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“Beautiful setting”

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Tropicana Lagoon Apartments Resort
Ranked #33 of 47 Hotels in Port Vila
Certificate of Excellence
Reviewed 13 May 2014

My husband & I spent 8 nights at Tropicana Lagoon during May, this was our third visit to Vanuatu and we just wanted some rest & relaxation and this resort was perfect for doing just that. We ate in the restaurant a lot of the holiday and the food was always very fresh and delicious, I think I had the eye fillet three times it was so good, and we never had to wait too long for our meals. The room was clean and comfortable and unlike other comments WAS cleaned every single day with the bedding changed four times during our stay, with fresh filtered water daily and fruit platter and fresh flowers on arrival. Can not speak highly enough of staff, Flora the manager was extremely helpful with everything including tourist advice. Paul, Jenny, Erna and every staff member were all so beautiful, we felt very much at home. Vanuatu is a beautiful holiday destination and Tropicana Lagoon a great place to stay.

  • Stayed: May 2014, travelled as a couple
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1  Thank Cassandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this reviewResponded 15 May 2014

It is wonderful to read your positive feedback.
I hope we can welcome you back on your next trip to Vanuatu!

Cheers,

Jorg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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78 - 84 of 195 reviews

Reviewed 8 May 2014

my husband and I just came back from a 7 day holiday at Tropicana Resort. This was our second trip to Vanuatu. We have to say that we can't understand some of the previous comments from some guests which seem to be extremly exaggerated. We wonder if they actually stayed at Tropicana. We noticed a group of people who comlained just about everything all day long and felt sorry for the lovely staff who had to put with it and still never lost their friendly smile. Our apartment was very beautiful, clean and tidy, the bedding was changed regulary, we had fresh towels and toiletries every day. We have eaten at Troipcana's restaurant most evenings and always had a great meal. The eyefillet is to die for, cooked to perfection. The tours we did had been recommended by the staff and we were thankful for their help. Flora, the lovely manager, recommended a tour to Lelepa island and also organized a round the island trip for us which was great fun. Both trips are highly recommended. The tourguides (i think we went with Atmosphere tours) are so much fun and eager to share their knowledge. We found the lagoon great for swimming especially in the morning. All in all we had a great holiday and found Tropicana Resort a great choice. We will definitely return to Tropicana on our next trip to Vanuatu.

Room Tip: all of the studio apartments are on the beach and have great views. We preferred dowstairs, you walk...
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  • Stayed: April 2014, travelled as a couple
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Thank Annabelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this reviewResponded 14 May 2014

I’m glad to see that your enjoyed our location as much as you appreciate our staff and the food in the restaurant.

I hope to see you back soon

Cheers

Jorg
General Manager
.

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Reviewed 6 May 2014

Visited the resort as there were good reviews about the place, however what we experienced was something very different. Perhaps the management have change, but i was very disappointed with my stay. So here is a realistic view of what i experienced.

The bedding was never changed during the 7 days of our stay. The toilet floor mat was full of dirt , yet this was only changed once. The Bathroom does not contain any toiletries( shampoo, body wash) , only one soap and no face towels.Bathroom also never gets cleaned during house keeping. Shower cubical door was impossible to open and water leaked all the time , which flooded the floor. The cushions on the couch had so many large brown patches and smelt very damp and muggy.Time management has no meaning, as the meals took very long to arrive. eg: Cheese toast sandwich took 35 mins to arrive. we borrowed snorkling gear from the resort only to find everything was broken.The advertised continental breakfast only consist of 1/2 of each fruit ( banana, orange and passionfruit) , 2 slices of toast and tea/ coffee. Any additional toast of coffee has additional costs. when asked the management for tourist advise or where to visit, they advised us to go to the town and ask the tourist center ( was disappointing that staff didn't have knowledge regards to surroundings). Broken DVD player in room- no replacement. cannot swim in lagoon, extremely rude manager on site. Advertised to receive a fruit basket on arrival however never received it. Also advertised two sun set cruises in our deal and turns out its the same cruise ( just incase we wanted to do the same thing again).

However on a good note, the country is beautiful, the people are friendly and helpful. other surrounding resorts around the same price range have better services. Staff at Tropicana were nice, friendly and helpful. The dinners have been great . we enjoyed all our dinner meals with no issues, however sadly the negatives were far greater than the positives, and we ended up stay most of the day away from the resort than what we initially planned.

Room Tip: If you want a good room, best not to stay here
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  • Stayed: April 2014, travelled as a couple
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4  Thank Tari84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this reviewResponded 14 May 2014

I am pleased to see that you enjoyed Vanuatu, love it`s people and appreciate our friendly staff, but it was disappointing to read that your stay wasn’t up to par and other things in the resort were not to your liking.

I am looking into the issues you have pointed out and will be in touch via tripadvisor soon.

Regards

Jorg
General Manager

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Reviewed 26 April 2014

The location was beautiful and staff were friendly, however, rooms were dirty, sheets were never cleaned, shower was broken, no beach towels were available, not enough snorkelling equipment for guests, breakfast was possibly the worst breakfast I have had anywhere, management was disorganised.
The meals were lovely but often they had no ingredient so a lot of menu meals were never available. There was also long waiting times on meals.
Overall a little disappointing.

  • Stayed: April 2014, travelled as a couple
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6  Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this reviewResponded 14 May 2014

I am pleased to see that you enjoyed our great location our friendly staff and the restaurant meals but it was disappointing to read that other resort service was not to your liking.

I took your points to discuss with the staff to identify areas of improvement.

Regards

Jorg
General Manager

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Reviewed 6 April 2014

The actual facilities are very smart and the location is beautiful however the rubbish at the entrance to the resort is awful and very off putting, It makes the place look very messy and doesn't give a good first impression.

Stayed: April 2014, travelled as a couple
2  Thank Anniewilliams14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jörg S, General Manager at Tropicana Lagoon Apartments Resort, responded to this reviewResponded 14 May 2014

Thank you for the feedback, it is great to see that you had a comfortable stay.

I have taken the rubish issue feedback to the Port Vila municipality who are in charge of the rubish removal. I am pleased to tell you that the municipality apologiezed and promissed regular service.

warm regards

Jorg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014 via mobile

I have stayed at tropicana a few times now but only my recent trip did I fully appreciate the improvements that had been made. The service was extremely friendly and thorough and the food was consistently great regardless if what I ordered. When I wanted something be it food or transport or just support on my stay the staff were fantastic. Flora has done a great job there and has really got a good team behind her. I was told the television was being upgraded finally which was the only issue I had and they tell me that would be done by my next visit. By tv I mean satellite tv is coming with heaps of channels. The location is dreamy and the evenings are romantic. Wonderful place to stay thanks tropicana I will be back.

  • Stayed: January 2014
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5  Thank tultabah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014 via mobile

On arrival wrong room. Moved to better rooms. Found cable tv with only on channel. Shower recess leaking water all over bathroom floor. Drains smelt
Air con compressor on balcony beside bed,very noisy. Wooden louvers broken.no block soap in shower. No spare key to clean room when out. Eatery kitchen swarming with flys, needs to be screened off. Needs a games room. Nice location, polite staff

  • Stayed: January 2014
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1  Thank Kindyman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropicana Lagoon Apartments Resort

Address: Teouma Rd. | PO Box 7021, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#16 Luxury Hotel in Port Vila
#20 On the Beach Hotel in Port Vila
Price Range: £79 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tropicana Lagoon Apartments Resort 4*
Number of rooms: 17
Official Description (provided by the hotel):
TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more   less 
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Also Known As:
Tropicana Lagoon Apartments Resort Vanuatu/Port Vila

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