I have never felt so obliged to write a review in this detail, and the reason being that a few short sentences will not cut it!
I travelled to this magical destination with my wife and 12 year old daughter. The communication with the resorts manager, Pascalle was excellent with any question and requests responded to very quickly and efficiently. I must commend Pascalle and the management team as it was clear very early in the booking process that their commitment to their guests started well before arrival.
We were so warmly greeted with amazing smiles at the airport by Robert (who went above and beyond during our stay) and Ben. Ben then transferred us to the resort however provided us with fantastic commentary as we toured through town and onward to the resort. I must say I did read some comments about the dirt section of road to the resort however found this to be the highlight as it travelled through about 7klm of what can be described as beautiful and picturesque tropical jungle. The greeting at the resort by reception was wonderful and I must thank Claire, Wendy, Pascalle and the team behind the scenes for their genuine care during our stay.
The Resort has to be seen and experienced to be really appreciated. When we arrived our first impression was WOW! The restaurant, the grounds, the luxurious villas, the lagoon and surf, the pool, the brilliant snorkelling, the organised local tours, especially church on Sunday and the visit to the local village and school, and all the other recreational facilities are all second to none. Being only 12 beachfront villas the feel around the resort is of complete privacy and relaxation, while at the same time being very personal as you really get to know all the staff very well.
The restaurant meals offered something for everyone and were first class. The staff in the restaurant couldn't do enough to please. I know I will miss a few names but we must thank Melanie, Yvonne, Rose, Sharon, Pauline, Andre & Jenni for your amazing service and more importantly your friendship during our stay. Other members of the team that made our stay so memorable include Mac who so warmly welcomed us to his village and home and Lilly who kept our villa pristine on a daily basis and not to forget all those amazing people behind the scenes, thank you!
The resort is undoubtedly first class, the secluded and picturesque location we consider to be hard to beat in the Pacific but the truly wonderful people both in the Resort and the surrounding village made our visit to Eratap one of the most personal and memorable holidays we have experienced. So much so that we have already made preliminary plans to return in 2015.
As I said, expectations well and truly exceeded. Thank you Eratap!
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- Also Known As:
- Eratap Beach Hotel Port Vila
- Eratap Beach Port Vila
- Eratap Beach Resort Vanuatu/Port Vila