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“Dissapointed”

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Tropicana Lagoon Apartments Resort
Ranked #32 of 47 Hotels in Port Vila
Certificate of Excellence
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Dissapointed”
Reviewed 6 May 2014

Visited the resort as there were good reviews about the place, however what we experienced was something very different. Perhaps the management have change, but i was very disappointed with my stay. So here is a realistic view of what i experienced.

The bedding was never changed during the 7 days of our stay. The toilet floor mat was full of dirt , yet this was only changed once. The Bathroom does not contain any toiletries( shampoo, body wash) , only one soap and no face towels.Bathroom also never gets cleaned during house keeping. Shower cubical door was impossible to open and water leaked all the time , which flooded the floor. The cushions on the couch had so many large brown patches and smelt very damp and muggy.Time management has no meaning, as the meals took very long to arrive. eg: Cheese toast sandwich took 35 mins to arrive. we borrowed snorkling gear from the resort only to find everything was broken.The advertised continental breakfast only consist of 1/2 of each fruit ( banana, orange and passionfruit) , 2 slices of toast and tea/ coffee. Any additional toast of coffee has additional costs. when asked the management for tourist advise or where to visit, they advised us to go to the town and ask the tourist center ( was disappointing that staff didn't have knowledge regards to surroundings). Broken DVD player in room- no replacement. cannot swim in lagoon, extremely rude manager on site. Advertised to receive a fruit basket on arrival however never received it. Also advertised two sun set cruises in our deal and turns out its the same cruise ( just incase we wanted to do the same thing again).

However on a good note, the country is beautiful, the people are friendly and helpful. other surrounding resorts around the same price range have better services. Staff at Tropicana were nice, friendly and helpful. The dinners have been great . we enjoyed all our dinner meals with no issues, however sadly the negatives were far greater than the positives, and we ended up stay most of the day away from the resort than what we initially planned.

Room Tip: If you want a good room, best not to stay here
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tari84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this review, 14 May 2014
I am pleased to see that you enjoyed Vanuatu, love it`s people and appreciate our friendly staff, but it was disappointing to read that your stay wasn’t up to par and other things in the resort were not to your liking.

I am looking into the issues you have pointed out and will be in touch via tripadvisor soon.

Regards

Jorg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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194 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2014

The location was beautiful and staff were friendly, however, rooms were dirty, sheets were never cleaned, shower was broken, no beach towels were available, not enough snorkelling equipment for guests, breakfast was possibly the worst breakfast I have had anywhere, management was disorganised.
The meals were lovely but often they had no ingredient so a lot of menu meals were never available. There was also long waiting times on meals.
Overall a little disappointing.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this review, 14 May 2014
I am pleased to see that you enjoyed our great location our friendly staff and the restaurant meals but it was disappointing to read that other resort service was not to your liking.

I took your points to discuss with the staff to identify areas of improvement.

Regards

Jorg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Vila, Vanuatu
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 April 2014

The actual facilities are very smart and the location is beautiful however the rubbish at the entrance to the resort is awful and very off putting, It makes the place look very messy and doesn't give a good first impression.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Anniewilliams14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this review, 14 May 2014
Thank you for the feedback, it is great to see that you had a comfortable stay.

I have taken the rubish issue feedback to the Port Vila municipality who are in charge of the rubish removal. I am pleased to tell you that the municipality apologiezed and promissed regular service.

warm regards

Jorg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Vila Vanuatu
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2014 via mobile

I have stayed at tropicana a few times now but only my recent trip did I fully appreciate the improvements that had been made. The service was extremely friendly and thorough and the food was consistently great regardless if what I ordered. When I wanted something be it food or transport or just support on my stay the staff were fantastic. Flora has done a great job there and has really got a good team behind her. I was told the television was being upgraded finally which was the only issue I had and they tell me that would be done by my next visit. By tv I mean satellite tv is coming with heaps of channels. The location is dreamy and the evenings are romantic. Wonderful place to stay thanks tropicana I will be back.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tultabah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2014 via mobile

On arrival wrong room. Moved to better rooms. Found cable tv with only on channel. Shower recess leaking water all over bathroom floor. Drains smelt
Air con compressor on balcony beside bed,very noisy. Wooden louvers broken.no block soap in shower. No spare key to clean room when out. Eatery kitchen swarming with flys, needs to be screened off. Needs a games room. Nice location, polite staff

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kindyman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 January 2014

don't know where to start

dont know who wrote the previous reviews because they are misleading and are creating a false picture of this resort actually some of pictures really where?. Everyone I spoke to was very unhappy and disappointed with this resort. ne group guests have left before time
definitely not 4 1/2 stars,
could not get in and out of our room key never worked painful
smelly and dirty sheets and pillows with stains(linen not changed at all),
dirty and smelly toile .and back of door
Towels not washed or dried properly.
Smelly kitchen would not use it
serenaders outside my window till late within 4 metres for evening nice for 30 minutes not when it is late
blue lagoon not very dirty debries
Hotel swimming pool was dirty and murky and small very disappointed
servicing not serviced twice in stay told she did not turn up to work really
air con not working
broken louvres
stains on furniture
The continental breakfast shocker I have ever been served in any hotel (for two people), 4 slices fruit, two slices of plain white toast (no other bread ever available), jam and butter.
The no apparent manager young girl on receptionist staff stayed over night at entrance drinking till all hours no one appeared in charge and service non existent but when speaking to staff pleasant manner
if someone managed cleaned did maitenance would be great

Room Tip: some great places at competitive prices we checked starfish cove great
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
10 Thank Sun soul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 December 2013

Just got back from a wonderful 12 days in Vanuatu, and Tropicana Lagoon was the perfect place to rest and recover after a solid day of adventuring. We stayed in the beach front studio, and the facilities were perfect for our needs - cooking facilities (we opted for the restaurant which constantly served exotic beautiful dishes at reasonable prices!), aircon, fan, and of course, wifi were also a nice luxury. Before we even checked in, staff made us feel instantly relaxed and welcome, and this continued throughout our stay -always smiling and saying hello! The village kids across the lagoon were entertaining and a great cultural experience, and we used the kayaks a fair bit to paddle around before swimming in the resort pool. Couldn't have had a better experience, so close to Port Vila.

Room Tip: Rooms facing the lagoon are great to wake up in with the water at your doorstep.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SahMara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropicana Lagoon Apartments Resort

Property: Tropicana Lagoon Apartments Resort
Address: Teouma Rd. | PO Box 7021, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#16 Luxury Hotel in Port Vila
#20 On the Beach Hotel in Port Vila
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tropicana Lagoon Apartments Resort 4*
Number of rooms: 17
Official Description (provided by the hotel):
TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more   less 
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Also Known As:
Tropicana Lagoon Apartments Resort Vanuatu/Port Vila

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