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“So much litter”

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Tropicana Lagoon Apartments Resort
Ranked #32 of 47 Hotels in Port Vila
Certificate of Excellence
Port Vila, Vanuatu
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“So much litter”
Reviewed 6 April 2014

The actual facilities are very smart and the location is beautiful however the rubbish at the entrance to the resort is awful and very off putting, It makes the place look very messy and doesn't give a good first impression.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Anniewilliams14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this review, 14 May 2014
Thank you for the feedback, it is great to see that you had a comfortable stay.

I have taken the rubish issue feedback to the Port Vila municipality who are in charge of the rubish removal. I am pleased to tell you that the municipality apologiezed and promissed regular service.

warm regards

Jorg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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194 reviews from our community

Traveller rating
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Port Vila Vanuatu
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2014 via mobile

I have stayed at tropicana a few times now but only my recent trip did I fully appreciate the improvements that had been made. The service was extremely friendly and thorough and the food was consistently great regardless if what I ordered. When I wanted something be it food or transport or just support on my stay the staff were fantastic. Flora has done a great job there and has really got a good team behind her. I was told the television was being upgraded finally which was the only issue I had and they tell me that would be done by my next visit. By tv I mean satellite tv is coming with heaps of channels. The location is dreamy and the evenings are romantic. Wonderful place to stay thanks tropicana I will be back.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tultabah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2014 via mobile

On arrival wrong room. Moved to better rooms. Found cable tv with only on channel. Shower recess leaking water all over bathroom floor. Drains smelt
Air con compressor on balcony beside bed,very noisy. Wooden louvers broken.no block soap in shower. No spare key to clean room when out. Eatery kitchen swarming with flys, needs to be screened off. Needs a games room. Nice location, polite staff

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kindyman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 January 2014

don't know where to start

dont know who wrote the previous reviews because they are misleading and are creating a false picture of this resort actually some of pictures really where?. Everyone I spoke to was very unhappy and disappointed with this resort. ne group guests have left before time
definitely not 4 1/2 stars,
could not get in and out of our room key never worked painful
smelly and dirty sheets and pillows with stains(linen not changed at all),
dirty and smelly toile .and back of door
Towels not washed or dried properly.
Smelly kitchen would not use it
serenaders outside my window till late within 4 metres for evening nice for 30 minutes not when it is late
blue lagoon not very dirty debries
Hotel swimming pool was dirty and murky and small very disappointed
servicing not serviced twice in stay told she did not turn up to work really
air con not working
broken louvres
stains on furniture
The continental breakfast shocker I have ever been served in any hotel (for two people), 4 slices fruit, two slices of plain white toast (no other bread ever available), jam and butter.
The no apparent manager young girl on receptionist staff stayed over night at entrance drinking till all hours no one appeared in charge and service non existent but when speaking to staff pleasant manner
if someone managed cleaned did maitenance would be great

Room Tip: some great places at competitive prices we checked starfish cove great
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Sun soul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 December 2013

Just got back from a wonderful 12 days in Vanuatu, and Tropicana Lagoon was the perfect place to rest and recover after a solid day of adventuring. We stayed in the beach front studio, and the facilities were perfect for our needs - cooking facilities (we opted for the restaurant which constantly served exotic beautiful dishes at reasonable prices!), aircon, fan, and of course, wifi were also a nice luxury. Before we even checked in, staff made us feel instantly relaxed and welcome, and this continued throughout our stay -always smiling and saying hello! The village kids across the lagoon were entertaining and a great cultural experience, and we used the kayaks a fair bit to paddle around before swimming in the resort pool. Couldn't have had a better experience, so close to Port Vila.

Room Tip: Rooms facing the lagoon are great to wake up in with the water at your doorstep.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SahMara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 November 2013

I stayed with the family in a villa, a few meters away from the main resort. The villa is very spacious (3 bedrooms), quiet and has a plunge pool.
The resort has a swimming pool and a nice restaurant at the lagoon. Kids can do activties on the lagoon and staff is friendly and helpful. Easy communication to the town by busses, taxi or transport from the resort.
Wifi was free and breakfast included in the rate.

Room Tip: Villas are not a the lagoon but well suited for families with 2 or more children. Couples and single...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaiviti2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Vila, Vanuatu
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 November 2013

We stayed in the three bedroom lagoon apartment. It was steps from the beach and restaurant. and had a great view of the lagoon from the master bedroom and lounge area. Kitchen was well equipped and the furnitures made you feel at home.
The staff were very helpful and nothing was too much to ask.
The beach is perfect for kids and the pool also.
The restaurant has a good choice of food if you decide to dine out. Overall i would come back again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GIJANE2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropicana Lagoon Apartments Resort

Property: Tropicana Lagoon Apartments Resort
Address: Teouma Rd. | PO Box 7021, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#16 Luxury Hotel in Port Vila
#20 On the Beach Hotel in Port Vila
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tropicana Lagoon Apartments Resort 4*
Number of rooms: 17
Official Description (provided by the hotel):
TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more   less 
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Also Known As:
Tropicana Lagoon Apartments Resort Vanuatu/Port Vila

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