't stay at the property! Needless to say, some scrambling took place to secure accommodation at this late date (high season was soon to start in Palau, it was holiday season, rates had increased significantly since fall for some of our "back-up" properties but now there was availability issues, etc.).
I do have to give Arlene some credit. She did try to find alternate accoms in the same price range that included breakfast, and was prepared to arrange our rental car as promised but in the end I thanked her very much and booked on our own.
While we were in Palau, we did drop in to see how the reno's were coming along as we drove the island. Other than a landscaper trimming the grass, there were no construction crews around, no vehicles, no people. There was another private vehicle by a house (caretaker?)...but no one came out to see why we were looking around.
Everything was neat, tidy...but buttoned up. Almost like they went on vacation. The grounds and facility did look promising, and the beach area was quite nice, given private-ish beaches are few and far between on the island.
I'm sure this is a lovely place to stay, the owners endearing and we sincerely wish them well, but the process to make a reservation and how this "booking" experience turned out...lets just say we learned a LOT!
- Official Description (provided by the hotel):
- M&A Eco Beach Bungalows is a private, safe and secluded resort located towards the Northern Part of the big island of Babeldaob. We boasts the longest stretch of beautiful, white, sandy all natural beach with crystal, clear, warm ocean waters. We have hammocks & lounge chairs where you can relax under a shade of overhanging trees and enjoy the fresh breeze or read a book. A great place to snorkel among the corals or walk along the reefs during low tides. Great place for families with children. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your M&A Eco-Beach Bungalows reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- M&A Eco-Beach Bungalows Palau/Koror, South Pacific