Visited the resort as there were good reviews about the place, however what we experienced was something very different. Perhaps the management have change, but i was very disappointed with my stay. So here is a realistic view of what i experienced.
The bedding was never changed during the 7 days of our stay. The toilet floor mat was full of dirt , yet this was only changed once. The Bathroom does not contain any toiletries( shampoo, body wash) , only one soap and no face towels.Bathroom also never gets cleaned during house keeping. Shower cubical door was impossible to open and water leaked all the time , which flooded the floor. The cushions on the couch had so many large brown patches and smelt very damp and muggy.Time management has no meaning, as the meals took very long to arrive. eg: Cheese toast sandwich took 35 mins to arrive. we borrowed snorkling gear from the resort only to find everything was broken.The advertised continental breakfast only consist of 1/2 of each fruit ( banana, orange and passionfruit) , 2 slices of toast and tea/ coffee. Any additional toast of coffee has additional costs. when asked the management for tourist advise or where to visit, they advised us to go to the town and ask the tourist center ( was disappointing that staff didn't have knowledge regards to surroundings). Broken DVD player in room- no replacement. cannot swim in lagoon, extremely rude manager on site. Advertised to receive a fruit basket on arrival however never received it. Also advertised two sun set cruises in our deal and turns out its the same cruise ( just incase we wanted to do the same thing again).
However on a good note, the country is beautiful, the people are friendly and helpful. other surrounding resorts around the same price range have better services. Staff at Tropicana were nice, friendly and helpful. The dinners have been great . we enjoyed all our dinner meals with no issues, however sadly the negatives were far greater than the positives, and we ended up stay most of the day away from the resort than what we initially planned.
- Official Description (provided by the hotel):
- TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more less
- Reservation Options:
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- Also Known As:
- Tropicana Lagoon Apartments Resort Vanuatu/Port Vila